Viva Tangerine by Wyndham, A Trademark All Inclusive — Hotel in La Hispaniola

As a traveler that has stayed at countless Wyndham resorts, I'm writing this review with a keen sense of the expectations related to customer service.

Upon arrival to the resort, we realized parking was extremely limited and tight. It was inexcusable to have such a tiny parking lot (with tiny spaces) available for guests.

After checking in, we arrived at our room. The room carried a horrible, strong odor. We were forced to request a room change. The front desk switched our rooms, and we were relocated. When we walked in the door of the new room, we were hit with hot air. The gentleman from the hotel that helped us move said he thought if felt comfortable. We insisted maintenance check things out. After about an hour of waiting in the heat, maintenance arrived. After some time, maintenance identified the freon was low. Maintenance added freon and our room soon cooled.

The new room did not have towels, so we requested some. They never were delivered. So, we had to request again. After a long wait, the towels finally arrived. During the entire stay, if we requested something, there was always a long delay receiving it. At times we never received what we needed, and we had to follow up. Unfortunately, none of the staff ever followed up with us to ensure our needs/requests were met.

Days later, we received a note under the door to visit the front desk. Upon visiting the front desk, we were told we had to be relocated to another room because they were doing maintenance on the building. So, we packed up again, and prepared to relocate. Upon arriving to the new room, we were pleasantly surprised the air conditioning seemed to be working. However, our new room keys were not :( The gentlemen said the door needed to be reprogrammed, so he called another gentleman to reprogram the door. When the gentlemen arrived, he couldn't reprogram the door, because the battery was not working in the machine. So, he left to get a battery. Meanwhile another gentleman came and tried to make the keys work, and was unsuccessful. So I waited. Finally the other gentleman came back with the programming machine with the battery. Unfortunately, when he tried again to program the door to accept the room keys...it still didn't work. Then the other gentlemen went back to the front office to see if reprogramming the keys would work. When he returned, the keys finally worked... after another one-hour ordeal.

The new room did not have a trash can. So before venturing out for the day, we notified the front deck, with the hopes we would have a trash can upon our return. The gentleman at the front desk assured us he would take care of it. Unfortunately, when we returned that evening, there still was no trash can. So, we had to go back to the front desk and inform the new gentleman that was on duty for the evening. After another long wait, we eventually got a trash can that night.

That same night, we woke up to realize we were drenched in sweat, only to realize the air conditioner was blowing hot air. The air conditioner had stopping working....again.

The next day I stopped by the front desk to let them know the air conditioner was blowing hot air. They said they would send maintenance right away. When the maintenance man arrived, he walked in and said everything seemed fine to him. I looked at him in disbelief with sweat pouring from my brow. Then he said "it looks like the TV is working great". I told him it was not the TV... it was the air conditioner. He said the front office told him it was the TV :( He checked the air conditioner, and reported the cause was low freon...again. We finally got cold air that night.

The attention to detail on behalf of the management and staff to ensure rooms are ready for guests, ensuring proper guest follow up when notified of issues, having a speedy response to requests for room essentials, taking ownership to ensure issues are resolved, and overall customer service was in need of a huge improvement. The resort did not reflect an acceptable level of...

First off, I wish I had written a review from last years trip to this resort - we stayed in July 2025- as we loved it. We felt it was great value for the money. Not what I’d consider a 5 star hotel but we knew that coming in and felt the experience was good. This made us come back again this week. We paid a small amount more than last year and unfortunately the experience was a lot different this year.|I’ll start with the positives:|Just like last year the hotel is smaller which we love and the beach is clean and virtually rock free. We love how you can sit by the pool and see the ocean/beach along with the pool and the bar and washrooms - this is helpful when travelling with kids.|Bar staff was excellent.|Breakfast staff was excellent.|A la cartes (we only got two) were the best meals all week. We did the Italian and the Mexican. Highly recommend both as food was very good.|Now for the bad (I hate complaining but this is deserving and serves as a warning for anyone considering coming here).|We checked in and asked if we could pay for a second room. As we are with kids and our family had adjoining rooms last year we asked if we could get that again. Front desk guy said no and that we would have to talked to someone at air transat. The rep at air transat said that’s not true. Anyway, we just went to our room and the room was tiny compared to last year (all together room). Plus sink and mirror were by the living room which isn’t ideal because the kids sleep area is open to it so my wife would wake up the kids. |So we went back down to front desk and explained room last year was much larger and sink/toilet/shower were all in one room with a door. The front desk manager Yoan now got involved. We asked again if we could pay for a second adjoining room. He said no rooms adjoining were available but for $483 more we could move to two adjoining rooms the following day, in meantime we could move to a larger all together room. Air conditioning didn’t work. Didn’t sleep. Back to front desk next morning. No help and magically the adjoining rooms were now going to cost an additional $1000 for the rest of the week. Yoan claims it was a misunderstanding and that the $483 is per adult. It was a flat out lie on his end. We sensed he felt we were just whiners and didn’t want to help.|Went to customer service, and a super sweet lady named Elcris managed to upgrade us for free to a massive room on third floor. Sadly it was hot in there too so we asked for someone to come fix ac. Three times a tech came and it never worked. 11pm at night we went back to front desk and they moved us to another much smaller all together room. But ac worked so we kept it. Never got to purchase an additional room as suddenly no adjoining rooms were available. Also very odd considering the hotel was half dead. The busiest day was Friday and Saturday when locals over took the hotel. |The food: I don’t think I have ever complained about food on a trip before and I have been to 20 or more all inclusives all thru Caribbean mexico etc and food was not good (except a la cartes). We were served 5 varieties of rice, beans, mush. I didn’t see chicken breast once or beef. It was all low quality. We lived on mediocre pizza and bread and pasta. Fruit station usually had pineapple which was also another thing we lived on.|The pool: it’s a good size and good location. Sadly it was disgustingly dirty. Three days into trip they drained it finally and cleaned it. Debris and cups and junk was floating in it prior to that. It was half green. Really gross. Usually at prior hotels we would see pool staff scrubbing daily. Not here. Oh and did I mention we saw staff walking around pool and walking past garbage and clumps of hair. Empty drink cups were about all they collected.|Long story short, I genuinely planned to make this an annual summer getaway for my family (2 adults and 3 kids). After this experience and the lack of care from the front desk staff specifically Yoan and Kiren (his boss) we will not return and I would highly recommend paying to...

