I booked my summer holidays to Dominican Republic staying at the Grand Sirenis Punta Cana which Identifies themselves as a 4* Resort. I was really looking forward to this holiday as I travel yearly and look forward to experiencing different cultures, food and activities.||||Pros - ||1. Wifi very hoid no issues with connection ||2. Water Parks - not as large as advertised, but very good, despite one of the rides was out of service fir the 14 days we were there ||3. No extra charge for Al A Carte Restaurants, you just had to book your reservations||4. Wild life on the grounds, loved seeing the ducks in the morning with their chicks||||Cons - Location in the middle of nowhere, you had to travel for 45 minutes before you get to one local shop to purchase gifts ||2. This is one of the worst hotel I have ever been to and I travel at least 4 times a year. The staff was very rude, unpleasant, there is no service with a smile unless you're a big tipper. Most spoke limited English, even te dedicated concierge, which made it difficult to express or raise any concerns. I booked months in advanced and requested High Floor/Quite as I am a very light sleeper. I booked via TUI, therefore my expectation was to get the 4* hotel I was paying for.||Upon arrival tge resort appeared Grand, therefore I had High hopes. The welcome Tropical Punch was luke warm, no ice, which was a touch of things to come.||3. The room as requested was on the 3rd floor, but to my dismayed m, rather than getting 2 beds as requested as I was travelling with my teenage chikd, I was given a Romantic Room with one bed. We were tired after a long flight, so dropped our bags and popped to the dinner buffet for a meal. Dissatisfaction is an understatement, the choices were limited and that is me being polite . Pizza, rice, red beans, some fish and a few bits and pieces. It was alarmingly underwhelming, Tge rice was very hard and tasteless, not mentioned the fish, which still had scales. We decided to skip dinner and turn i for a early night.||The room came with a jacuzzi bath, which I was looking forward to, but once filled the button to release te water was not working, we called reception 4 times no one answered. The sink also did not release water, and wit no one answering tge phone I had to leave it until the morning to report at reception. The food to the balcony was faulty, I had to use all my strength to try and open, which slightly injured my shoulder, which was dore for a few days. I reported all the issues on my first day, both to the Hotel and TUI'S Rep. They arranged a room change, but opposite to what I requested, it was on the ground floor, right next to cleaning the staff restock station. I stayed multiple times, I am a light sleeper, need high floor quite area, due to the staff limited English they kept saying, like this room, response x 4, no I will get disturbed by other guest and staff, but I ended up, taking it as he couldn't understand what I was trying to say.||I was restless throughout my entire 14 nights, due to noise from guests late ar nights and staff in the early hours of the morning restocking their cleaning cart and jesting with each other.||Poor hygiene in the room, the bath wasn't cleaned on a few days, stirring sticks for the coffee was left to be reuse in clean cups, no wash cloths left most days abd broken curtains rods which let excess light in. Reported all these issues, I spent most of my time at the concierge desk|| The buffet restaurants for evening meals, was lacking to.put it politely. The variety was limited and repetitive. Long queues, poor customer service. We will sit for extensive periods waiting to make a drink order. I dropped my fork requested a change as it was obviously dirty, I was told no.more, ran out shocking ||* The Beach was the most disgusting, dirty and covered with mountains of Seaweed, I've ever seen in my travels. We only got to use the beach 2 days out of 14, which was devastating as that is one of the main focus points of my trips. They had 3 staff with wheel barrows attempting to move the Seaweed to the other end of the beach. Which was a complete waste of time. Due to the pile uo of Seaweed you could smell the stench from mikes away. This was not advertised in any.of their promotional vedios. I have photos and vedios to support this||The Raw Bar - Sea Food Al A Carte Restaurant staff was very rude and dismissive || My chikd found a foreign Object, a string of metal in her food at tge Brazilian Al A Carte Restaurants on the 15/08/25. We Reported immediately to a staff, who took.it over to the male who appeared to be tfe head chef. He took it and laughed. We left immediately, a supervisor came abd apologies abd I requested to make a report and it was now a health and safety issue. She offered me a complimentary Taino Dinner which guests would normally have to.psy extra for, I refused as I took the incident rather serious as zif my child had swallowed the string of metal she would have had serious health implications. No one from management ever spoke to me about the. issue. I reported to TUI'S Rep on the 16/08, still heard nothing, I then asked a formal complaint to TUI on the 17/08, zi requested to leavevtge hotel early and take a earlier flight, but was told by TUI that I would have to.pay the extra cost to make any amendments.||The list goes on, but I checked out on the 21/08/25 and no management made any form.of contact to discuss tge health and safety issue ||My holiday was ruined, not...
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