Pension Emaus — Hotel in Grad Novigrad

The pension is situated in a very peaceful location and it is being locked up later in the evening so you really have a feeling of safety. A very much family location, perfect for families with childern and people who look for peace and quiet resting. Food is really delicious, tasteful and made of healthy local grown ingredients. Definitely pays off to order the HB! And hte malvazija wine goes perfectly with it!||Very friendly and nice staff as well.||We got much more than we expected for the price, especially all those little useful amnities like little fridge and TV in the room, free wi-fi (although it would be nice if the signal in the room was stronger), distribution of plug-inns, rather spacious closet etc.. Room was neat and clean and just enough to rest after being all day on the beach, which is what you can do in Novigrad. ||Beach and sea is wanderful. Lots of shadow in the pine-woods, no crowd at all, perfect water temperature... there are kilometers of walking trails by the sea for walks and jogging,... In short - one of our best resting holidays ever :-)||Zdenka & Mirko...

Completely unacceptable service. Avoid if you’re more than 2 adults.

I booked a room for 3 adults on Vivamod/expedia and was given a room with one quuen size and a child-sized bed. When I raised the issue, the staff were completely unhelpful, uninterested, and borderline careless. For a hotel that claims to accommodate adults, this is unacceptable and frankly ridiculous.

Yes, the hotel itself is not terrible, the breakfast is decent and the outdoor space is actually wonderful, it seems quite clean, the pool is spacious (a bit ‘dirty’ with pines), there’s parking, and it’s a 10-minute walk to the center. But none of that makes up for the terrible service and the fact that they clearly don’t care about their guests’ comfort or what was actually booked.

If you’re more than two people, don’t bother… unless you enjoy sleeping like a contortionist and arguing with...

I’ve stayed in hundreds of hotels across 40+ countries, but I’ve never faced anything like Pension Emaus when changing the length of stay. We booked 6 nights. On the second day urgent family matters forced us to leave earlier, and I informed the reception one day in advance. When checking out, the owner demanded full payment for all 6 nights - despite us staying only 3 and notifying in time. No dialogue, no compromise, not even a partial adjustment.

This isn’t hospitality. It felt like pure profit over basic fairness.

Rooms are fine, breakfast average, a slight smell from the toilet. I sincerely hope the extra €500 we were charged goes to fixing those toilets rather than rewarding such a policy. The future belongs to businesses that fight for customers, not...