OYO Flagship Govind Residency — Hotel in Uttar Pradesh

I recently had a deeply disappointing experience at the hotel in Greater Noida. I booked two rooms, but upon arrival, I was informed that only one room was available, despite my confirmed reservation. This immediately set the tone for a series of unfortunate events.

The hotel itself was in a state of disarray due to ongoing construction, making the entire place feel untidy and chaotic. Safety was a major concern as there were no safety railings on the balcony and staircase, posing a significant risk, especially for families with children.

Upon entering the room, it became evident that cleanliness was not a priority. Insects and cockroaches were visible, making it an uncomfortable and unsanitary environment. The washroom was in a deplorable state, far from hygienic, and the Western closet WC was broken, rendering it unusable.

To make matters worse, the hotel offered no food service, leaving guests with no dining options. The owner seemed oblivious to our booking and even allocated our room to others who were willing to pay more. He attempted to move us to a shady and cramped room in another property without adequate ventilation.

Even though we had booked for two rooms, no extra bed was provided in the one room we were given, causing further inconvenience. When we requested a refund for the room that was never provided, the owner was uncooperative and unwilling to rectify the situation.

To add insult to injury, basic toiletries were not provided, leaving guests without essential amenities. This experience was a complete letdown, and I strongly advise against staying at this hotel in Greater Noida. The lack of professionalism, hygiene, and regard for guests' reservations and safety was unacceptable, and I urge potential visitors to explore other accommodations...

My recent stay at OYO Room Govind Residency was a pleasant surprise! The rooms were clean and comfortable, offering a peaceful retreat after a long day. The staff was incredibly friendly and accommodating, going above and beyond to ensure my stay was enjoyable. The location was also convenient, with easy access to nearby attractions and amenities. While the breakfast options were limited, the overall value for money was excellent. I would definitely recommend OYO Room Govind Residency to anyone looking for a comfortable and affordable...

The staff was very rude. I asked for Allout but he said that we can't spend so much . He treated me differently as I booked via OYO . He said that pay us 3000 and we will give best service. Ventilation was an issue . He denied to use AC . And actually Ac was not working. Overall it was very poor experience. When I asked for toothpaste, they denied. The location was also not having any...