Hotel Kristl — Hotel in okres Pardubice

We are embarrassed by the service of Hotel Kristl. Starting with the tragic contact (for several days we have been asking for a correctly issued invoice, which is needed for settlement in the sports club, through the lack of possibility of contact when we were standing in front of the facility with the whole family and could not get inside (no contact via the intercom, no one answers the phone and no one has called back to this day). What happened to us after opening the door to the room caused a gag reflex. The carpet was so dirty, as if people working in the field lived there. The stench of cigarettes was so overwhelming that the children started crying that they did not want to sleep there. As if I found myself in some pub from the 90s. Everything stank. Bedding, pillows, the next day our clothes. My son could not sleep because of the smell and the cold. The next day he had a competition from early morning. The radiators were turned off, so I allowed myself to turn them up to MAX. As it turned out later, they heated with a maximum temperature of about 30 degrees (which means the effect was smaller than the person giving off warm). We had some kind of party behind the wall until late. You could hear everything they were talking about, how they were laughing (I didn't understand because of the language). They fell silent around 3 o'clock at night. We travel a lot because of sports competitions. We use hotels on average 3 times a month. We have never seen anything like this before. We were supposed to spend 2 nights with you, luckily something came up and we only slept one. In my opinion, we should receive a full refund of the accommodation costs, because you did not lose money on our stay in terms of providing heating, cleaning, food and customer service, while we paid for a service that significantly fell short of generally...

We are embarrassed by the service of Hotel Kristl. Starting with the tragic contact (for several days we have been asking for a correctly issued invoice, which is needed for settlement in the sports club, through the lack of possibility of contact when we were standing in front of the facility with the whole family and could not get inside (no contact via the intercom, no one answers the phone and no one has called back to this day). What happened to us after opening the door to the room caused a gag reflex. The carpet was so dirty, as if people working in the field lived there. The stench of cigarettes was so overwhelming that the children started crying that they did not want to sleep there. As if I found myself in some pub from the 90s. Everything stank. Bedding, pillows, the next day our clothes. My son could not sleep because of the smell and the cold. The next day he had a competition from early morning. The radiators were turned off, so I allowed myself to turn them up to MAX. As it turned out later, they heated with a maximum temperature of about 30 degrees (which means the effect was smaller than the person giving off warm). We had some kind of party behind the wall until late. You could hear everything they were talking about, how they were laughing (I didn't understand because of the language). They fell silent around 3 o'clock at night. We travel a lot because of sports competitions. We use hotels on average 3 times a month. We have never seen anything like this before. We were supposed to spend 2 nights with you, luckily something came up and we only slept one. In my opinion, we should receive a full refund of the accommodation costs, because you did not lose money on our stay in terms of providing heating, cleaning, food and customer service, while we paid for a service that significantly fell short of generally...

Overview: A cheap hostel, not dirty but not good upkeep either compared to other hostels. I don't recommend this location.

Accommodations were made by someone else in our party for an overnight stay as part of our vacation due to good accessibility and breakfast included. However, I would not have chosen a hostel during my vacation and my review may be biased.

The hostel seemed run down compared to others I've seen online in the states but I've not stayed in other hostels so maybe this is normal. The linens/towels were washed out and scratchy, there were alarming stains on the carpet, sounds carried easily through the walls, mattresses are old. It had an unpleasant musty smell (my spouse wonders if it is a stale urine smell) and cigarette smoke smell despite signs prohibiting smoking.

Multiple floors but no elevator access. There is reception, it is closed in the...