Hotel Pumapungo — Hotel in Cuenca

I called before I arrived and explained that I'm a very light sleeper and needed a very quiet room. I was assured they had a great room for me. I arrived exhausted and looked at the room buried in the back and it seemed okay. No sooner than I checked in and crawled in bed did the echo chamber affect began. There's a patio below where every sound echos up. These were not the guests but the employees yelling back and forth to each other. The place is run by a bunch of 20 somethings with a bit of a frat party atmosphere. I called the desk and asked for a fan. She said she would look for one and call me back. I waited and waited and waited. Nothing. I call again and spoke to someone else. He said they had no fan. I again explained how exhausted I was and how the noise echoed through the room. He said he would see if they had a quite room and call me back. I waited and waited and waited. I called again very irritated. He said they didn't have a quieter room. Ugh!||Pluses - pretty, comfortable bed, and by the river.||Minuses - loud, poorly trained staff and poor design - echo chamber answer very dimly lit rooms especially the bathroom||Would I stay here again? Not...

This is a beautiful boutique hotel with all the amenities, including satellite TV, free wifi, full service bar, complementary breakfast and anything else you could want. We only had breakfast on property one morning since none of us are big breakfast eaters and it was plenty of well prepared food with tamales, breads, fruits, juices and coffee. Our room was very comfortable with plush mattresses and bedding. The hotel is extremely clean both inside and outside. This hotel is lovely and the staff was always visible and very friendly, eager to help in any way. I really loved the location. The river runs in front of the property and it can be heard in the evening if you sit outside on the terrace, which we did every night. Restaurants, parks, new town, the historic area 89 steps to Long Street are only a 10 minute walk away. There is so much to see and do in Cuenca and this is a great location to stay while you...

Es un hotel muy acogedor, decorado con buen gusto, habitaciones muy confortables, ambiente familiar, ricos desayunos, comida nutritiva y muy deliciosa, el hotel tiene un jardín interior muy lindo, toda mi familia disfruto mucho la estancia en este hotel, la atención de sus funcionarios Cervantes y Moreno, fue de alta calidad y calidez, muy atentos y serviciales. La relación calidad precio es muy buena. Lo importante de destacar es la amabilidad y la actitud de servicio de todos sus empleados. Mi familia estuvo contenta y feliz, disfruto la estancia y eso no tiene precio.||Mis felicitaciones muy sinceras a los dueños y gerentes de este hotel por el equipo de trabajo que poseen, espero que sepan retener a estas personas jóvenes y muy talentosa que entienden a cabalidad que el servicio al cliente es la clave de la ventaja competitiva para el éxito. En hora buena los felicito. Yo soy una persona que he viajado mucho y quedamos gratamente impresionados con la atención del hotel Pumapungo. también felicitaciones al joven chef, que deliciosa...