Courtyard by Marriott Bengaluru Hebbal — Hotel in Bengaluru

During my two visits to Courtyard by Marriott Bengaluru Hebbal, I was consistently impressed with the exceptional service and amenities. The first occasion was a family and close friends dinner event, flawlessly organized with outstanding food. Most recently, as a Marriott Titanium member during an overnight stay on November 15th, I encountered a level of hospitality that exceeded expectations.

From the moment of check-in, the experience was seamless. The well-designed and immaculate rooms provided a comfortable retreat. The ambiance throughout all common areas, beautifully lit and pleasantly scented, contributed to a welcoming atmosphere.

The culinary offerings were a highlight of my stay. The breakfast options were diverse, and the dining area's decor added to the overall dining experience. I particularly enjoyed the akki roti and samosas. The staff at the restaurant demonstrated exceptional attentiveness and training. A special acknowledgment goes to the culinary team for their expertise.

The lounge experience was equally delightful, with expertly crafted mocktails standing out. The lounge's extensive collection of mocktail syrups was a pleasant surprise. The food and beverage options at the lounge were noteworthy.

The infinity swimming pool on the terrace boasted a breathtaking view, though it would have been enhanced by the addition of steam and sauna facilities. The panoramic views of Hebbal Lake from the lounge and Nazaara cafe were a definite highlight.

While the hotel's proximity to the airport is convenient, it's worth noting the potential challenges of traffic on the service road during evening hours. Additionally, the absence of proper basement parking led to some inconvenience, with cars accumulating dirt outside.

In summary, Courtyard by Marriott Bengaluru Hebbal offers a superior hospitality experience with its impeccable service, delightful culinary options, and stunning views. Despite minor considerations like traffic and parking, the overall stay was thoroughly enjoyable, making it a highly recommended choice for both family get-togethers and...

Forgettable stay!

Everything from the Booking experience to service to room - was disappointing. Untrained and unmotivated staff - poor tech systems. Food was the only saving grace deserving the 2 stars out of 5.

Our plight started from the time we booked ! A day after booking with vouchers issued, we were informed that there was a tech glitch and the category of rooms booked for us aren't actually available. After settling down the issue - where they downgraded one of the two rooms - without reducing the price - and throwing in unwanted freebies.

Yet when we were checking in - we were again told after issuing key card for a room, that there is a tech glitch and second room key would take 5 minutes. It actually took more than 40 minutes.

After this was issued to us we wanted to go on lunch and we were informed that it was already 2.55 pm and restaurant does not take order after 3 pm - well it wasn't our fault, they wasted 40-45 minutes. They did not even offer or suggest any alternate arrangement.

The room (Junior Suite) was pathetic. It was a very small and cramped up area - no place to move around (in the living area, sleeping area or the rest room) and one door blocking another. All switches were black in colour and very difficult to locate in low light. Several other issues.

Our booking had access to Executive Lounge. Their website said Lounge access is from 6 am to 10 pm - whereas actually it was only from 5.30 to 8.30 or so. The staff at the Lounge wasn't very happy with the supplies there - they were cribbing that they did not have the right ingredients to make Mocktails or Cocktails.

Room service too was bad on both days - several reminders had to be sent to get even something as simple as a fruit platter or a coffee.

The staff had no basic information about their own restaurant timings and nearby places.

The SUV given for Airport drop was in bad shape.

A long list of issues but final verdict is - please avoid...

During my four-day stay at this Marriott property, I booked the Junior Suite for a personal cum business trip. While the hotel itself was well-maintained as expected from any Marriott property, my experience with the staff was quite underwhelming and frankly, it left me feeling annoyed.

Despite my Gold elite status, the staff were unable to provide me with anything better than a measly 10 Mbps internet speed for the entirety of my stay. I was only able to survive because of Jio 5G, which, to be honest, was quite absurd.

In addition, I had breakfast every day at the hotel, and I found the hospitality staff to be quite undertrained. One example that stands out in my mind is how they behaved while guests were walking around with plates to get food from the buffet. The hospitality staff would just stand in front of the food heaters, completely unaware of the guests moving around them. I had to ask them to move so that I could get some food, which was surprising. In any other hotel, the staff would have been aware of where the guests were and what they were looking for, and would have done the necessary to ensure a smooth experience. However, in this case, I had to do this a couple of times, which was quite strange.

To add insult to injury, it was my Wedding Anniversary the next day and I had planned a surprise function outside the hotel. Although that went well, my wife had requested a small surprise inside the room through the reception, which the hotel staff completely missed despite my wife reminding them twice. It was incredibly disappointing to see my wife sad on what was supposed to be a happy occasion.

Overall, while the hotel was well-maintained, the undertrained hospitality staff and their lack of attentiveness left me feeling frustrated and disappointed with my stay. I hope the hotel takes the necessary steps to improve its services and staff training...