Disgusted and appalled! My experience was quite disappointing. Certain staff members require a quick training on appropriate hospitality practices or should not be working there at all!

I checked out yesterday at, 10/26/24 at 6am because I had to be at the airport by 8am. The man at the front desk would not allow me to checkout because I didn't have the beach towel card key. I told him I forgot and the towel was on the room I also told him I was in a rush because I had to go to the airport. Instead of trying to accommodate me he's literally going back and forth with me talking about that he can't let me check out until I go get the towel. I reiterated again that I had no time to go back to the room to call a staff member and have them go get it. This back and forth went on for 15 minutes TOO LONG! Then he started mumbling trying to guilt trip me saying that if I don’t get the towel he would have to pay for it. WHAT??? Right when I was about to lose it on him, my cousin ended up running back to the room to get the towel. I was beside myself I couldn't fathom his indifference and disregard for whether I missed my flight because of a beach towel? I felt like I was in the twilight zone.

Then he gives us a ticket to get our car. We walk out just a few feet to the parking attendant and we can’t find the ticket. The same man at the front desk sees us going crazy looking for the ticket and instead of saying to the parking attendant, hey no worries I literally just gave her the ticket in front of you let her go, or, issuing us a new ticket, nope, he’s stays watching like a mute as we unpack our bag until we find the ticket all while know that we need to drive two hours away to the airport!

The room itself was a letdown. It was rundown with the bare minimum.

The Buffett area has a bunch of stray cats running around, jumping on the table while you're dining, begging for food. Some of them were fighting with each other right by you. Their hair all over the table. Very disgusting and unsanitary.

To top it off, the dining options were limited with poor service. You have to make reservations for the "private" restaurants outside of the Buffett which are included (ALL INCLUSIVE) if not you can't dine in them which it's fine until it wasn't. They don't tell you this when you arrive. So we made a reservation for the Mexican restaurant 10/24/24, 6:45pm. We get there and after a 10 minute wait the host comes over looking miserable with the reservation list. She looks at the list and states that it says that WE cancelled the reservation. My cousin and I looked at each other puzzled and told her we didn't cancel it hence why we're there. She legit points at the list and tells us again that WE cancelled it. Now I'm getting annoyed so I told her, we didn't, we're here, can you please Accommodate us? Mind you, there were about five empty tables. She said she couldn't and simply walked off, leaving us there feeling foolish. No apology, no nothing, just rude, dismissive, and disrespectful. I was floored.

As per the "private" beach, the minute you set foot on the sand the pan handling vendors start harassing you trying to sell you things and won't accept refusal until you become so frustrated that you start being impolite.

The bartenders were great other than the one that served me a fake vodka shot which seems to be his MO because when I went to return it the other The bartenders were great other than the one that served me a fake vodka shot which seems to be his MO because when I went to return it the other bartenders asked me who I got it from and when I described him they looked at each other and started laughing and immediately knew who I was talking about.

Someone told me "you get what you pay for." And that all I did was complain. I apologize for wanting basic courtesy and hospitality, regardless of whether I spent nothing or a thousand dollars!

Other than that I had a great time. Needless to say I'll never return to that resort and possibly not even DR that's how disgusting that...