Qwhite Crescent Luxury Hotel — Hotel in Kerala

A disappointing experience at Dimora Q White Luxury Hotel, citing numerous issues with accommodation, management, and services. Poor Accommodation and Management Issues: The review mentions problems with the accommodation, such as non-operable winding curtains on the first day. The hotel staff couldn't fix it, and the management decided to move the guests to a premium room but increased the tariff by 500 rupees per night. The management was unresponsive, and the main manager was never available. Unsatisfactory Services and Facilities: Services were inadequate, including ignored requests for water, incorrect guidance for bookings, and unclean rooms. The management provided a single crate of 500ml water bottles and asked the guests to request more when the supply ran out. The restaurant had a rigid menu and lacked variety in the buffet breakfast. The dishes were not replenished on time, and there was no bread available at breakfast on one occasion. The waiters were disorganized during busy times. Additional Charges and Poor Customer Service: On the last day, the room was not cleaned on time, and water was not provided. The management demanded extra payment for water and a broken mug without providing a receipt. The timing of this payment request showed a lack of etiquette in their customer service. Overall Experience: The review highlights that the staff tried their best to accommodate random requests but lacked overall training. The reviewer suggests that serious issues need to be addressed by senior management to prevent the hotel from losing its star rating. I hope this provides a clearer picture of the issues mentioned in the document. If you need more details or have any other questions, feel...

The hotel is clean and located in a nice locality, with adequate facilities and decent breakfast options. For the rate I was charged, it offers good value for money. However, my stay wasn’t all smooth and pleasant!

My room wasn’t ready even after the official check-in time. My flight was delayed and I reached the hotel at 2:30 PM, only to be told that the rooms were still being cleaned and I should come back later. Yet, they had the audacity to call me at 11 in the morning to ask if I was checking out!

The TV remote and set-top box weren’t working. I called the reception to send someone, but the person who answered the phone was uninterested, didn’t bother to understand the issue, and simply blamed it on poor signal. I had to call them a second and third time within an hour, but no one came to check, and my complaint was completely ignored.

If you’re a light sleeper, be prepared to be woken up by loud spa music played in the corridors early in the morning. And if that doesn’t wake you, the poorly soundproofed rooms combined with loud banging and chatter from the housekeeping team surely will.

I was resting in the evening after my trip when I received a promotional call from the spa team offering massage appointments! Seriously? Why do they call guest rooms to promote their services? The big billboard and the ads in the rooms are more than enough to inform guests that the...

Very clean, new hotel with great amenities and best location in the heart of the city. All staff members , Abhilash, jaseena from front desk, Amarnath, Shabin, Sachin at the restaurant to name a few, were wonderful. Best service I have received in a 4 star hotel in kochi so far. I stayed twice in the last month for a total of 6 days. they were very accommodative with my early check in and late check out requests. Special mention to the pleasant attitude of the staff, eager to help the clients with smiling faces.

The “spice ship restaurant” operating as a part of the restaurant is a cherry on top of the cake. The price, quality and quantity of the food in a clean and beautiful ambience cannot be matched, the food here alone is worth staying in the hotel. Hats off to chef Salim. Breakfast with decent options was delicious. Veg Meals, hot and sour soup, mixed noodles, chilli chicken , beef coconut fry were a few dishes we tried and wish we had more time to order them again.

A request to the owner, you got the best team, treat them royale, because they treat your...