Bloom Hotel - GK2 — Hotel in Delhi

Some rooms are noisy from the traffic. We also lost water for a good part of the day -- no fault of the staff.

It was the attentiveness of the front desk staff, Vahzad and Divyjot, specifically, that made these challenges easy to deal with. They made sure that a) I was able to move to a quieter room; b) that a bucket of water was brought into my room so that I had water to wash with (a perfectly do-able solution!); c) even before I opened the door to the entrance one time, Divyjot had an iron waiting for me (I had asked to use one before I left for the day). Imagine that kind of service!

However, I must say that management was completely invisible, and unresponsive. It does not look good to not respond to a customer's legitimate concerns -- which I could only do via email (I was told that they were unreachable by phone; the desk people tried!). They NEVER responded to my emails.

Leaving the burden on the desk staff is absolutely not good policy, either. You have business degrees, so I'll leave it to you to figure out why. My stay was positive -- and in fact wonderful -- only because of the desk staff and doormen, who made sure I got into the...

On the morning of 5th May 2025 at approximately 7:53 a.m., during a private moment with my partner inside our locked room, a staff member entered without knocking or any prior intimation, using an extra key. This act was not only completely unauthorized but also a gross violation of our privacy and trust. My partner and I were left shocked, humiliated, and mentally disturbed by this intrusion.

We felt violated, unsafe, and exploited, especially in a space where guests expect complete privacy and security.

I demand the following actions from Bloom Hotels:

A formal written apology from hotel management. A detailed explanation of how such a serious breach was allowed to happen. Confirmation of strict disciplinary action taken against the responsible staff. A full refund of my booking charges (INR 3,494). Assurance that proper training and SOP enforcement will be undertaken to prevent such incidents in the future. If I do not receive a satisfactory response within 7 days, I will be compelled to escalate the matter to consumer forums, social media, and relevant legal authorities, including filing a formal complaint for harassment and...

Firstly, the room was comfortable and met my basic needs. However, there were some minor issues such as outdated decor and amenities that could use an upgrade. Nonetheless, it served its purpose for a short stay.

The biggest inconvenience was the lift. It was surprisingly difficult to operate and open, which became quite frustrating, especially when carrying luggage. This is something the management should prioritize fixing as it impacts the overall guest experience.

Another aspect that left me disappointed was the water provision. Given the price charged for rooms, I expected better-quality water or at least a more convenient way to access it. The current setup seemed a bit odd and didn’t align with the level of service one would expect from a hotel of this caliber.

Despite these drawbacks, the staff members were friendly and helpful, which somewhat offset the inconveniences encountered. However, I hope the management takes note of these issues and works towards improving the overall guest experience. With some adjustments, this hotel could offer a more satisfying stay...