Novotel Le Havre Centre Gare — Hotel in Le Havre

Very Very disappointed and as they say arrogant French students at reception with no knowledge or customer service training. Worse if they are not trainees or students.||||We booked this hotel based on the location which is the reason of this 1 star otherwise a 0 is what this hotel would get in my opinion and truly deserves.||||Have previously stayed many times with the Accor brand and this seriously needs a revamp but most importantly, please please the Director of this hotel needs to see its customer service, a client complains and the lady at the reception is not even listening and no apologies presented or whatsoever.||||On booking, I requested rooms near each other but was given 2 on different levels, plus at Check in the Gentleman argued about having no booking message then confirming but with no solution presented just saying "Oh yes I can see". ||||So now you see what do you do apology, a commercial gesture, a gratuity, ||N O T H I N G = PEAK OF UNPROFESSIONALISM. ||||Booked 2 rooms a standard room and a suite but the suite was the worst ever seen or experienced the room was dirty and the bar area with the nespresso coffee machine was full of stain and limescale everywhere as never been washed. ||The room was dusty and no Covid instructions applied as no area was clean or sanitized.||||The suite is totally a No go Zone and a rip off, you are better off with the standard rooms as they have been renovated apparently on the first and second floor.||||The reception area was mostly left on its own without anybody present between 5-10 minutes and the lift was all broken like a fight had taken place, furthermore the 4th Floor button was not available for a 4 star hotel that is a shame.||||Regarding the rooms, The beds were comfortable but the sofa bed and Twin beds are very uncomfortable and also we were stung by bed bugs from these specific beds and woke up with a whole leg itching and full of redness so did my partner.||||Not worthy for any good and I seriously hope the management takes position regarding that.||||Would literally ask a refund for such a bad experience.||||- Rooms Dirty and uncomfortable||- Outdated and not maintained establishment||- Bad Bad Customer Service on Check-in...

Lack of compassion and hospitality on the staff member (reception desk). Room just okay with some stains on the carpet.

For context: Badly injured my knee, needing continuous bed rest, brace, and crutches. I came after spending 10 hours in the emergency room of a hospital and got transported back to the hotel with an ambulance at 2 in the morning. Asked for a depart tardif to be able to directly catch the train going home at 15.30 (as an ALL Gold tier member for which depart tardif is a complimentary benefit). I was only given an hour (up to 13.00), saying no further availability in the room category for the night and leaving absolutely no room for negotiation. Unfortunately for this staff member I checked online and took screenshots directly from the ALL website and others to realize that the hotel and this room category is not sold out for the night (30 minutes later while waiting in the lobby after they very punctually called to vacate our room, despite knowing my mobility issue).

Extremely disappointed that under this exceptional circumstance the staff at the reception was not willing to compromise or even prolong the depart tardif/late checkout by even another hour or so.

An ALL Gold tier member for 3 years, I’ve never encountered any hospitality issue until this one hotel, where I actually am in dire need of empathy and was given none. Deeply disappointed and would consider elsewhere for another stay in the city. All in all, I feel that this hotel only cares about profit while forgetting that they are in the hospitality business, definitely not up to Accor group’s 4-star...

The absolute WORST!! ||||Having stayed at many Novotel hotels, we were in shock by the standard of this site. ||The location is super busy, very noisy as located near the tram station. ||The hotel itself is very dirty. Entering the hotel it’s warm but dark, the service is cold. ||From entering the lift the smell of cigarettes hits you, and continues into the rooms. We booked a room for 2 adults and 2 children. The room was filthy, dirty stained carpets and it stunk of smoke. The balcony felt very dangerous if you have small children and it incredibly noisy with police cars and ambulances sirens. ||We asked the front desk to check out, we explained the smoke and dirty floors was not something we were happy about and would not allow our children to sleep in a room like this, we paid €130 so it wasn’t cheap. We were shown another room which was very much the same although this room has a filthy carry cot in. I walked out and told the manager absolutely not. He promised to call us once he spoke to his manager but no call and they even took the money for the room from our bank. Thankfully we paid with a credit card. ||||Be aware the service is terrible and the standard of the room...