Hotel Nelly Kellys — Hotel in okres Trutnov

Be careful not to book this hotel if you are hoping for a good night sleep since it is very close to a music club. The windows are very plain - no safety lock so a child could open it and fall out. Similar problem with the room door - out 4 year old opened it in the middle of the night and could had left the room on her own if we were sleeping. My perception was that the safety of quests and particularly their children was not even considered by the owners. Very disappointing. Restaurant has a limited menu and opens at 4pm at weekends. Noone at the reception when we arrived as well as when we were leaving - the waitress checked us in but was not capable of providing any information that tourists expect. When the music from the bar finally stops in the early morning hours, you get disturbed / woken up again because, for some strange reason, the music must be on loud in the breakfast room starting at 8 am. When you complain, you may hear that noone has ever had a problem with it which is the strange response I received from the lady who was in charge of the place in the morning. In a few other way she made me feel unwelcome and almost sorry we brought them some business. The only reason why I am not giving 2 stars is that the place has clearly been refurbished and they were generous with towels. Breakfast was acceptable except of the fact that coffee was only available from a machine. Not enough tea bags...

Hotel naprosto nevhodny pro rodiny s detmi. Jedinny ctyrluzkovy pokoj je primo nad barem s ohulenou disko hudbou. Az do dvou hodin do rana, kdy bar zavira, se clovek citi, jako kdyby byl na parketu. Ani pak se situace nezlepsi, protoze obsluha hodinu uklizi a zapne dost hlucny vetrak, ktery sem tam foukne trochu toho koure i primo do pokoje. Vetrak bezi az do osmi do rana, aby pripravil bar na vydavani snidane. :-/

Accomodatiom totally NOT suitable for children. The only four bed room is located upstairs directly on the bar with loud disco music. You literaly feel that you are in the bar. At two o'clock the music stops which is, however, not any help as air-conditioning starts and stops at eight jn the morning so the bar is prepared for breakfast. Some smoke get accidentally to the room. I actually do not know for who can be such hotel...

Hotel: There is no Service, it's all digital and the key is in a safe. The rooms are nice and clean but do NOT order breakfast, since they charge you and nobody will be there to make it. Sometimes you get a breakfast bag. Also, if there are any complications with the billing, you will have some challenges. There is online digital support, with poor response time. Hard for business trips...

Bar: As far as I understood, the bar split with the hotel (management/owner). The bar is quite nice, but playing Charts and Pop, which is just not right for an Irish pub. Also on request for some "The Dubliners" I got denied.

I can recommend the place but get used to some weird music enjoying your...