Hotel Castillo Resort San Gil — Hotel in San Gil

As a Trip Advisor DESTINATION EXPERT for Colombia it is my pleasure to provide this well balanced and accurate review. I have been traveling to Colombia for the past 30 years and for the past 4 years living in Medellin.||||I have traveled and explored just about every area, every city and even more numerous small pueblos in Colombia than I can count. I have the time, the resources, the passion and the experience to understand reasonable expectations when it comes to Colombian hotels, hostels, restaurants, bars, activities, things to do and see and tours.||||I am pleased to provide this review of the Hotel Castillo Resort in San Gil. I have been visiting San Gil for the past 10 years and my most recent visit was last week and so stayed 2 nights/3 days at this hotel.||||I have read the other reviews here on TA and other sources and frankly this review is difficult to really wrap my head around and write, but let me try and maybe you can see if this hotel should be a consideration for your stay.||||First off they should take the phrase of "Resort" off it's name and simply call the hotel The Hotel Costillo as this is not a resort hotel destination by any measure. I am just trying to keep it real here. When a hotel calls itself a "Resort" hotel it automatically puts an expectation of the hotel and its staff and the services they provide but they just don't or can't make the cut of a resort hotel so it does a dis-service to the guests and the hotels reputation.||||Now this being said I actually enjoyed my 3 days and 2 nights here. Nothing to write home about but the staff were all pleasant, my room and bathroom was reasonably clean and I enjoyed my 6th floor room with a balcony overlooking the rushing river below. ||||Yes the hotel looks like they are doing a piece meal reconstruction of many different locations of the hotel so nothing looks completely done/done. In my room there were a few light switches that did not work, a bulb or two that were not operable however the bed and pillows and covers proved a restful sleep. The TV and the air conditioning worked well.||||Now hear this - I believe this hotel to be a great stay for families with kids. Every kid that I saw looked happy and satisfied as they played and swam all day in the nicely appointed pool. For this reason I give 4 stars to this hotel despite the short comings of the hotel and grounds, which are many, but again I must say that I saw every kid with a big smile on their faces. Whats that worth!||||I did drive in from my home in Medellin so the free parking was nice and it did have a somewhat security guard in the front gate/parking area.||||True that the breakfast is so-so but a quick way to start the day. The location of the hotel is superb as I walked to the main park and back a number of times and it only takes an easy 15 minute walk to get there.||||The price is reasonable, my guest and I, the 2 of us paid about 170,000 pesos a night so I feel that the value is good. The hotel could be really something special if the ownership invested money and effort to finish all the projects and keep up with the maintenance and provide a true "resort" hotel experience.||||Would I return and stay again, probably not but that is only because I like to experience different hotels. Would I recommend this hotel for you, yes if you had kids who loved to swim and play, hands-down yes but just have reasonable expectations of the hotel...

June 3-6 2019.This hotel says they are a Resort. Do not let them fool you. That photo is a lobby toilet without a toilet seat, dirty. There was no hot water in the hotel and l got into an argument with a lier front desk clerk that said it was broken when in fact the hotel was empty of guests and they just didn't want to turn it on. My sister in another room couldn't take a shower for 2 days since there was no hot water. Every time we wanted to take a shower, we had to go downstairs to ask. It took 4 trips to the front desk. Only 2 small towels provided, no room phone, no furniture in the room except for the bed, 2 small little tables and a small chair. No hot water at the bathroom sink at all, no hot water pipes. The hotel is under constant construction and unfinished. Alot of broken things in the hotel. Real slow service in the restaurant without a menu. We waited 45 minutes for lunch and 30 minutes for breakfast the next day. I only gave it 1 star because if it wasn't for the location, i would give no stars.

This guy below is a rude person and a liar, fist of all he is NOT the owner. The owner of the hotel should have the balls to answer for this. After 4 trips to the front desk, naked standing in the bathroom waiting for hot water, I must have waisted 1000 gallons of water waiting for the water to get hot, getting dressed and going to the front desk after a 4th time I think anyone would be upset. They need to inform their guests that there will NOT be hot water and not use the excuse that the hot water system is broken. This Hotel owner does not care about their guests and the front desk person is a liar...

Ya conocía el hotel pues nos habíamos quedado en varias ocasiones anteriormente, pero desafortunadamente no se si existió algún cambio de administración o gerencia que hizo que nuestra estancia de esta semana santa se convirtiera en algo tedioso y molesto tanto para mí, como para las otras 15 personas de mi familia que trajimos a hospedar en varias habitaciones. Desde la llegada a las instalaciones del hotel el servicio por parte del talento humano del hotel fue pésimo, descortés y en términos generales grosero. En una de las habitaciones se hizo la reserva para una niña de 5 años con sus padres cuyo valor incremento a la niña como un adulto adicional, (cuando se supone solo empiezan a pagar los niños después de 5 años) y a pesar de esto la habitacion era la misma doble. Si reservaste con anterioridad el hotel, te exigen que el saldo restante lo pagues en efectivo, ya que si pagas con tarjeta (débito o crédito), te incrementan 20.000 pesos por noche y habitación (Circunstancia que te lleva a percibir una posible evasión de impuestos). El hotel no cuenta en sus instalaciones con los parqueaderos suficientes para los clientes y dejan el carro a más 300 metros en un lote cuidado por un niño de 10 años aproximadamente y de manera obligatoria debes entregar las llaves de tu carro y cuando tu necesitas el carro o la llave para sacar algo, se demoran en buscarlas y de por sí, si no está la persona encargada, te hacen perder más de 20 minutos para tu poder acceder a tu vehículo. El aseo muy regular, en una de las habitaciones no lo hicieron un día y en las que si lo hicieron se limitó únicamente a tender la cama y barrer a medias, no cambiaron toallas ninguno de los 3 días de alojamiento así se pidiera, esto debido a que varias ya estaban desgastadas y deshilachadas, y el balcón ni lo miraban, encontrándose en uno de ellos cabello de huespedes anteriores. En temas de sostenibilidad y cuidado con el medio ambiente es pésimo, no tienen sistema para el ahorro de energía, los sanitarios cuentan con sistema push de mala calidad que al oprimidos se quedan pegados haciendo que el agua siga fluyendo por la sisterna, lo cual no para hasta que levantas la tapa del tanque. Contratamos los servicios de una agencia externa para hacer rafting y el señor de la agencia del hotel literal casi saca a golpes al guía que fue a recogernos. Una de las noches estábamos compartiendo con la familia en el lobby del hotel, consumiendo bebidas compradas en el bar del hotel, cuando de repente a las 9 pm, 15 minutos después de que nos vendieran la botella, apagaron todas las luces sin avisarnos previamente nada, razón por la cual bajamos al restaurante-bar de donde en forma grosera nos sacaron corriendo también. Otra de las noches, regresamos de nuestra visita al panachi y encontramos que había un cantante en la zona de la piscina, razón por la cual nos sentamos allá, pedimos unas cervezas y pedimos 4 referencias de wisky que se encontraban en la carta y no tenían existencia de ninguna, razón por la cual nos fuimos luego de consumida la cerveza, encontrándonos que al realizar el check out, nos habían registrado un descorche de 200 mil pesos, por tener esa noche una botella de pedialite sobre la mesa. En general pésimo el servicio y mala calidad en las instalaciones. Vale la pena mencionar que el costo de la habitación para pareja por noche superó los 300 mil pesos, razón por la cual uno espera un buen servicio, no obstante las habitaciones no contaban con minibar, ni caja fuerte, ni toallas para manos, ni secador de cabello, ni elementos de aseo básico y con...