Hotel O Golden Moments — Hotel in Siliguri

This is a cheat property with the rudest of managers. Let me get things straight... If you book this hotel through the App after having been impressed with the pics of their rooms on the website, then you are in for a shock! The pic which you see on the site is only to draw helpless unaware tourists into their trap.

We had booked two rooms through Oyo as we were two couples traveling back to Bangalore. We checked into the hotel at 6 50... But we should have known that we were about to be duped. At the time of check in, we didn't see the rooms. We only requested to be given a good room as shown in the site. The guy at the reception didn't say anything.. He nodded and bluntly told that whichever room shows up on the tab, is the room we get. We asked if all the rooms were the same and resembled the one on the site. He didn't respond. We were given rooms on the third floor 406 and 407 and boy were we in for a rude surprise. The rooms were small with NO WINDOWS ,no Oyo toiletries, dirty bins and dirty damp walls.

When we went down to the reception to complain about the mismatch, they said they haven't put up any pictures which showed a different room. We proved them wrong by showing the pic on site. The manager said that " Aisa ek hi room hai aur wo book ho gaya!" We asked him then why aren't the pics of your other rooms put up on the site?? He got angry and told us to get lost if they dont want to stay. So shameless was he.... So rude... He didn't even offer to show us any other rooms where we could have stayed. Basically, if you book through the App, then these are the kind of rooms you get!!

At 8 15 pm we lost our cool and left from the hotel. I was so enraged by the behaviour of the property manager that its a miracle we didn't get into a fist fight! He said "aapka family hai ya nahi hai, mujhe MATLAB nahi... Rehne hai to raho USS room mein varna bhaad mein jao!!"

Worst still, is the kind of help you get from Oyo customer support. One agent said that I was lying about the description of the property and had to stay there itself. He believed the property manager rather than me. Thankfully sense prevailed amongst the other Oyo support team and they tried their best to help me out by offering me other rooms in other hotels. But I refused... I found an even better hotel at the same price close by and shifted there with our families.

Still awaiting the refund though..

My sincere suggestion to unaware travelers is to AVOID THIS PROPERTY! DO NOT BOOK THIS HOTEL... THERE ARE A LOTTTT BETTER HOTELS IN THE VICINITY OF HONG...

This is a thief of a hotel with the most shameless property manager. It is a misery that such a property is listed with Oyo, MMT and Goibibo. ||||First of all, let me clarify that although Oyo claims the property to be 100% controlled by Oyo,I assure you that Oyo is lying about it. Next, the pictures that you see on the site of Oyo isn't the room you are booking for. Those pictures are misleading. (Trust me on this!!)||||The rooms that you will get is a hole with no windows. Its a dull looking room with dark interior walls. You do not even get the Oyo toiletries. When you question them on being cheated, they (including the property manager) will behave rudely with you!! That manager and the receptionist are those sort of people who flaunt that they cheated you and don't give a tiny rats ass for that! ||||Its better you give this property a miss. People who aren't concerned about their own customers, shouldn't deserve a chance to get our business. Our confrontation with the manager resulted in him telling us to get lost!! We had to search for a room at 9 pm... ||||If you dont believe me, then pls refer the pics attached of their rooms. ||||Trust me, stay away!!!! There are wayyy better properties with politer staff in...

As in the past, this time too,I planned to spend a night at Siliguri to meet my friends on my way back to Kolkata from Dooars.To have good quality and safe food ,my obvious choice of food joint was BHOJOHORI MANNA ,which is housed at HOTEL GOLDEN MOMENTS on hill cart road,nearer to NJP Rly Stn at Venus More/ HASHMI CHOWK. As the location of the hotel is just right for any purpose and houses the famous food joint ,I opted to stay at Hotel Golden Moments for one day with my family on 20.11.16.The hotel management was extremely courteous to show a few three-bedded rooms,to choose from. I chose room no :410 on the third floor.It was a spacious three-bedded room with a big road side window on the east .Of course the toilet was a bit cramped .The hotel has no restaurant of its own. They can serve only tea and butter toast,omelette as breakfast.We did take tea only from them.Of course for lunch and dinner we moved downstairs at BHOJOHORI MANNA to enjoy sumptuous bengali cuisine.The room was clean &,furnished to the extent expected against a payment of Rs 1500/- Overall maintenance of the hotel is satisfactory.I have no lamentation for choosing this hotel at a...