Hotel Boutique Mantra — Hotel in Santa Marta

The staff are the best part about this hotel. They were friendly and as helpful as they could be but the facilities are massively disappointing. I’d never go back.||||We were moved when nothing in the first room worked. So they did try their best but must have to do this all the time. No hot water for the shower which didn’t seem to surprise anybody, no live tv, the safe needed the override key as the lock wouldn’t work. even the phone in the room was dead! ||||The second room was better but the drains were partly blocked so the bathroom floods when showering. The floors aren’t level so water just sits there until the cleaners come to mop it up. The hairdryer fused. I got a small shock when turning on the shower so there was an issue with the electrics in there too. ||Neither room had any views because in both the windows were screwed shut and the glass 100% covered with an opaque film and then a black out blind, and then a tv- clearly more important to deter petty crime from outside than to give a pleasant (and light) guest experience. It felt like a dungeon. ||||The bathroom walls are clear glass- looks great at first but there’s very little privacy so you need to know each other well!! ||||The fittings are random. Some beautiful pieces means it can be called a boutique hotel and the pool is lovely as a place to sit and relax although to small to swim. ||||The food in the restaurant was delicious - we ate in our first night but for Colombia its overpriced. Bottles of wine double what we’d pay in the Uk- hello?|||| The breakfast had limited options and ridiculously slow service for only a handful of guests. Although the food when it came was fresh and hot.||||The area was scruffy and as a tourist we had to get taxis to Santa Marta to see anything worthwhile. There’s nothing within walking distance to see or do without feeling uneasy. Even the beach is grubby and I wouldn’t swim there, It’s a bad location. ||||I left feeling massively disappointed with this hotel and it tainted the whole visit to the Santa Marta region. Credit to the staff, lovely people but with a difficult job to do defending all these issues. I bet they don’t see many...

We recently had the pleasure of staying at Hotel Boutique Mantra in Rodadero, Santa Marta, and it was an exceptional experience! Despite booking one of their top suites last minute for just one night, the staff went above and beyond to ensure we had an great stay.

A huge thank you to Hermes, Pupo, and Natalia for their outstanding customer service and professionalism. They made us feel incredibly welcome and comfortable from the moment we arrived. The suite was spacious, with a generously sized balcony offering a relaxing retreat. The bed was incredibly comfortable, and both the room and bathroom were impeccably clean—everything you’d hope for in a boutique experience.

While the stay was wonderful overall, the water pressure in the shower was quite low, which we hope can be improved for next time. Additionally, it would be great to have plates and water glasses available in the room for convenience, although we were impressed with how quickly a plate was delivered when requested.

Thank you, Hotel Boutique Mantra, for your hospitality! We look forward to staying with you again on our next visit to...

If you want to experience living in a bunker instead of a beach town, this place is for you! You’ll barely see if the sun is shining outside, not even while in the restaurant. We changed rooms and was given one with tinted windows bcoz the building across was so close that I could easily have a conversation with it’s residents. Swimming pool is small, indoor, right next to reception desk. Breakfast is small and basic. While bedrooms are decorated for cold weather (there’s a fur throw on the bed and velvet on walls) they are also quite big I am so curious to know what were the incentives for the ones who gave good reviews… Oh! And the nearby beach is nothing pretty or fun. I’ve traveled all over the globe and and adapt quite easily. I however got claustrophobic and felt like I was suffocating because of the musty smell (poor ventilation) while...