Hotel Egina Medellín — Hotel in Medellín

i usually stay at the dorado, but the engina was recommended to me, so i decided to try it. i went there and was showed 2 rooms. i chooose the larger amd was given a price, and put one day cost down as a deposit. when i came back to stay, they tried to, first, give me a smaller room, then wanted to charge me more for the larger room, although a price had already been set. they also made me pay for all six nights in advance, which was not a problem. much larger rooms can be obtained at the dorado at comparable prices, they (engina) have no premium tv channels (ie hbo, etc.), and their breakfast is not very good. for these reasons, i decided i wanted to go to the dorado. it was past checkout time, so i had to stay another night, but i told the desk what i wanted to do. i was told by juan that he would have to check with his boss about giving a refund. i said please do, as i have a standing reservation at the dorado for the next four days. juan never spoke to his boss, for whatever reason, and did not tell the next shift guy anything about the situation. when i spoke to this guy and told him what i wanted, he said he saw no problem in getting a refund, and contacted someone on his telefone. he said that i would be refunded and given an accompanying receipt the next morning. i then made arrangements with the dorado to hold my reservation until this time. to wrap things up, they reneged on their promise, and would not refund me without paying a one day rate penalty, and gaving to wait to receive a refund eeceipt from their bogata office for some reason. in short, they dont practice good business, and this attitude is bound to overlap many other aspects of...

A Nightmare Stay: Hidden Fees, Assault, and Awful Service||||My recent 9-day stay at this hotel was a total nightmare. Despite prepaying through Expedia, they slapped me with a shocking $100 check-in fee upon arrival, never mentioned during booking.||||I had booked a room for two, including breakfast, though I was alone. This became crucial when a medical emergency led me to call my two brothers. Shockingly, the hotel staff initially denied them entry, citing a two-person limit, despite booking their most expensive room. It took a heated argument to get them in.||||During checkout, they insisted I owed an extra $50 for my "two guests." I explained I had booked for two but only I stayed, and there was a medical emergency. I asked them to provide written policies for these extra charges and they couldn’t.||||When I refused to pay, Heidi, a staff member, called the manager, Juan Tores. He aggressively rushed out to my Uber, tried to force open the car doors, and even grabbed my arm, trying to pull me back in. When I recorded this on my phone for evidence, he tried to snatch it away. All this, after paying over $1,000 for my stay. Lastly, the hotel's wifi continually cuts out and a shower leak causes bathroom flooding.||||I strongly advise against staying here. It's not just about hidden fees or poor service; it's about unethical practices, scams, and, in my case, physical assault when I refused to be a victim. Your safety and peace of mind are worth more than the risk of...

A Nightmare Stay: Hidden Fees, Assault, and Awful Service

My recent 9-day stay at this hotel was a total nightmare. Despite prepaying through Expedia, they slapped me with a shocking $100 check-in fee upon arrival, never mentioned during booking.

I had booked a room for two, including breakfast, though I was alone. This became crucial when a medical emergency led me to call my two brothers. Shockingly, the hotel staff initially denied them entry, citing a two-person limit, despite booking their most expensive room. It took a heated argument to get them in.

During checkout, they insisted I owed an extra $50 for my "two guests." I explained I had booked for two but only I stayed, and there was a medical emergency. I asked them to provide written policies for these extra charges and they couldn’t.

When I refused to pay, Heidi, a staff member, called the manager, Juan Tores. He aggressively rushed out to my Uber, tried to force open the car doors, and even grabbed my arm, trying to pull me back in. When I recorded this on my phone for evidence, he tried to snatch it away. All this, after paying over $1,000 for my stay. Lastly, the hotel's wifi continually cuts out and a shower leak causes bathroom flooding.

I strongly advise against staying here. It's not just about hidden fees or poor service; it's about unethical practices, scams, and, in my case, physical assault when I refused to be a victim. Your safety and peace of mind are worth more than the risk of...