Hotel O Aafreen International Guest House — Hotel in Kolkata

It was total waste expirence staying there , intercom not working , no staff in hotel for proper time to time room service, hotel staff very aggressive, and also like to share a incident as at the time of checkout they dont gave the id back , i reached the howrah station and called about my id they told ‘’oh we forget you come n take ‘’ i was having train after a huge debate they told that we sending a guy you give him 200 rs We indians tell “Atithi Devo Bhava” But it doesnt applicable on this hotel They just want to make money no quality service n humanity I do request hotel ministry to look into this matter I do request make my trip , justdial, goibibo , and all third party services please kindly dont promote such hotel with them your goodwill is also on stake I hotel when you ask bisleri bottle they provide kindely bottle @ 40₹ and that also a copy one they want to earn money with life of customer in this covid situation they must aviod this practice no mask protocol no sanitizing protocol In today’s life hotel industry are affected most but these type of hotels do not want to follow the protocol...

very unexpected worst experienced by reception staff,

i am shivam pandey and writing this after stayed one night here in room no 301.

My check-out experience at the hotel was extremely disappointing. The reception staff were unprofessional and unhelpful at a time when efficiency is most expected. Instead of handling the process smoothly, they caused unnecessary delays and confusion with billing. he was charging extra for dropping at the room stayed 5 minutes.

The staff showed little courtesy, and their rude tone made the situation even worse. Rather than assisting with clarity, they appeared indifferent and dismissive toward my concerns. This kind of behavior is unacceptable, especially at the reception desk, which represents the hotel’s service quality.

A guest’s last interaction during check-out often shapes the final impression of a stay, and unfortunately, mine was ruined by poor behaviour. I sincerely urge the management and owner to improve staff training in professionalism, communication, and...

One of the best and cleanest hotel in the intersection of Zakariya Street and Rabindra Sarani. Its one of the very new hotel owned by Aafreen Hotels. The place is not very far way from the Netaji Subhash Chandra Bose International Airport, also very near to Mahatma Gandhi Metro Staion, one can walk to the metro station and go straight to new market through the metro. Also Kolkata Rail Station (Chitpur Rail station) is not very far away. Theres a famous street market of Zakariya Street that is adjacent to the hotel. The interior of the hotel is a premium three star hotels interior. The staffs are also welcoming and helpfull. There was a small restaurant inside the hotel that offered free breakfast but now it is under renovation. The rate in the peek season is a bit high and visitors are advised to book early in advance for accommodation. The rate is ok in the off season. One can get the taxi or rent a car service of and to the airport or rail station...