Azzurra Sahl Hasheesh — Hotel in Red Sea

I'm actually quite disappointed with this hotel as I'm quite looking forward it. The 2 star is purely for the view and hotel room. ||The view is really stunning and the hotel room is nice as well. The first impression is really good but then everything went down in just couple of hours. ||If you have a car with you or you are very familiar with Hurghada, maybe you will be doing fine here. This place is suitable for people who has transport and ready to cook in the room as they provide you a small kitchen. Its really quiet and you will enjoy your peaceful moment on the balcony. ||But for us, its a NIGHTMARE!!!!|First, they told us the receptionist only working from 9am to 11pm. It's a bit weird since normally hotel receptionist will be working 24 hours but I still agree to deal with it. When I try contact them at 9:30am, no one pick up the call. I have been calling from 9:30am to 10am to ask for transport to go back hotel from their beach, at least 10-15 calls been made but no response at all. They have a shuttle van to go to their private beach every one hours but we still need to call to the receptionists to request and yet they didn't pick up the call. ||Second, on the early morning around 6am during our stay, the electric and water had been cut off and we can't call to ask why since they only open at 9am. In the end we decided to walk to the reception to ask and yes, there is no one and the reception was closed. Luckily one of the workers saw us on the road wondering and told us their engineer is fixing the electricity and surprised to hear our water supply is cut off as well. Anyways, we got electricity and water supply back 2 hours later. Then during our checkout at 12pm, surprisingly there is no one at receptionist as well! Another worker saw us and told us just leave the room key at reception. Then after we walked out from the reception, only the receptionist/manager saw us and asked us to go back to receptionist to proceed to checkout again. Been calling them around 11:30am for check out and yes, they don't answer as well. ||Third, I know this hotel doesn't have any restaurant. So when I asked for supermarket and restaurant, they told us the beach there has a lot of restaurant and supermarket which is not true. Many shops is close down and not much restaurant can choose. The supermarket we found only sell cup noodles and snack. When I ask for more choice, they can't answer me. They do mention there is a senzo mall where we can find restaurant but they only provide shuttle service and its only available on 10am and 8pm. If I asked for cab we need to wait for 90 minutes. Later we only found out there is a super big hypermarket in senzo mall that they should have told us. ||Conclusion, if you have transport, don't worry about staying here. |If you are foreigners and unfamiliar with hurghada like us, make sure you had bought enough food with you or hire a driver to drive you around. Otherwise,...

unhelpful receptionist, first i called the reception asking for shuttle service to the old town ,the reception manager mahmoud came to us with a golf car and was speaking on the phone and we were talking to him, he wasnt answering us which is very rude, then he told us after 11 pm there is no shuttle service, and to call him as he will send any of the hotel's golf cars and pick us up from the old town as they offer 24 hours transporation services with their golf cars because it's a high season and eid vacation; however, after i finished in old town at 1 am i called him and ordered the golf car, he spoke in a very rude and unhospitable way and said no i cant as the car has flat tyre so i told him how come you said that you work 24 hours and call you anytime after 11 pm and that you will pick us up by any of the golf cars and that if you said there was no transporation service after 11 pm i wouldnt have left home or went out from the first place, his reply was "non of my business and its your deal, and was saying non stop its not my problem. oh my god how come is this hotel and reception manger say this to his guests and deal in that way and not stick to his words, and surprisingly is that when thankfully the security man helped us out and drove us back to our residential apartment, i found out that there were two golf cars and the tyre wasnt flat or anything and he was chilling with his friends outside the reception and he didnt want to come. how does ||that represent any hospitality with guests!!||when i wrote a negative review on facebook he threatned to call the police and made a fight with the apartment owner and threatned them so i had to remove the comment so he doesnt hurt the owners as he is acting along with ahmed the other reception manager like a gang and that he owns the hotel. i dont recommend this place to anyone where is the Gm and where is the audit...

Me and my friends (a group of 4) were staying in a hotel apartment of azurra covered by hotel services according to the owner’s information. The reception staff were extremely unprofessional and rude, they gave us wrong information about the transportation service of the compounds golf car which led us to stay late at night finding no one to take us back to our accommodation! The reception manager “Mahmoud” thinks he is the general manager of the hotel and the whole reception revolves around this guy which I personally never saw before.

When I went back home with a stranger! Because no one from the reception helped and said its non of their business although they claimed they have 24/7 hours service in peak seasons and we were in feast at the time of my stay.

I wrote a review on Facebook page to find the owner next morning ( date of our checkout) telling me that Mahmoud and Ahmed from the reception threatened her to bring the police and won’t let us out of sahl hashish gates if we didn’t delete the review we wrote!

I have never seen a hotel reception threaten their guests if they have freedom of reviewing their service, they yelled and screamed and were extremely aggressive to our American friend.

Never recommend such a place for anyone unless they change their staff and employ professional hospitable...