Penzion Andy — Hotel in okres Děčín

I selected Hotel Andy because of the good reviews and its location. I was returning to my home town after 27 years and wanted to stay near to where I used to live. We originally booked for 2 nights. When we arrived, I saw a sign on the street pointing to Hotel Andy parking. We arrived to a garage door in a dumpy looking alley. I pressed the buzzer for reception, no answer. Same for buzzer for restaurant. I called the hotel and no answer. Made our way to the front of the hotel and got a callback from someone from the hotel. That seemed a good sign. He explained that the garage is not to be used. Parking is in front of the building. Why is the parking sign then there?||We got our key from the lockbox at the front door. We were in a large room with a balcony. The pillows were soft and lumpy. My wife’s comment was that she wouldn’t even have donated such a pillow to a dog shelter. The bed sheet looked like it was cheap polyester terry cloth rather than a sheet. Three of the wall sconces didn’t work and one of the ceiling bulbs was out. The towels were rather flimsy. I figured we will be able to survive for two nights until I started looking why the TV didn’t work and where we can plug in our phone chargers. Behind the desk was a plug with a swarm of ants around it running in and out of it and along the wall. I immediately called the hotel number again, but wasn’t able get hold of anyone. Tried texting, but no response. Eventually after trying about half a dozen times, the owner/manager answered. I told him that we cannot stay in that room and need to move. We repacked everything. He called back to say that there was a room available that we can have for the night. He offered to comp our breakfast. I was under the impression that breakfast was included anyway. The new room was about half the size of the original room with only one window compared to about 3 in the original and had 2 separate twin beds. It, however, looked cleaner than the balcony room. ||In the morning we informed the hotel person that we will not stay another night. She said we can pay for one night only and no charge for breakfast. I mentioned that on the web they charge different prices based on the size of the room and we should pay for a smaller room, which is what we had. She said the price for both rooms is the same. I asked to speak to the manager and she called the same guy, Rudy. I explained to him that we should pay a lesser charge, but he insisted the charge is the same for both rooms. He also claimed that they didn’t find any ants in our original room. I have a picture of them and texted the picture to him the night before. He wouldn’t budge and stated he isn’t willing to discuss it further. ||I paid for the room and left. I wouldn’t recommend this hotel under ANY circumstances. I don’t know why it’s rated as a 3* hotel. The amenities are poor, the bedding is disgusting and they scam their customers. Comping an already free breakfast is not a great deal and charging the same price for a room half the size is a scam, because when you want to book, the price depends on the size and location of the room. ||Would have given it...

Montag Check-In – Mittwoch Check-Aus---Das Hotel ist nicht gleich zu finden. Es liegt etwas Berg auf in einer sehr engen Straße. Da wir mit Parkplatz gebucht hatten, der aber wegen Baumaßnahmen nicht genutzt werden konnte, wurde uns ein Stellplatz angeboten, wo wir kaum raus noch rein kamen. Das ging ja gut los!!! Das Hotel Andy verfügt über ein Restaurant, (das leider auch geschlossen blieb) Von außen sieht das Hotel ansprechend und einladend aus, allerdings vergeht dieser Eindruck, sobald man den "Empfangsbereich" „Frühstücksraum“ betritt. (es gab keine Rezeption) Das ganze Hotel macht von innen einen sehr schmuddeligen Eindruck, und wenn man erst mal in die Zimmer geschaut hat, wird man nicht überrascht sein, dass sich dieser Eindruck fortsetzt. Das erste Zimmer was uns zugewiesen wurde, war eine Zumutung. Die Dusche war verkeimt, im Schrank befand sich noch der Dreck ehemaliger Gäste. Wir bekamen ein anderes Zimmer. Allerdings, war dieses Zimmer nicht viel besser. Hier häuften sich die Mängel, was ich in Bilder festgehalten habe. Das ekligste war, im Bad befand sich ein Eimer mit den noch anhaftenden Periodenresten, was auch an den Fliesen sichtbar wurde. Um es einfach auf den Punkt zu bringen: Wir waren entsetzt und richtig angeekelt. Das zweite Zimmer war total dreckig, von Schimmel über Rost bis zu muffigen Betten und Spinnenweben, das volle Programm.

This hotel is squuezed in old part of city between old and ugly buildings. At first glance look very little, but rooms are big, not new but clean and in good condition. Restaurant not bad too, just breakfast is very poor and all "choice" is rolls, jam, one type of ham and cheese and something that someday was musli... Price is average, friendly staff. Problem is with parking - in this crazy narrow road by hotel is parking rather not reccomended. They have hotel parking, but must pay some 5-6 Eur more and if you have bigger car, you will have problem to sqeeze there, cause you must first drive through very narrow road to reach...