Hotel O Vrindavan — Hotel in Bidhannagar

I’m writing this review a month later because we were traveling at that time. I had booked the hotel using my boyfriend’s phone, and by mistake, I selected only one guest. There was no option to modify the booking afterward, and since the payment was already made, we had no choice but to go there. There was no refund or alternative solution available. We tried contacting customer care, but there was no India-based support, which made the situation even more frustrating. It was literally a harassing experience for us at that moment. Still, we decided to visit the hotel in Vrindavan. Upon arrival, the staff denied our check-in, saying that the booking was only for one guest. We had to pay an additional ₹300 to stay there. Secondly, we had booked a king-size bed room, but they provided a single bed room instead. None of the promised amenities were available. The hotel looked nice in pictures, but the reality was completely opposite. There was no TV connection, no towels, no chairs, no shower nothing at all. It was honestly a terrible experience. We’ve stayed at many good hotels before, but we have never experienced such poor hospitality. The Vrindavan property was by far the worst experience...

If you book in this hotel then do not book it even by mistake because this hotel does a lot of fraud and takes excess charge for every thing, if your bed gets dirty even by mistake then it will be on you They will charge extra and that too forcefully. In this hotel, there is no proper cleaning, no TV, no geyser and even the bedsheets are provided to you in a washed condition.When asked, they make some excuse like it has rained sir, a mistake has been made, I have just changed it, etc. You people should never develop this hotel, this is my opinion and Oyo You please check the hotel coach pilot, if not, then blacklist it. Do not provide such a hotel to any customer, otherwise the customer will never book a hotel from Oyo I have been charged Rs 500 extra for cleaning and that too for doing it for 6 hours and Rs 1500 extra. Please do not...

COMPLETE SCAM !! HORRIBLE EXPERIENCE Never book this hotel. It was my first time in kolkata i was travelling with my family , so i booked a triple room in this hotel collection o vrindavan via oyo, i paid some amount as pre payment in order to confirm my booking through oyo. As i reached the hotel and told the receptionist about my booking, he asked me the amount at which i booked the room and then he said no we don't accept bookings at this amount and we have fixed minimum amount at which we provide check-in, also he refused to deduct the pre payment i made through oyo app. I called oyo helpline several times and they assure me that i will get the check-in but the receptionist was so rude he did not provide us check in, after trying for 2 hours i had to leave the property and search for...