Radisson Blu Plaza Hotel Hyderabad Banjara Hills — Hotel in Hyderabad

I did not expect such subpar service from a 5-star hotel—truly disappointing.

Pros: Valet Parking: Convenient and efficient. Smooth Check-In: The process was seamless. Good Rooms: The room quality met expectations. Cons: Lack of Extra Bed: Despite the hotel being fully booked, no extra bed was available. They couldn’t even provide a quilt or blanket. I understood the situation and requested these for the next two nights but faced delays. Insufficient Bedding: They eventually gave us two bedsheets instead of a quilt, but only after repeated reminders. Poor Responsiveness: Calls to the staff were often delayed, and sometimes they didn’t respond at all. Breakfast Queues: Long waiting times to get a table for breakfast were frustrating. Staff Etiquette: Some staff members lacked professionalism. For instance, while waiting for a table to be cleaned, another guest took our spot. When I informed the staff, they appeared indifferent, with one even dismissively saying, “Milega table milega app ko” (You will get a table), as if I was asking for free food. Though he apologized later, the damage was already done. Housekeeping Issues: Room cleaning was unacceptable. Dust, food remnants, and waste paper were left behind after cleaning. Cushions were placed haphazardly, extra beds were not properly dressed, and bathroom toiletries were randomly arranged. It felt like housekeeping was doing the bare minimum. Average Food Quality: While we didn’t have much main course, the breakfast was particularly disappointing. The taste of the same item varied daily, which was inconsistent and unsatisfactory—except for the fruits, which remained consistent. Inconsistent Shoe Arrangements: On the first day, they arranged our shoes neatly, but for the remaining three days, they didn’t bother to do so. Finally, at checkout, I shared my concerns with the receptionist, whose indifferent reaction made it clear that such issues were commonplace. He didn’t apologize or show any concern, which was disheartening.

Stay Period: 26th Dec to 29th Dec

I would not recommend this hotel to my well-wishers, as the service was far from the standards expected at a 5-star...

I am writing to express my deep dissatisfaction with the service provided during our recent event at Radisson Blu Banjara Hills on 3rd July 2024. Unfortunately, the experience we had fell far below the standards we expected and severely impacted our event.||||Firstly, the venue setup was not as per our clear and detailed request. We explicitly stated the need for two separate venues, yet only one was prepared. Additionally, we requested tables with four chairs each, but the setup was for eight people per table. Such oversights are unacceptable and disruptive.||||When we approached the sales representative to address these issues, the response was shockingly unprofessional. Rather than offering immediate solutions, he demanded proof of our requests from email and WhatsApp conversations in a confrontational manner. After we provided the evidence, his behavior only worsened as he defensively tried to justify the mistakes.||||This experience has been incredibly disappointing and is not reflective of the high standards typically associated with the Radisson brand. I strongly urge the management to address the training and conduct of your staff to prevent such incidents in the future. One employee's actions can significantly tarnish the reputation of your esteemed establishment.||||Despite this, I would like to extend my gratitude to Mr. Joel, who displayed exemplary service in attempting to rectify the situation. His professionalism and dedication were the only redeeming aspects of an otherwise negative experience.||||I hope this feedback is taken seriously and leads to improvements in your service standards. I look forward to a prompt response regarding the steps you will take to ensure such issues do not...

My recent experience at Radisson Blu left me shocked and deeply disappointed. As a guest, I was stopped at the valet area for carrying a single water bottle — something I had picked up unknowingly from the banquet hall. There was no disclaimer, signage, or prior communication anywhere in the premises stating that bottles were not to be taken outside.

What makes this even worse is the way the staff handled it.

Despite me politely requesting to take the bottle—explaining that I lived far and would feel thirsty—the staff (either the valet or a manager) took an aggressive and hostile approach. The individual physically blocked my car door, refusing to let me close it, making me feel bullied, cornered, and threatened. As a woman, this kind of overpowering behavior by hotel staff felt not only inappropriate but intimidating and completely unacceptable.

I want to ask: is the hotel's policy more important than a guest’s comfort, dignity, and safety? Could this situation not have been handled with basic courtesy or understanding, especially since I was the only one carrying a bottle and was clearly unaware of the rule?

I walked all the way from the banquet to the valet area without being stopped even once — yet I was publicly embarrassed and confronted just as I was leaving. This is not hospitality. This is harassment over something as insignificant as a water bottle.

For a brand like Radisson Blu, such behavior reflects poor training, a lack of emotional intelligence, and complete disregard for guest experience. I strongly urge senior management to review this incident, because it has left me with no desire to return or recommend this hotel to...