Beach Albatros Resort — Hotel in Red Sea

The hotel is beautiful, clean, and the service is good. There’s also a very nice aqua park for both kids and adults. However, unfortunately, the front desk staff at the hotel are very unprofessional.

Here’s what happened during our experience: We were three families, and we booked through a travel agency from June 20 to June 23. The reservation was for 3 Superior Pool View rooms. But we were surprised when the reception told us the travel agency had booked Standard Garden View rooms instead.

We contacted the agency, and they confirmed they had sent the correct booking details and that the hotel had confirmed it as well. They said they would follow up with the hotel.

Then came the receptionist named Mr. Amir, who was rude and unfriendly, dealing with us with an annoyed attitude. He said it wasn’t his problem, and the hotel had nothing to do with the issue—it was between us and the agency.

Later, his manager stepped in and spoke calmly, saying the mistake was from the agency. But shortly after, they came back and said the agency had actually sent the correct booking, but the hotel was fully booked and didn’t have the room type we reserved. As a result, they said they would upgrade our rooms as compensation.

However, when we went to the rooms, we found that two out of the three rooms were very small Standard rooms with almost no view. So we had to go back again. Mr. Amir still spoke to us disrespectfully. We contacted the agency again, and they told us not to accept those rooms, and they would contact the hotel again.

When the agency representative asked to speak with the receptionist, Mr. Amir refused and said he doesn’t talk to anyone. The agency then threatened to escalate the issue to the hotel manager. Only then did Mr. Amir say he would resolve the issue within five minutes. He swapped one room immediately and promised to change the other one by the end of the day, which eventually happened.

As compensation, they allowed us a late check-out on the day of departure. But all of this only happened after the travel agency threatened to contact the hotel manager directly and report the issue.

In summary, the hotel is beautiful, and most of the staff are good, except for the reception team, which is quite ironic because they are supposed to be the first people we meet and should be the most respectful, welcoming, and capable of solving problems—not avoiding them and saying “it’s...

Overal we would rank this Hotel as great place for a relaxing family vacation. The areal is huge with lots of different quiet and busy places. Everyone can find his favored spot, inside as outside.The entire Fascility is top clean an well maintained, from the front door till the last corner restroom. The furniture of the Restaurants and Bars as well as Beach and Pool areas is modern, functional and well taken care of. Our Guestroom incl Bathroom was super clean over the entire stay, modern and equiped with very comfortable beds and pillows, as well as a functional and smart A/C. Always enough drink water and Tea and/coffee was provided by the service stuff. Excellent. Although our guestroom was located on second floor right above the show stage and the big event terrace with daily evening program till 11 pm it was kind of okay. However for sensitive guests, I would recommend to ask for a different room in this case. So we would do next time too. Usually we are not All Inn travelers and have really not enough experience on judging or ranking this topic objectively, but what we want to say is that the variety, quantity and qualitiy of all food in all the different restaurants was consistantly good till excellent. When it comes to drinks....local Wine, Gin, Whysky etc...they wont become our best friends. We would rather pay an apprpropriate price for a bottle of good wine , unfortunately we never recognized that this option was ever offered. We have only met frindly people and staff during our stay. surely a Tip is appreiciated by every employee but no one was ever inappropriately begging for it. The information provieded when checking in was in our assement a little bit weak and the clark wasnt too friendly and welcomming, there is definely room for improvement. For getting essential information about Hotel Structure and function there is a QR code in the Room linking to all the information. You need a smart phone. Btw, Internet and WLAN is perfectly available at any corner of the Hotel , Pools and even at the beach. At last a word about the SPA & Wellness Center: First of all we have experienced that the people doing the real work ( Beauty Masters) are very friendly , kind and doing a good job. The way the center is managed and the products are sold by very rood, rubbish and unprofessional dealers at the beach and pool areas is from very annoying till fully...

We enjoyed a week in the hotel, we especially loved the spotless beach and clear water. Room service was great and food was delicious with great variety. Even for vegetarians, there was a great choice of salads, roasted veggies, fruit, hummus etc. We enjoyed the possibility of several restaurants, but sometimes it got so busy and the staff obviously didn't cope well. The scene was chaotic, on several occasions, we didn't even get served drinks. (It's common in other places that each waiter has an allocated area with certain tables. This clearly wasn't the case and waiters just wandered round randomly.) We appreciated getting a room earlier ar we arrived at 7am. Our room was ready at 9:30 and we didn't have to wait for the official check-in at 2pm. Possible drawbacks: Our room was close to the passageway to the main hotel building and it was extremely noisy at night. Not only by guests (yep, ignorant people are everywhere) but also hotel staff were very noisy, shouting at each other and laughing....very unpleasant in early morning hours. We didn't sleep much as a result. Moreover, staff expects a tip for even the smallest tasks like taking a bag out of the car, which is pretty annoying not only because it's nonsense but we sometimes didn't have any change and the staff were visibly irritated. Similarly, I didn't enjoy the constant disturbing by people offering massages, photographing, cart rides etc. These people are friendly at first but even when you turn them down, they keep pushing you to buy. Okay, it's their job, but when they don't succeed, they suddenly start to be arrogant or ignore you despite being extremely friendly a few minutes earlier. Not nice at all! Last but not least, we were promised a packed breakfast as we were leaving at 4am, but we didn't get any. Besides this, I would higly appreciate if the areas by the kids pools were non smoking!

All of this being said, we loved our stay and enjoyed our first holiday in Egypt...