Hyatt Regency Gurugram — Hotel in Gurugram District

will like to share a fabulous experience that i had at the Hyatt regency

as i checked in just for a night for a special occasion and it turned out to be great due to the following people

firstly Abhay kumar the sales manager

a well groomed, educated, hospitable through professional

he made all the arrangements and reservations as per my request and need. he also took personal interest to see that we were comfortable and every ned of ours was taken care of. He deserves appreciation and recognition as he's won me over as a permanent client for the hotel

secondly Rashmi bisht guest relation executive in front office

very pleasant, promising and committed hospitality professional she took personal care so see that all the requests were taken care of . Also appreciate she following it up with us to see that we got delivered with what was promised she deserves and applause, recognition and appreciation as she true made the relationship with me as guest as her designation suggests

Karan Assistant manger coffee shop great courteous mature and pleasant personality as is needed to manage the restaurants where its always chaos . whereas he was calm composed and could see him taking ownership of the whole situation as leader and made sure that every guests needs and requirement were fulfilled

Rahul bharadwaj Associate very young hospitality professional just beginning his career was very happy and refreshing demeanor as he served us. which makes the eating a joyful experience i wish him all the best for his professional journey. he's doing a great job.

lastly

Shahjahan & Numan both are the housekeepers for the residents and i recognize they have a tuff job for fulfilling all the needs of the guest in the room and keep it neat clean and hygienic and they are doing a-great job

i feel that its the people at any organization that make all the difference and these all people mentioned above made that ams made the stay special. which in return will make a avid traveller like me to patronize the hotel. so they are the real lifeline and true testimonials for the hotel. So do appreciate ams recognize and award these professionals so that they keep the great work on and get the institution respect...

I wanted to take a moment to provide some feedback on my recent experience hosting my brother's engagement party at your hotel. While we appreciate the efforts of your team to make the event a success, there were some areas where we felt that the service could have been improved. However, I would like to acknowledge that Mr. Ashish and Mr. Sidharth handled everything very nicely, and we appreciate their help and support throughout the event.

Specifically, we experienced the following issues:

Lack of coordination between teams:

Miscommunication between the team handling the chaat stall and the fire manager, causing delay. Specific requests regarding snack presentation were not accommodated. We were not informed about the change of chef who handled our food tasting, causing confusion. Linen quality issues: The linen used for the event was torn, and we had to request multiple times for it to be replaced.

Snack presentation:

On rotation snacks were served on tissue instead of plates, which we found to be unappealing. Most of the time, the snacks buffet didn't have any snacks in it. Plate quality: Melamine plates were used alongside Bone China, causing confusion amongst guests.

Fruits for ice cream toppings: We asked for finely chopped fruit to be served as toppings for ice creams, but instead, large cut pieces of fruits were placed.

On the positive side, the quality of the mocktails was beyond our expectations, and our guests enjoyed them immensely. However, we were disappointed to note that there were no coffee and tea counters placed during the event, which was inconvenient for our guests who wished to have a hot beverage after their meal.

While we enjoyed the quality of the food that was served during the event and appreciated the variety of options that were available, we hope that the above feedback will be helpful in improving your services for...

Hyatt Regency Gurgaon: A Blend of Luxury and Convenience

Nestled in the corporate hub of India off the Delhi-Jaipur National Highway, Hyatt Regency Gurgaon stands as a testament to modern luxury and comfort. With its strategic location, it offers easy access from the southern periphery road and Dwarka express highway, making it an ideal stop for business travelers and tourists alike.

Accommodation and Amenities The hotel boasts one of the largest convention spaces in the region, capable of hosting up to 3000 people, which speaks volumes about its readiness to cater to large events and business conferences. The rooms are a blend of elegance and functionality, featuring allergy-free environments, air conditioning, minibars, and flat-screen TVs, ensuring a comfortable stay for all guests.

Dining Experience The dining options at Hyatt Regency Gurgaon are diverse, with restaurants like Kitchen District offering a range of cuisines that tantalize the taste buds. The breakfast spread is particularly noteworthy, with its excellent variety and quality.

Leisure and Activities For those seeking relaxation, the Shvasa Spa provides an array of beauty and wellness treatments. The fitness center is open 24 hours and is equipped with weights, cardio equipment, and personal trainers. Outdoor activities include cooking and bartending classes, yoga, and Zumba, ensuring that there’s never a dull moment.

Service Quality The staff at Hyatt Regency Gurgaon receives high praise for their warmth and attentiveness. From check-in to checkout, the service is consistently caring, adding a personal touch to the stay.

Final Thoughts While its location might be a bit removed from the heart of Gurgaon’s business district, the hotel’s luxurious style, comprehensive amenities, and exceptional service make it a standout choice for both business and...