Prestige Residency — Hotel in Bengaluru

Worst Hotel Experience – Misleading, Unhygienic & Unsafe

I booked a triple suite for my family well in advance, paid in full, and still had one of the worst hotel experiences ever. • Check-in & Room Condition: Despite pre-booking long before our trip, when we arrived our room wasn’t even ready. We had to wait around 20 minutes after a long journey, and even then it wasn’t cleaned properly. On top of that, it wasn’t even a real triple suite — just a double bed with a single bed awkwardly added. Very misleading, especially since we were charged for a triple suite. • Cleanliness: Bedsheets, curtains, and doormats were stained and looked like they hadn’t been washed in years. The entire room felt dirty and unhygienic. • Bathroom: The bathroom was worse than expected — the flush didn’t work, the water was dirty and smelly, there was no hot water, and the bathroom window was broken, making it unsafe and uncomfortable. • Facilities: None of the facilities listed in the booking were available. There was no TV, no Wi-Fi, no hot flask, and not even safe drinking water. At night, electricity would keep going out, making the stay even more unpleasant. • Food: Breakfast was included in the booking, but there was no food or even drinking water provided in the hotel.

I understand that with the amount we paid, one shouldn’t expect luxury. I have stayed in other hotels with a similar rating and even cheaper rates, but never have I experienced something this bad and unsafe. This place is not only misleading but also fails to meet even the most basic standards of cleanliness and safety.

Do not book this hotel — it was a complete waste of money and a very disappointing experience...

To start with we booked Triple Suite room that stated it had Queen Bed that can accommodate 3 people along with that we booked an extra bed however, for our surprise we got Double cot which can accommodate just 2 members. We had no option and force to share with 3 people.

No Towel's nor Soap provided. Bathroom was too compact but, had basic amenities. The bathroom mat was changed before years I guess which was too dirty.

Other than that in the morning the Hotel had frequent power fluctuation due to which got stuck in lift twice luckily, somehow managed to get out by God's grace.

Drinking water they kept was pathetic to drink seems they just kept the bore water to serve Hot or cold.

If you are tight in Budget and ok to survive with these basic amenities then you may opt else please skip and choose...

I booked 2 separate rooms for 1 night stay from Agoda for me and my friend. Prior to booking we contacted the concerned person of the hotel and they said that the rooms are available. However, when we reached there(at 5 am), they asked us to manage in a single room till morning 8 after which they promised to provide us separate rooms. However later at 8 am they said that all rooms are full and they cannot provide us a separate room. After enquiring we came to know that the rooms are available and they said that they will not provide separate room to a female (my friend), which is there unwritten policy. Therefore we had to vacate the room and no compensation or refund was provided. The place where the hotel is also not safe as mentioned by the auto driver which helped us...