Hotel Arya Niwas — Hotel in Jaipur Municipal Corporation

Insolent, insulting, brute Manager. Stayed there from the 20-22 September 2023. I had seen online that there were various categories of rooms, some which had balconies, some with bathtubs etc and to avoid confusions and assumptions, I called the property to ask if they had rooms which had both, a balcony and a bathtub. I called on the night prior to making the booking and prior to arrival, to confirm  that the sort of room I was looking for, existed and that there was availability. After receiving a verbal confirmation regarding the same, I went ahead and booked the property. On arrival I was being shown either a room that had a bathtub or a room with a balcony and not one with both, as I had been told and on the basis of which  I had booked this property. After trying to make the receptionist understand what had been discussed with his fellow colleague the previous night and my disappointment,  the manager was called. The manager appeared and unapologetically said  that what I was saying about there being rooms that had a bathtub and balcony was wrong and that, that was "impossible". He implied that a room that had both, was not a part of  their establishment by repeating over and over that what I was saying was "impossible". To his bad luck, the receptionist on duty had already confirmed that they infact did have just one room which had both, but, it had already been booked. The manager refused to accept any fault or take responsibility, all along maintaining a cynical and aggressive tone. On being questioned about  " how the receptionist did not know that the room I had inquired about, prior to making the booking was already booked" , he smugly responded,  "how was he (the receptionist) to know when you were arriving". To which I responded, "you mean, besides the fact that I called yesterday, prior to booking this hotel, and asked about the room and the availability today?". What followed next was something unacceptable given the circumstance and  especially unacceptable in the hospitality industry. The manager arrogantly retorted " there's no need for sarcasm". This agitated me as I was being provoked by adding insult to injury and crossing a line. In the same arrogant tone he went on to say , " there's no need to raise your voice", like a father to a child.  I do not understand how this hotel even functions with such an inefficient and ill-mannered person managing the hotel. I was appalled. Unfortunately, I was there for work and had a very tight schedule or else I would have left and gone to a place that actually valued it's guests. I would like to add that at no point in this entire situation was there an apology or even a seemingly disguised sense of...

Our check in was smooth, the guards that greeted us were friendly, along with the female maids.

The living part of our room was pretty with vintage decor and good welcome pack of what the hotel offers, that said not all TV channels listed on the menu worked on the TV.

The handbook is a good touch, they offer yoga classes, massages, day trips and others. They have clearly put a lot of effort in trying to create a good information pack, I wonder if it needs updating I.e tv channels.

The bathroom was unpleasant, there was a strong smell of urine. Due to our close proximity to the kitchen it smelt very strongly of spice and a mixture of those smells. The bathroom tap was very weak and didn’t let out much water. The shower often blocked up as you can see in the photos which added to a bad smell.

The bed and pillows and bedding were clean and comfortable.

The restaurant was very basic, the portion sizes were very small and lacked in any real taste. The male staff member sitting behind the till was not friendly, he communicated in grunts rather than conversing in any language English or other. The restaurant service was slow and they got our order wrong more than once.

We liked the drink stations to fill up your water and the little front garden, along with evening entertainment in the library of people singing and playing chess which was nice.

Upon request we asked for an iron & the ironing board. We were given the iron and not the board. We had to call again and it was difficult to explain over the phone. The staff member who delivered it was unfriendly and didn’t even talk just looking blankly at us.

Another night we ordered food to our room, it states in the handbook, please don’t tip individual staff members, to this the male staff member was saying ‘tip’ pointing at himself I explained we will put a tip in the box.

To this, upon check out, we were quoted over 800+ RS bill. We had already paid that room bill and our restaurant bill as we went along. The receptionist called and conversed in Hindi, then just said ‘okay’.

We did have our washing done there, to which it was an efficient service at around 316 RS.

We struggled to order an Uber on our check out to which the hotel got us a Tuktuk for 100RS.

The did let us have a late check out free of charge at 2PM as our train was in the evening.

Would I stay here again, yes but it wouldn’t be my go to choice if visiting...

A Peaceful Oasis in Jaipur - Perfect for Families My family and I recently enjoyed an excellent stay at arya nivas in Jaipur, and I wholeheartedly recommend it, especially for families. From the moment we arrived, we were impressed with the hotel's warm and welcoming atmosphere. Our room was clean, comfortable, and perfectly adequate for our family of four (two adults and two children). The complimentary Wi-Fi was fast and reliable, and the in-room amenities, including toiletries and a coffee maker, were a nice touch. While the view from our window wasn't spectacular, we truly enjoyed the lovely porch/sitting area just outside our room – a perfect spot for relaxing. The hotel was also very quiet, ensuring a restful night's sleep. The staff were incredibly friendly and helpful, and the room service was prompt and efficient. The breakfast buffet offered a delightful spread, and we appreciated the pleasant ambiance of the restaurant area. While the hotel doesn't have a pool or a gym (although yoga sessions are available for an extra fee), it compensated with its convenient location. Situated about 4 kilometers from Jaipur Railway Station, it provides easy access to the city's main attractions. We were able to reach most of them within a 20-30 minute car ride. The hotel offered excellent value for money, and the overall cleanliness was impeccable. We noticed a significant number of foreign tourists, which speaks to the hotel's appeal. A highlight of our stay was the daily one-hour entertainment program, which added a cultural touch to our evenings. One of the most charming aspects of the hotel was the beautiful Rajasthani artwork displayed on the walls and ceilings. The intricate paintings truly captured the essence of the region's artistic heritage. Overall, arya nivas provided a peaceful and comfortable stay, making it an ideal choice for families visiting Jaipur. We would...