Central Hotel Torgau — Hotel in Torgau

We arrived to find the bedroom made up with clean towels but the bathroom absolutely filthy with hairs all over the sink. We raised this the next day with the owner at breakfast and was assured it would be put right. We were out on long days so didn't get a chance to check it out until late. We arrived back to find that it still had not in fact been cleaned. The next day at breakfast we raised it again with the owner and the bathroom wasn't cleaned - we were told to put towels on the floor and it would definitely be cleaned - we arrived back to find out it exactly the same - only now we couldn't even shower because the towels had been in a damp heap all day. The next day we had more time so raised it again (this time we think the person available was the owner's mum) and had to more or less insist they did it. The woman this time was a little more shirty, did quite a lot of huffing and eye rolling and made us leave the hotel whilst it was cleaned - pointing at the door and making it clear we had to go out of the hotel altogether whilst it was cleaned! We had planned to go out but were just sitting in reception briefly and got told to leave! The owner however was very nice, breakfast was nice and had clearly done her best to accommodate dietary requirements. Her mother was very much less nice. Apparently they have a big problem with getting staff which resulted in this problem. With that in mind, as nice as the owner was (I'm not sure anyone could be nice enough to make up for the mum) I would say avoid this hotel. Those problems aside, there is no bar in the hotel and literally consists of bedrooms, a breakfast room and a very small reception. We also had problems with the reception only being manned for 3 hours a day and any arrivals out of this time not being able to access the hotel. The whole experience was a bit bizarre to be honest and rather like a German Fawlty...

Horrible service. Staff was unreachable after hours, there was no way to get into my room when I came back from dinner. Instead of helping me, the staff called the police to deal with me !?!?!?!!

Edit based on hotel response: The hotel's response is grossly misleading and inaccurate. Me and my colleagues were at the hotel on a business trip during a weekday and there was no alcohol involved. I was locked out of my room when I left for dinner and forgot the key inside. Upon returning to the hotel I placed 10 calls to the hotel out-of-hours phone line and got no response. So, I entered reception through the window (only way possible) to get a spare key. The alternative was sleeping on the street. When the owner finally appeared, I calmly explained the situation but instead of listening she called the police. I was taken by the police to my room where they confirmed what I said was true: my key was in the room and I had no way to get in, I placed 10 missed calls to the hotel and got no response. The police were as surprised as I was about the reaction of the owner. On the following day I expected an apology that never came. Despite being put through this experience by the hotel, I paid all the bills and politely checked out. None of my colleagues talked to the reception since I made the bookings and settled the bill.

To the hotel: I am still waiting for a sincere and formal apology. I will reflect that on this...

We have stayed at hundreds of hotels large and small over the last few years. The positives for this hotel: clean property and room, excellent water pressure in sink and shower (shower a bit small), walking distance to city center, restaurants and grocery store, friendly staff, good breakfast buffet, secure bicycle storage in basement, quiet neighborhood. The negatives: only that the rooms are not air conditioned. Even worse, they don't have room fans as most hotels do that are not air conditioned. Also, we asked for two extra bath towels and they refused to give them to us. Not exactly customer friendly but I've noticed that attitude in Germany. It's not what you need as the paying customer but what they want to give you. Quite different than hotels in other countries and we've been in four countries in the last few weeks. Bottom line-you'll have a pleasant stay but you'll be a little warm even with the...