Nataraj Sarovar Portico-Jhansi — Hotel in Jhansi

Extremely Profit Centric| Not so Customer Oriented | Extremely poor food quality | Inadequate Portion Size |

I am writting this after staying at this hotel for approximately 7 months straight as my client firm GAIL INDIA pays for it due to its proximity to my project site.

So this is primarily for people who are planning to stay for more than a 2-3 days. After a few days there was severe cost cutting which I could see in their food quality.

Many a times I have seen hair and dead insects in my lunch and dinner. At times, they have fed us dal and vegetables with mostly thin watery curry.

During the peak wedding season when they recieved huge number of room bookings, the General Manager of this hotel had the audacity of asking me to shift to a room under construction or to some third grade hotel. I have spent some nights in a room under construction with heavy fumes and dust.

Coming to the variety of food offered, if you are coming for a day it’s fine but if you plan to stay longer please avoid this hotel. They have strictly denied me Non vegetarian food citing non availability of ingredients many a times ( but they kept on delivering it on Zomato, that’s how I got to know they were lying).

And if that was not all, they started reducing the number of towels and basic toiletries.

They can go to literally any extent for their cost saving

The hotel runs on minimal staff, many a times you wont be attended and you will be left hanging. If you plan to stay long you will be taken for granted for sure, you will be the last person to be served and attended to, everything will get delayed.

I’d rather suggest you go to any other good hotel in Jhansi but not this. It’s a sheer...

I booked this property for 3 nights and I regret it! Upon arriving I requested the front desk to break a 100 rupee note to pay the taxi guy. Rather then finding me change they gave me my money back and said we don't have change. I had To tell the front desk person to check with her colleagues. Her face had the expression of don't bother me. Finally she manged to get change. Rather than asking the security person to pay the driver she proceeded to hand me the money.

I was given room 203 directly above their events room. Not even informed that I may experience loud music. I have been traveling for 15 days and had told the check-in person I wanted a high floor and quiet room. Hotel was only approximately 60% occupied this I learned later from their manager later. The GM was out of the hotel. Second in charge named Alok could not even properly communicate. I was left dealing with Amit and Shivam. Not exactly management worthy qualifications. The many issues I raised I was only provided apologies. Not even actions in some cases to remedy the issues.

Dinning area staff, two particular staff members were so bad. I brought the issue to Amit and Alok. Not even the decency to pull up the staff for inappropriate behavior. No apology given!

So this hotel benefits from local business but as for a traveler visiting Jhansi I would not stay here again. Unfortunately there are many decent options. This poor attitude stems from top management to bottom employees. This sort of old style chalte, chalte management...

My Google Review # 000252.

This property seems to be acquired one, but, the interiors and service are uniquely of Sarovar. Let us get to the details quickly… The rooms are spacious. We booked 2 rooms for the entire family and both were big, clean, neatly done up and had proper desk for all of us to work on… The beds and bath amenities were super comfortable and we could properly rest after a long 8-hour drive on the highway.

The buffet – dinner and breakfast - was also presumptuous with a good variety. But the excessive cooling was spoiling the mood. The cuisine was getting colder by every minute. Seems they forgot to put up the burning coal beneath these utensils. We ordered for fresh rotis and it took the staff ages to get it to us. By the time, the rotis were served, the accompaniments – dals, sabji etc – turned colder. My free advice – avoid the buffet dinner.

The service was good or should I say typical Sarovar-like. Have been staying in their numerous outlets and their service is good.

Tariff is a run-down and suits the setup of this property with a city category of Jhansi. Worth a stay. Worth a visit. And yes, the view from the rooms is not very exciting. So, better draw the curtains and enjoy the space.

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