Hôtel Mercure Amiens Cathedrale — Hotel in Amiens

We have stayed here many times, mainly because it is bang opposite our favourite restaurant between the channel and Paris (Les Orfevres) and it makes a convenient stop to and from our home in the south. It has never been a joyous experience, and it is both more expensive and less generous than some other hotels in the group which we often use. However, usually, it has been fine for an overnight convenience. ||This time it really fell short of what’s acceptable. ||For the second time running, the air-conditioning in the room that we were allocated didn’t work. On the previous occasion, we realised in time to change rooms, but this time it was too late to do so without huge upheaval and in fact it mattered more because it was a warmer night. Result: a very poor night’s sleep. But what it shows is that although the whole hotel is supposed to have AC, the maintenance is so bad that it’s actually a complete lottery as to whether you get it or not. Also whatever the ambient weather, it’s only ever been switched on in the core summer months.||The other major issue was the breakfast. We arrived at about 7.30 to find almost every unoccupied table covered with dirty plates and the dishes of scrambled eggs and bacon already almost empty. They remained unreplenished when we finished more than half an hour later. Not that they were very attractive anyway. The bacon was undercooked and sitting in a pool of oily water and the eggs were pale, grey and unappetisingly watery. The coffee (only one machine to serve the whole hotel) was coarse and bitter and there was only one croissant on the buffet. In France! The staff seemed more interested in demanding room numbers than ensuring that there was actually some breakfast to eat!!||This Mercure also offers the worst gluten-free options of any hotel in the group: just some dispiriting tasteless little white rolls cooked from frozen. They are just about edible when hot from the oven but, if you make the mistake of ordering them in advance, they arrive cold and are absolutely dire! On this occasion I brought a couple of slices of own home-made bread and toasted it. It was the highlight of a disappointing stay!||There’s another sense in which they fall short of other Accor Group properties. Regular customers with sufficient accumulated loyalty get a free welcome drink, often a very nice wine or even champagne in Reims. Here it’s the cheapest plonk on their list and frankly undrinkable. Moreover, although the rule is strictly one drink for the cardholder, not for his companion, most hotels offer two drinks. Here it’s meanly one, even for customers who have stayed in this very hotel a good dozen times in a year.||We’ve noticed a steady decline in maintenance over the recent past and maybe this isn’t unconnected with the fact that the hotel manager considers it appropriate to chain his own massive motorbike in...

This is a nice hotel situated a mere few steps away from one of Amiens best attractions, the Notre Dame Cathedral.

The double room I stayed in (221) was very spacious with a comfy king-size bed and quality linens. The rooms have a almost Scandinavian decor to them, using light woods and simple decorations. It was quite well equipped with tea and coffee making facilities, TV, mini safe, complimentary Wi-Fi (seemed quite a good speed) & a fridge. Complimentary water was left in the fridge each day a 50cl bottle of Evian, but it would be nice to see the plastic bottle replaced with a reusable flask to cut down on single use plastic waste.

There was a compact bathroom (accessible by frosted glass saloon style doors off of the bedroom) with a shower over the bath. Soap was provided as was a shower gel/shampoo dispenser. There is a hairdryer in the bathroom. The WC was in a smaller separate room, a massive bonus if two of you are sharing.

Breakfast is typically French with a decent selection of pastries, cold meats, cheeses, breads, cereals etc. The only hot selection is scrambled egg, streaky bacon, and sausages. It’s a self-service buffet and is perfectly adequate to get you started on your day. All very nice but they can be a bit slow clearing the tables at busy times.

I found the staff at reception very pleasant and helpful.

The hotel is in a great position to access most of Amiens attractions, shops and restaurants and I would have no hesitation...

Unfortunately ours wasn't a very 4* stay we had a privilege cathedral view room. Not one off the best Mercure rooms we have stayed in bathroom very small and would have expected a rain shower at least .|Our T V didn't work reported this on our first day finally came to look on second day we got a call to say we could change rooms but wouldn't get the same as we had so we were not going to move to a smaller room .so we're left with no tv .|The staff. I'm sorry to stay really didn't seem bothered . Breakfast on the first day even though we came down early was very limited things had not been replenished even though breakfast went on until 10 am we asked for the items. But we're told very dismissively no more we weren't the only people to do this next morning things were constantly being replenished complaining does help !. On the Sunday we went out got back after 2.30 went to our room which was only just being cleaned ended up going down to the bar area. asked at reception if we could buy a drink No bar service even for a coffee. Really 4* hotel no resident bar service reception could no care less...|But funny thing our room was finally ready at 3.15 so went up. My husband went to get something from our car. And would you believe people sitting in the bar area drinking and eating snacks questioned this was met with a shrug hotel was definitely not...