The Leela Hyderabad — Hotel in Hyderabad

A Truly Unforgettable Stay – The Epitome of Hospitality at The Leela, Banjara Hills

I had the pleasure of staying at The Leela, Banjara Hills in Hyderabad at the end of March through the beginning of April 2025, and I can confidently say it was one of the finest hospitality experiences I’ve ever had.

From the very moment you arrive, the hotel ensures a seamless and luxurious experience. At the security checkpoint itself, you’re greeted with a warm welcome and guided with utmost care. As we pulled up to the entrance, the staff opened the car door with genuine smiles, respectfully took our luggage, and quickly facilitated the security process. The attention to detail starts right there.

As soon as you step inside, you’re enveloped in a serene and elegant atmosphere. The scent, the ambiance, and most importantly, the people – everything speaks of refined comfort and genuine warmth. The front desk staff, especially Neha and Binayak, were exceptionally gracious and efficient, helping us with check-in in the most professional and courteous manner.

The hotel assigns a personal butler to each guest, and ours, Arjit, was phenomenal. All we had to do was send a simple text, and she would take care of everything – whether it was a special request, room service, or even arranging amenities. Her attentiveness and grace truly elevated our experience.

Each morning, the breakfast area welcomed us with a vibrant and delicious spread – from fresh juices, teas, and coffees to a wide variety of gourmet dishes. Staff members Eva, Kabi, Subujoy, and Nikki were consistently kind, attentive, and went above and beyond to ensure we were well taken care of. If I ever mentioned not feeling well, they would offer to pack snacks or have meals sent directly to the room – their care was heartfelt and genuine.

One of the most unique offerings of this hotel is its wellness and fitness services. Every morning, I worked out with Pradeep, the in-house personal trainer, who was incredibly knowledgeable and patient. He took the time to walk me through every movement, ensuring I got the most from each session. Following the workout, I received physical therapy that helped immensely with deep tissue and strength recovery. Reeya, the wellness receptionist, assisted with steam and sauna arrangements and was always friendly and accommodating.

On my last day, I treated myself to the spa and salon services – hair color, haircut, pedicure, and manicure – and was blown away by the results. The entire spa team was professional, meticulous, and truly talented. They took their time and made sure I left feeling refreshed and pampered.

Another highlight was the laundry and dry cleaning service. Every day, the housekeeping team would collect and return our clothes, neatly cleaned and pressed, with perfect consistency and care.

On the day of departure, we were touched to find a handwritten note from the butler team along with some lovely snacks – a thoughtful gesture that made us feel truly appreciated. As if that wasn’t enough, they arranged a private car to the airport and took care of our luggage. The driver was professional, courteous, and the entire departure process was as smooth as our arrival.

To say that we were pampered would be an understatement. The team at The Leela, Banjara Hills is in a league of its own. Every staff member – from the front desk to the breakfast crew, wellness experts, spa team, laundry service, and the butlers – delivered service with heart and excellence.

Rating: 10/10 – I highly recommend this hotel to anyone visiting Hyderabad. Whether you’re here for business, leisure, or wellness, The Leela will exceed your expectations. It is more than just a hotel – it is a true experience in hospitality and grace.

Thank you for making our stay...

