Ramada by Wyndham Alleppey — Hotel in Thathampally

The best experience in this hotel was the checking out process, which I was looking forward to from 5 minutes after we checked in. Out of all the hotels that we have been to during this trip, this experience has been the worst in terms of hospitality, service, organization, as well as overall upkeep of the building, where there are pieces of carpet sticking out and uneven tiles all over the place. Its a shame that they call this place a 5 star hotel, where I have seen 3 star hotels with better quality of experience. Starting off with the check in, rather than being a relaxed welcome, it felt like a rushed process to get us out of the reception area so the front desk can go back to doing nothing. As our luggage was unloaded into the reception area and we were ready to go to our room, we were told that the luggage will meet us there in 5-10 minutes. Our luggage arrived however 1 piece of baggage was missing, to which we thought maybe it was being kept behind front desk since there wasn't enough space on the cart. When we went down to go to our car, we saw our bag sitting in the middle of the reception area, with no care from the front desk, who were unaware that there was a random piece of luggage sitting in their area. The room only had 2 bath towels, no hand towels, or wash cloths or even a bath math. After we requested the towels the first time, we waited about 25 minutes and called back, to which they told me " Sir, you didn't request it" so I requested again, and it came 35 minutes later. The room was also in the very corner of the hotel, and was more of a store room looking at the size of it. Travelling with 3 people, the baggage didn't have enough space in the room let alone having an extra bed for a third person. After we talked to our booking person, and they said they will contact the manager and to sit tight as they get us a bigger room. Again we waited about 45 minutes for them to come and show us the new room, which we took right away. I do have some praise for this place, the food was good, thats about it. The service of the waiters was slow, and they never seemed to pay attention to us, we were 3 out of 6 total people sitting in the buffet area. The rooftop lounge was good, the best part about THAT was the live singer. Breakfast the next day was a disaster. It seemed like there was a conference there and everyone from the conference happened to join at once. There weren't enough tables to seat everyone, so there were people standing around the buffet area and eating. There wasn't space to walk and the food was ALWAYS out, with no rush to refill the food. The live food station, serving omelets and dosas, took about 20 minutes to make 1 omelet, with multiple peoples orders being forgotten or given to others. Again, no organization of any sort. The working staff seemed confused and anxious at the influx of information coming to them and everyone trying to order. So after a very short breakfast, we rushed to our rooms, packed our bags, and didn't call a luggage man because we wanted to get out as fast as possible. Definitely will be letting the tour organizer know not to let other clients come here, to save the tour...

This hotel has worst policies and not a 5 star hotel. We can say 1 star hotel. They have worst policy of only reserved number of adults can stay. I booked via wyndham official app while booking i had mentioned 1 adult and had reserved premium king size room ( this is there 2nd most premium category room what they have ) after hotel checking in 1 hour later receptionist told me since my booking has 1 adult. I cannot stay my wife Or i have to pay additional cost. So i made another booking ( 2nd booking with 2 adults same room ) thinking i can cancel my first one and will get refund. After booking confirmed for 2nd one called receptionist and asked fine. Now they were okay itseems. Note price was same for both the bookings 1st booking 1 adult and 2nd booking 2 adults. Now my idea is to cancel my 1st booking and get full refund. You know receptionist told my booking cancelled at the last minute so no refund i can claim itseems upon request also there was worst answer from receptionist and when i told i will raise a concern with wyndham he said on my face you do what ever you want i dont care. ( not even sir to give respect to customers )

Note with kochi ramada also i had 1 adult booking for 3 days and they have no issues. For this reply from receptionist was the hotel owners are different so i cant compare and i have to pay the extra money itseems. Looks like hotel not under ramada rules. Why same hotel has 2 rules.

First of all i do not understand why only reserved 1 adult should stay in there premium king size bed room. Is this room under single room category then makes sense else why ? And to make it worst there is no price difference for 1 adult / 2 adult in there premium category room. This way to stay for 3 days i had to make double booking and lost my first booking money.

Coming to there parking its the worst ever i have seen. Remember go early if you need parking else they will tell you to park somewhere else worst part is no one will be available to you for guiding where to park. If no space in hotel front. Security guys are un reachable always.

These 2 things made me to think its not worth to stay here. Being 5 star hotel respect from reception was very worst. I had stayed in multiple 5 star hotels and this is very first time i faced 1 adult booking issue and paid...

The sheets in our room were filthy when we arrived, and it took two separate requests before we finally received clean, unstained, and unused sheets the next day. The bathrooms are poorly ventilated, leading to significant mildew buildup, and we had to ask staff to unclog a couple of the showers. One shower didn’t have hot water. The property itself is quite dated, despite how it looks in the pictures online, which are definitely misleading. The wi-fi is also super slow.

On the positive side, the service at the reception is good, the breakfast buffet is enjoyable, and the laundry service is excellent. It is very prompt and includes washing and ironing, which was a big plus. They collected it around 9 am, and it was waiting for us when we got back around 6 pm.

I was initially planning to give this place three stars, but the experience on New Year’s Eve completely changed my mind. The hotel hosted a New Year’s party with music so loud that it kept all of us awake through the night. I understand it’s New Year’s, and celebrations are expected, but as a hotel, there should be a balance. Not everyone has tickets to the ‘belly dance’ party or chooses to celebrate new years in that way. The noise was excessive, with music (especially the bass) so loud it made the windows shake throughout our rooms. It felt like there was no consideration for guests who weren’t part of the event and wanted to sleep, which was incredibly disappointing.

To make matters worse, if you have asthma or respiratory sensitivities, beware. The hotel uses intense smoke daily in the lobby and ground floor areas to get rid of mosquitoes. This smoke lingers in the air well into the morning and made walking in and out of the hotel uncomfortable. I would hope there are other ways to keep mosquitoes to a minimum.

Whike there were a few positives, the stay was disappointing due to the poor room conditions, excessive noise, and lack of consideration for all guests. With some updates to the rooms, better housekeeping, and a little more consideration for guests, this hotel has a lot of potential with a great location close to the backwaters. With the Wyndham name, you would expect...