Golden Sun Boutique — Hotel in Municipality of Chersonissos

Stayed there with my partner in 2020. We booked a stay of 15 days. Since they one I couldn’t sleep from a weird rattling sound. I turned on the lights and realise the whole room was infested with huge cockroaches which started running around when i turned on the light. It was so disgusting. We could not sleep in a room infested with bugs and therefore stayed up all night outside. When talking to the owners about it they said yes we’ve had an infestation there you go and gave me an anyi cockroach spray. That is not what a customer should get. We complained so many times and owners just laughed at us. We had to take it to AirBnB to get it sorted. We took photos of evidence and immediately received a refund from Airbnb as conditions were actually horrible. The pool was also green and after swimming in it i had to take antibiotics for a UTI. When swimming in the pool a cockroach literally floated next to me. After we got refunded from airbnb and moving out the son of the owners was having a party in the garden and when asked why we are leaving we explained and he laughed straight to our face. Said we are lying and its not true but as he was saying that i shouted look and pointed at the pool where another cockroach was floating. Absolutely unacceptable behaviour from them.they were so rude! On top of everything they didn’t state on their advertisement that aircon is separately paid in cash outside of booking. Pretty much a scam by itself. But not only that they didn’t refund us the 150 euros we paid for the aircon even though we moved out on the third day of our stay.

I would not recommend this place the photos are a lie you can find way better places to stay and for...

When we arrived with a late check-in, no one to greet us. took a further 10 minutes if sitting around for someone to arrive. She was rude and tried to charge us extra because 'apparently' the website we booked through messed up, despite us re-looking over all details we booked for five and she told us there was only 4 written down. DESPITE paying for 5, she wanted to charge for 6. We then hired conditioning for the full duration of our stay (7 nights) which was blasting 24 degree air out, not exactly cool air. We tried telling various staff members but nothing was done. Furthermore in my friends room the hairdryer malfunctioned after two minutes of its first use and shot out flames where the grill looking attachment is. Luckily no one seriously harmed. As well as all of this, we found cockroaches, the pool left our trunks stained with this slimy green matter which was all around the pool AND the only nice member of staff was presumably the managers/owners daughter the other 5 members of staff we spoke to were rude, uninviting and very forward, not something you really want from a 'family hotel'. All members of our party were polite and well mannered despite quite a few patronising, rude confrontations from the managers. WOULD NOT recommend even to my...

The owners went out of their way to ensure our comfort as much as they could. They even helped us out with a scale for our luggage. Our overall experience was good, however the reason that I give it only 4 stars is that there were material/structural improvements that could have improved our stay. The key switched everything off when removed from its slot inside the room, which was annoying, so, we had to use our phone lights to lock and unlock the door, that had a massive hole at the bottom where our mosquito visitors came in at night lol. Also, be aware, if you're tall or a bit on the heavy side, you wont fit on the toilet. They can also do with changing the bedding more than 1ce as it happened once on our week-long stay. Even though the cleaner came three times, she changed the bedding only on the Friday, as i saw the stains that were on the sheets before she showed up still there afterwards. Their policy states tht they change every second day, but i think something went wrong, which i'll discount to human error. But these are mino things other than which I would have given this establishment 5 stars, as the rest of our experience...