I stayed at Leela Hotel, Hyderabad from 22nd to 29th June 2025 with my family. The stay which initially started off as a wonderful experience ended up with something which I would have to regret staying at Luxurious 5 star properties like The Leela. ||||I have been visiting the Hi-Tea daily evening during my stay, however the evening of 27th June completely shattered my life's principles, sentiments & beliefs. On 27th June, I took the standard vegetarian options of which one of them was 'Tofu' and the name tag also had a demarcation of 'Vegetarian' marked with 'Green'. After consuming, it felt a bit odd, however thought it's how Tofu is prepared at The Leela. I casually crosschecked with the Lounge manager & was shocked to hear that it was 'Chicken' served to me instead of 'Tofu'. How did this happen? Is your staff not aware how to differentiate between Veg & Non-veg? Don't they know that as per Law, Non-vegetarian options are not marked in Green? It was a BLUNDER committed by the prestigious chain of 5 star hotels like The Leela.||||These kind of mistakes could have happened in countries like Thailand or China, not India. Never in my life, it happened with me during my stays at all leading 5-star hotel chains (even in countries where Non-veg is consumed more than vegetarian food). How can a 5 star commit this blunder that too in my home country - India? Had this been a case of serving burnt, undercooked, bland food or delay in serving food, all this could have still been reversed. What I experienced during my recent stay is irreversible damage (unacceptable). Individual's beliefs, values & sentiments are much higher than service & comfort which they hotel offered at my stay.||||Post reporting this incident, I did received an apology from the HeadChef - Unnikrishnan, F&B Manager - Manish Tiwari and Front office manager - Karishma. Do you think apologies from even the owner of the Leela group would reverse what happened & what I have to undergo on a daily basis? I have travelled extensively across India & abroad & stayed at many 5 star properties, however what I experienced is a crime. I was not the only one who was served Non-veg in the name of Tofu, there were guests dining at 5 more tables at the same time. They might not have had issues consuming it accidently, however I feel deeply shattered after this incident since I have certain beliefs & values in life. After this, I couldn't even speak properly to the hotel staff & was shivering with what I had to undergo. My wife asked me to relax & took me to our hotel room as I was not able to speak to the hotel staff beyond a point. ||||As a vegetarian, I would have to live with this guilt for the rest of my life now. Thanks to the carelessness & the sin committed by the F&B team at The Leela Hotel, Hyderabad. I still don't know how would I cope up with...

I stayed at Leela Hotel, Hyderabad from 22nd to 29th June 2025 with my family. The stay which initially started off as a wonderful experience ended up with something which I would have to regret staying at Luxurious 5 star properties like 'The Leela'.

I have been visiting the Hi-Tea daily evening during my stay, however the evening of 27th June completely shattered my life's principles, sentiments & beliefs. On 27th June, I took the standard vegetarian options of which one of them was 'Tofu' and the name tag also had a demarcation of 'Vegetarian' marked with 'Green'. After consuming, it felt a bit odd, however thought it's how Tofu is prepared at The Leela. I casually crosschecked with the Lounge manager & was shocked to hear that it was 'Chicken' served to me instead of 'Tofu'. How did this happen? Is your staff not aware how to differentiate between Veg & Non-veg? Don't they know that as per Law, Non-vegetarian options are not marked in Green? It was a BLUNDER committed by the prestigious chain of 5 star hotels like The Leela.

These kind of mistakes could have happened in countries like Thailand or China, not India. Never in my life, it happened with me during my stay at any leading 5-star hotel chains (even in countries where Non-veg is consumed more than vegetarian food). How can a 5 star commit this blunder that too in my home country - India? Had this been a case of serving burnt, undercooked, bland food or delay in serving food, all this could have still been reversed. What I experienced during my recent stay is irreversible damage (unacceptable). Individual's beliefs, values & sentiments are much higher than service & comfort which the hotel offered at my stay.

Post reporting this incident, I did received an apology from the HeadChef - Unnikrishnan, F&B Manager - Manish Tiwari and Front office manager - Karishma. Do you think apologies from even the owner of the Leela group would reverse what happened & what I have to undergo on a daily basis? I have travelled extensively across India & abroad & stayed at many 5 star properties, however what I experienced is a crime. I was not the only one who was served Non-veg in the name of Tofu, there were guests dining at 5 more tables at the same time. They might not have had issues consuming it accidently, however I feel deeply shattered after this incident since I have certain beliefs & values in life. After this, I couldn't even speak properly to the hotel staff & was shivering with what I had to undergo. My wife asked me to relax & took me to our hotel room as I was not able to speak to the hotel staff beyond a point.

As a vegetarian, I would have to live with this guilt for the rest of my life now. Thanks to the carelessness & the sin committed by the F&B team at The Leela Hotel, Hyderabad. I still don't know how would I cope up with...