The Acacia Morjim Goa — Hotel in Goa

we were locked in India due to quarantine. originally came here for only 2 weeks to bask in the sun in March 2020 in Candolim. but after it announced the termination of domestic flights over India, our first hotel was closed due to a complete lack of tourists. and we could not fly away because international flights were canceled. at the same time, Mody’s recommendations were coming out that private owners should not rent apartments to tourists in order to avoid the spread of the coronovirus, and it doesn’t matter if you have just flown to India, or as we have already been here for 14 days. in general, the situation was stalemate. quite by accident at Booking com I found a Acacia hotel in Morjim that still let book a room, I call there to clarify everything: I said that I’m alone with a child, had been in India for 14 days already, And if I can check. They tell me, you can, I immediately took the first taxi, and I rushed to Acacia. the first impression I got from the reception staff was how polite, respectful, interested they were. all documents were clearly executed, and after 10 minutes I went to my room. the room is the 1st floor of a two-story wooden house with its own balcony. the hotel is small, there are no more than 15 houses, but what an elegant, stylish and very clean territory, infinite pool with an ocean view. also near the pool there are very cozy several tables and the entrance to the restaurant where you can have breakfast, lunch and dinner. unfortunately, in a pandemic, the spa and pool are closed, but this was more than offset by the comfortable living conditions that the hotel provided for me and my baby. each room has a rather spacious bathroom, the shower is separated by a glass partition, and water is only under the shower after you have washed, and not on the entire bathroom floor, which is not uncommon in Goan hotels. Plumbing is new, clean, cleaned regularly and thoroughly. there were no interruptions in hot water even once. we have breakfast included. Despite the full lockdown, I have never experienced in these 1.5 months, and that’s exactly how much I’m already here, due to the lack of the opportunity to fly back to Russia, any interruptions in food. while my acquaintances around goa with bulging eyes went looking for where to buy food for themselves, in Acacia hotel there was always a standard set of products: for breakfast we had porridge, eggs of any kind, pancakes, some Indian dishes, the name of which I just do not, there were always fruits: watermelon, pineapple, and there was always bread and coffee. we went out full. during the day there was also always the opportunity to order hot dishes: vegetable or meat, soups and even pizza. for me, the smooth operation of the hotel is a sign of the quality work of the hotel management. further the staff: the waiters are always very polite and quick to the reaction, the cooks have apparently adapted the dishes to the Russian cuisine, I have never had any problems than to...

Extreamly overrated place. We booked this place seeing reviews on Booking.com but it was a disappointment. The place looks bigger than it actually is in the photos etc.the outside looks very clean, but basic amenities also were not great. The entrance actually gives you a scare the first time you go as it is located in a small lane surrounded by residential houses. Though once inside, it looks much better and there is enough parking space. The reception had only 1 person who looked like a trainee. He did a decent job though. Natasha at the reception is the only sensible, trained person we met there. Our room and bathroom was ok… The towels looked shabby and old with the seams wearing out. The bathroom had no exhaust.. but a window which opened onto the backside of the hotel and we weren’t sure if we could leave it open because of people around as we were on the ground floor. There were reusable shower gel and shampoo wall mounted bottles in the bathroom with and a soap bar for the washbasin. It didn’t look like they cleaned the pot everyday of our stay too. The pool has a lovely view but has a lot of dirt. Though they try keeping it clean… it is not very clean. Same with the jacuzzi. But the view is awesome. Breakfast was highly okay and quality of omelette varied based on the chef! They had Indian and continental variety of breakfast on diff days - poha, upma, paratha, puri bhaji etc. and cereals, oats, eggs, fruits etc was there everyday. The inroom dining food was again okay and didn’t have any salt. We had booked an appointment at the spa but didn’t get the massage because the lady there allowed a walk in before our appointment and couldn’t take us in, which we thought was ridiculous behavior since we had booked 2 days ago. We also heard from other guests that the massage wasn’t great anyways. Also, from another conversation with the other guests, we understood that there were ants in their room and someone else who had stayed at the same location in 2019 mentioned that the place used to have amazing service which is why they came back but it had deteriorated completely. Location wise - The restaurants around the place are pretty good and you can always drive/walk down to the beach etc. so that’s good. It’s 15-20 min walk to the beach. I don’t think I would go back here to stay simply because of the service and the quality of the hotel currently. The place is great if it had been...

I booked a stay for my anniversary weekend having heard good reviews from my family members. Stayed there for 4 nights. My overall experience was extremely disappointing. Had to change the room on first night due to noise in the AC. Second morning after complaining, someone went in our room and checked the AC without our knowledge while we were at breakfast. Second night, at 1am we got a call from resturant asking us if they could settle the remaining balance of the meal (which we had not even ordered) the next day. The restaurant called wrong room number, which was ours, and was trying to settle the bill at 1am Lastly, cherry on the cake was my parents sent us a cake for the anniversary and asked the team to send it to our room at 12am as a surprise. After confirming atleast 10 times and clearly communicating the name of the guests and the occasion, the receptionist who received the cake was still not given to us. After we came back from the trip today, is when I got to know that there was a cake which had been sent for us, which we never received. The hotel manager, Rajat was incompetent in managing his team. The receptionist was Maya and the restaurant staff was Sai. Overall poor management and extremely had hospitality. After speaking with Rajat, the manager, he told me he would provide me a solution tomorrow when he gets back to work. He said he would refund my the money for the cake, which i have not received, but expected me to not write a bad review on Google. Extremely sad to see, a decent 4 star unable to provide basic courtesy to their customers. They don't acknowledge the severity of the customer's dissatisfaction and clearly their own leaves are more important. My anniversary was completely ruined thanks to this hospitality. The cake which my parents sent could have made for a wonderful surprise but the team not only failed to deliver it till my room, let it rot in the fridge for 5 days and finally not compensate me for it. Never ever will I book this place and not recommend it to anyone as well. Special mention to Rajat for his inability to understand the gravity of the situation and for whom his own leave was more important than provide the customer with a solution. NOT RECOMMENDED TO STAY HERE!. . Update on January 8th, 2024- have received refund for the...