Magasin de meubles BoConcept Bordeaux — Hotel in Bordeaux

We bought a Boconcept sofa three years ago and have been so happy with it, it still looks like new, is easy to clean and maintain and we love the stylish design. We were also impressed by the service, so we decided to order some more furniture from the same store in Bordeaux. The service we received from Lucie today was so charming. She remembered us from a recent visit when we were just thinking about what we wanted. When we went in today to make our order Lucie spent lots of time helping us but not pressurizing us in any way. We felt we had the support and the time to make our choices and the whole experience was absolutely delightful. We highly recommend the store as well as the beautifully designed and well made furniture. Thankyou so much Lucie, we really appreciated meeting you today and your excellent help with...

I have been a client of Boconcept (Bordeaux) for several years. I love the design and quality of Boconcept products and the amazing choice of fabrics and leathers, making everything so easy to mix and match. I'm always made to feel very welcome whenever I visit the store in Bordeaux, which is often! It's a real pleasure to talk to the staff, especially Valentine and Etienne (Bordeaux), who are always happy to spend as much time as necessary offering excellent advice and good ideas. They have made a significant contribution to the comfort and style of our home! Last but not least, I would like to highlight the exceptional professionalism of this store (including their delivery and assembly partners). Highly...

Pourquoi ai-je vécu la pire expérience client imaginable? Le fauteuil Imola possède un design vraiment exceptionnel qui m'attire depuis des années. En ayant vu un modèle d'exposition à -50% dans le magasin des quais à Bordeaux, je me décide à enfin franchir le pas;, bien conseillé par Etienne. Nous nous mettons d'accord pour mettre en place un financement en 10 fois sans frais et je fournis la veille tous les éléments nécessaires par mail. Je fais le trajet de 50km pour venir chercher ce fauteuil. Et là trois fois hélas le sus-nommé Etienne ne peut accéder au site de Sofinco pour mettre en place le financement. Il passe donc par le magasin de Bègles pour le finaliser en me demandant moults informations personnelles: situation familiale, situation professionnelle, revenus mensuels, etc… Au final il me sera demandé de laisser un acompte mais de laisser l'objet, également, l'objet qu'il était convenu que j'emporte. Pas d'autre solution proposée, aucun respect du client, aucune prise en compte du dérangement occasionné, je suis convaincu que lorsque l'on vent des produits à ces tarifs l'expérience client devrait être au niveau. Tant pis Bo Concept et moi c'est terminé avant même...