Hotel Tayrona Rodadero — Hotel in Santa Marta

Clean. Basic. No hot water. Bed was made of cement and had a thin mattress on top. It was ok for me but husband thought it was too hard and didn't sleep well. Safe didn't work and did not have a fridge or a hair dryer. We wasted two hours trying to get these items installed or changed. Breakfast was very good. Staff was friendly but you can only open the safe with the manager from 8am to12pm and ftom 2pm to 5pm. We arrived at 12:30 so we had to wait until 2pm for the manager to be available. This is when the safe didn't work so we wasted more time. Then we went for lunch and came back 2 hours later to find out the safe still didn't work. We wasted another hour. One of the reasons I picked this hotel was the room safe. The travel agency on the premises is a JOKE. DON'TUSE IT. It is not associated with the hotel but they reccomend it. We paid for a 6:30am door to door trip to the Tayrona park. On the day of the trip the DOOR TO DOOR van didn't arrive. The guide told us we got moved to the 9am van. I was very upset and he said that vans were not being allowed into the city which is not true because other vans arrived to the hotel. He left us standing there and 30 minutes later he called us to say we needed to walk 5 blocks to catch a bus. We did that and left at 8am. I found out he charged us 3 times more than other agencies. I understand door to door service is more expensive and I was expecting a minivan to pick us up at the hotel but.....we did not get either and paid 3 times more. Worst...

Pictures look good but the room itself on 3rd floor was not that great , small, basic, not much view, does have decent pool and breakfast area, but that is not my complain.||Last year when i booked the room for two people, however, when my girlfriend joined me they gave her really hard time, i agree with id check and she had paper only but their whole issue was that they wanted to charge a lot for extra person in my room even if i booked for two and we were two.||The staff insulted her, they were really rude, she was in tears, i was ready to walk out.||I offer to pay little extra but still they were rude.||They had me spend over an hour sorting out calling their manager, discussion all the time we were getting frustrated.||Thier guest policy is very bad, they even said they would not allow my family in my room, something i never heard off.||Avoid this hotel and in general check and make sure the guest and or your girlfriend\boyfriend are allowed in the room...

The check in process was very old fashioned, full of restrictions, very bad attentions and nothing attractive. When you arrive inmesdiately they make you fell bad. They force you to wear an ugly bracelet and signature a restriction and threatening measures... |The rooms are just good .with very low quality ammenities, terrible pillows. |The pool is good but they put terrible music. Loud and nothing relaxing music. pero rest in the pool. |Food is poor, with small portions, and low quality. You feel like in the army but with less food. You are treated bad if you ask for more. |There is a plenty of noise in the building| Whether a construction on site in Saturday morning or the cleaning lady talking loud and screaming jokes to the others cleaning team. They scream and talk loud no matter if you want to rest. |The hotel it's expensive for what they offer. You can't rest. You are not...