Hotel El Deseo Serendipity — Hotel in Colorado

My wife and I stayed here during our honeymoon and were extremely impressed! The hotel and its facilities were brand new, and extremely clean (very important for us!). There were so many nice things about the way the hotel was set up: there was a bar right at the entrance, where we could talk to the staff and other guests, and there was a hammock area upstairs where I spent a peaceful 2 hours during a rainstorm, reading a book and listening to the rain as it hit the roof, which was a very peaceful Caribbean experience. The wood art in and around the hotel was produced by a local artist - we could see him working on a new project directly on the beach in front of the hotel. Last, but certainly not least: the staff were absolutely lovely. Right from the beginning, they picked us up at Tortuguero dock and loaded our luggage onto a cart to make it easy to bring to the hotel. After we got settled in, we had a get-to-know-you meeting with the manager where we planned out what we wanted to do during our stay, and then they went ahead an organized all the activities for us. In general, they were very concerned about anything they could do to help make our stay as wonderful as possible. You get the feeling that they like to work there and shared our excitement about the beauty of the nature around, the ocean and have a good sense of what the guests needs are. For example, they helped me organize some honeymoon surprises for my wife, which I never would have been able to pull off on my own. Although we only stayed 2 nights we were very...

El Deseo Serendipity was located in one of the most magical places I have ever visited! Not to mention the quality of service the hotel staff exceeded excellence. It was centered right on the beach, and is in the perfect area to be immersed in the nature and wildlife of Costa Rica. My friends and I saw monkeys, turtles, macaws, sloths, and so many exotic animals I had never seen in and around the hotel. They even have a butterfly enclosure IN the hotel, as well as a living tree growing out of the ceiling which is a great macaw watching spot. They provided a full breakfast service, and snacks throughout the day which were delicious and we could not stop ordering the Avocado toasties! I think my favorite part about the whole trip was the amount of executions the hotel had to offer. They book and plan everything so you don’t have to worry about making any reservations, making the trip even more stress-free! The excursions range from casual to adventurous, so there is plenty to choose from for everyone! Absolutely such an amazing experience and it would not have been possible without this lovely stay, informative staff, and unforgettable ambiance. Will definitely...

Overall I had a great stay with Serendipity.

The highlight was the staff working there. They are so friendly and always happy to help.

The rooms are spacious, with great water pressure in the shower. The mattress is very firm which is not to my taste but will be others.

The hotel also books tours for you and they were amazing! We did the national park by motor boat, a night walk, and turtle spotting walk. They also booked our transfer by boat + taxi to cahuita.

Accepts colones, dollars and card.

WiFi connection was good, but from inside the room the signal was low, sometimes lost. Another repeater would be helpful.

The hotel is located on the beach front and it's lovely place to be. The beach is huge, wild, and not busy at all. You can enjoy Pina Coladas out front in the hotels chairs under the shade provided by trees.

Value for money? I'm not sure. Very, very expensive compared to anything near by, but anything near by is cheap cabinas, which are old and in...