Hotel Plaza Monte Carlo — Hotel in Guayaquil

I have reviewed this hotel last year and I was happy for the service and amenities it had. Too much that I had brought my workmates to stay there. I made it my regular place in Guayaquil. |I came one more time this month of June only to fall out of love with the service. To start, I had made a reservation for a few days for a whole week with a work partner and I knew they had airport pick up if you ask for it, which I did. Upon leaving my flight I asked for pick up, I reminded them about it. They said they would be there shortly, we waited for more than 30 minutes. We decided to take a cab. At the hotel, I was received with apologies of the receptionist who offered to pay my cab, which I was too crossed to accept.|When I was given my room, I noticed the card key was perforated and it had a dangling key, which told me, the door lock wasn't working as it's supposed to. No big deal, but during the whole week, they never bothered to fix it. |My surprise was more by the time I walk into the room, it had a strong cane smell. I was very crossed by it, but I was to tired to ask for another room. I also had already unpack as well. But the smell was my roommate for the rest of the week. |The last detail, I had gone out to work on Friday and I took the key with me. But since I had taken the only key with me, they had not cleaned the room... so I came on Friday afternoon to my own messy apartment. Don't you guys have a spare?? I have to say that was really disappointing. But the final straw was the morning. I was really upset they left me 10 minutes waiting for my invoice, since I had already asked for it the night before. I could have let everything else slide, but the delay and everything it had happened in the end had become a deal breaker. |Sorry guys, me and my company will look for...

Our first room had a bed with a terribly worn mattress, a very old and non functionng air conditioner, and no internet coverage. We changed rooms, the door lock didnt work 4 times... we wanted a coffee and the waiter ignored us. When we checked out they attempted to charge us for an amicano ( when the waiter ignored us, my husband helped himself to the cafe pasado, in the urn left from breakfast... undrinkable). AND the attemptd to charge us for the free water! ( water from the taps in Guayaquil is unsafe to drink). Basically, for the first time in our 5 years in Ecuador, a hotel saw gringo faces and tried it on. We have stayed in dozens of hotels all over Ecuador, and I would never return here, nor would I recommend it, to anyone non Ecuadorian.

Complimentary...

The confirmation email from the hotel stated that our room had a spa bath. On arrival in the evening the room were were allocated a room without a spa bath. We went down to reception and was greeted by some pretty rude staff. One of which said ‘they wouldn’t understand’ and walked away (We speak Spanish so did understand). After some back and forth we were moved to a room with a spa bath although the tap didn’t work, we went down to reception and again met with a rude response, this time the lady on reception laughed at us after stating the tap didn’t work. We were told to fill the bath up using the shower! ||On top of all of this there was no hot water, the WiFi is rubbish and the restaurant was closed at 19:30 despite a sign in the room saying it was open...