Hotel Savoy — Hotel in Paris

I visited the Hôtel de France/Hôtel de Savoy establishment with four colleagues, travelling via Paris to London from Geneva, after our flight home had been cancelled. A quick count revealed that each of us had visited between eight and 12 countries, staying in hotels at various price points; none had experienced anything so shockingly inadequate as this particular Paris delight.||We arrived late in the evening, a sense of doom mounting as the taxi took us ever deeper into a warren of crowded, dank, narrow streets, the threat of trouble and illegality hanging heavy in the air. The driver dropped us at the skankier end of a particularly skanky street, outside the grim, buzzer-controlled entrance of the Hôtel de France.||The grubby reception area is pitched somewhere between fast-food takeaway, tired laundrette and storeroom, the two men and one woman – she seemed to be eating dinner –staffing the area presenting a front as unwelcoming as their premises. We had two rooms booked, a triple and a twin, one in each hotel we thought, but in fact they were both in the Hôtel Savoy, a few doors down and reached through another grimy doorway. On entering, any musings on its aesthetic appeal are instantly banished by the overwhelming stench of urine in the common stair.||Our rooms were opposite one another, near the top of the ancient, wooden-stepped spiral staircase, of which we climbed eight flights. The uneven, worn steps made the ascent with heavy luggage difficult and, realistically, dangerous. “There’s no lift,” shrugged our host. And, evidently, no help either.||A near-immoveable, stiffly-sprung fire door barred the way to the room doors and try as we might, we never managed to fully open it. The chances of moving it in smoke-filled darkness? Pretty slim I’d imagine.||I was sharing with a colleague. He opened the room door to discover… a double bed. It barely fit into the stifling room. I opened the window for some air and quickly closed it again, lest the rubbish bins below should pollute the room. Adding the incredible to the already insane, the shower wasn’t in a separate bathroom. A bizarrely immaculate cubicle occupied the room’s corner, complete with transparent walls – it’d be a peculiar place to wash, even travelling with a partner.||The other three guys eventually worked the lock on their room – it had clearly been forced at some point, a hasty repair and replacement handle failing to hide the damage. Their triple featured a double bed, in a space where the smell of damp fought a brave battle for supremacy with the urine from the stairs. There was a single bed in a separate space, with the shower in a tiny bathroom, and no lock on the door. At least the windows could be opened, giving access to a rickety balcony and views of the squalid street below.||We decided our only option was to walk the streets, taking in the sights until tiredness forced us back to the hotel. That way we only passed three hours there, but we did see the Louvre, the Eiffel Tower, Place de la Concorde…||None of us slept, in part thanks to the screaming woman, shouting man and subsequent fight in the street below. But mostly because of the unwavering heat. We didn't feel able to shower, wash, or even brush our teeth.||Deep among the low points of this dark comedy, it’s also worth mentioning the damp patch in the carpet of the triple room, which remained consistently wet, presumably fed by a leak (of what?) from below. And the large kitchen cupboard. Fixed to the wall opposite the double bed, it's perfectly placed for anyone walking from the single ‘room’ to face plant directly into its side.||There is nothing to recommend this hotel. It is not a hotel. It is a stinking, dark, vile hovel, unfit even for habitation. Let’s hope no one else has to suffer the Hôtel de France/ Hôtel Savoy experience, via this site...

I recently had the unfortunate opportunity to stay at Hotel Savoy, and I must say that my experience was far from satisfactory. From the moment I encountered an issue with the room to the subsequent communication regarding a refund, the hotel's handling of the situation left much to be desired.

Upon arrival, I was dismayed to discover that the toilet in the room was not spacious enough for me to comfortably sit on the seat. It was an unforeseen circumstance that rendered the facilities virtually unusable. I immediately contacted both the hotel management and Booking.com, providing photographic evidence to support my claim and requesting a cancellation and full refund for my booking.

Regrettably, the response I received from Hotel Savoy was disappointing. Despite the clear documentation of the problem and the numerous conversations with both myself and the Booking.com customer service team, the hotel refused to provide a full refund. This decision was made despite their acknowledgment of the issue and the fact that I spent less than five minutes in the room, rendering it completely unused.

The lack of empathy and understanding demonstrated by Hotel Savoy in this matter was disheartening. As a guest, I had expected the hotel to uphold their reputation for exceptional customer service and prioritize guest satisfaction. Instead, I was met with resistance and an unwillingness to rectify the situation.

Throughout the communication process, it became evident that Hotel Savoy was unwilling to take responsibility for their inadequate facilities and instead chose to place the burden on the guest. The lack of transparency and accountability in their refund policy only served to exacerbate the frustration and disappointment I experienced.

I sincerely hope that Hotel Savoy reconsiders its stance on such matters and revisits its refund policy to ensure fair treatment of guests who encounter unforeseen issues during their stay. As customers, we deserve to feel valued and supported when faced with such inconveniences.

In conclusion, my experience at Hotel Savoy was marred by the disappointing handling of the issue and the subsequent refusal to provide a full refund. I would caution future guests to thoroughly consider the hotel's policies and their commitment to customer satisfaction before...

Really, I don't know from where to start. Everything was AWFUL!!!!||1) The room was smelling so so so BAD. It was smelling like the room was closed for 10 years and it had dead rabbit’s!!! It was discussing we had to open every time the windows in the winter time!!! ||2)There is no lift. We were in the 5th floor. It was so difficult to go up there, and it was killing our legs every time. stairs without ending. And after so many stairs we immediately collapse in the bed. Very difficult.||3)At the night times we were hearing strange noises, it was like we had rabbit in our room. One time we woke up at 5 in the morning because of the noise. It was really scary||5)The last day we had to check out at 12 o'clock. The girl who cleans starts nocking the door every five minutes. Really it was so annoying I was telling her give us some minutes but she didn’t speak English at all.. We opened the door she came inside and started cleaning and talking by her self in French. ||6) The area is UNSAFE AND DIRTY! It’s very dirty everywhere you can not see any Parisian at all. I am not racist but I came to Paris to see Parisian not other races. They were everywhere. We felt like we are in Pakistan, India. I don’t know and its not safe at all at nights. People are staring at you. ||7)The breakfast is just bread, butter and jam. Nothing! We pay to eat every morning bread. I could buy from patisserie 80 cents bread. Thank you! ||8)In our building we didn’t have reception. The reception was to another building. For example if something happens or anything you can not call someone you have to go outside the building.||9)There is no air-condition, or something to warm the room. One time I call the reception from my phone because there is no phone and told them if we could have something because we felt cold. The reception man said something I didn’t understand It was like he didn’t understand me and felt stressed. Nothing! They didn’t bring nothing.||Pay something more and feel comfortable in your hotel, and also feel safe...