Mosaic Hotel Mussoorie — Hotel in Uttarakhand

Stayed in this hotel as was really impressed by the pictures and reviews but it turned out to be a bad experience. Beautiful looking property and nicely done up rooms, but that's the end of the story. At the time of check in we were surprised to hear that we have been upgraded to attic rooms which where bigger than the deluxe rooms booked by us and we were delighted to see how the rooms have been done up, the interiors and all. As soon as the check in was complete we were completely on our own and it felt like we were paying the price of the free upgrade through our nose. Most of the rooms had no view but the size sort of compensated for that so we did not crib. But soon it was followed by one disappointment after another. After a long drive we slept thru the afternoon and decided to spend a relaxing evening in the room. We ordered a bucket of ice which after several reminders to all departments of the hotel came after 40 mins. Then another one came after 20 mins which we did not ask for and the room service person was clueless about. Then after 10 minutes another room service guy comes with a matchbox and we did not know where that came from. Well that was enough relaxation for the first day. One plus point point though, the beds are really comfortable and we had some good sleep. But had to wake up early since the big room has so many windows and the curtains are such that even if you close all of them (which is impossible because there are some which you can't reach) the room is flooded with light at dawn and all efforts to reduce light were in vain. Minor glitch we thought, and did not complain. Come 9 am and you start receiving calls from the reception in all our rooms informing us about the break fast timings, then from the spa informing us about their discounts on spa therapies. The breakfast spread was as ordinary as it could be and the restaurant space insufficient to handle guests during peak season. Uninviting cold chicken sausages and boiled eggs for non vegetarians and a long waiting period at the omelette counter. We were happy that we opted out of the breakfast and dinner meal plan. Afternoon we decided to go for a drive and found out that no one had any idea where our car has been parked and where the keys were. And the parking attendant was not available, probably running errands for the hotel. With the whole group standing we were trying to explain to the security guard that we had plans to drive around the city and we had not come to Mussourie to sleep in the hotel day n night. He argued that if we had such plans we should have come 10 minutes earlier because till then the parking attendant was there. And since now he is not there it is not his duty to provide any assistance to us. Suddenly I saw my car parked in a public parking across the road. When we asked the guard he said that he knew the car was parked there since the hotel parking was full. Now we knew where the car was and asked him what he problem was. He said the problem was that the parking guy is supposed to get the car from there so we have to wait for him (who since the last half hour was coming in 2 minutes).Then we offered to go ourselves to get the car, but now the problem was to locate the keys. Finally the keys were located after another brain storming session with guard and a few other hotel staff members. Finally we could start our day. Next morning we decided to go for a relaxing dip in the much hyped one of the few indoor pools in Mussourie not knowing what could go wrong this time. To our surprise the big pool was occupied by 4-5 hooligans who were throwing ball and screaming so much that it was impossible to even sit at the poolside and chat while the pool incharge was sitting idly. When we pointed out these problems to the reception they promised to look into these issues and probably are still looking into it. At the time of check out the parking attendant was again nowhere to be seen but this time the keys were in place. Ensuring a smooth check out to get more guests in the busy summer rush is an art most...

In the bustling world of hospitality, a good staff in a hotel is not merely defined by efficiency or politeness but embodies a harmonious blend of professionalism, empathy, and an unwavering commitment to guest satisfaction. From the moment a guest steps through the doors, every interaction and service provided by the staff contributes to shaping their experience.||At the heart of a good hotel staff is a deep-seated understanding that they are not just employees but ambassadors of hospitality. They recognize that their role extends beyond completing tasks; it involves creating a welcoming atmosphere where guests feel valued and cared for. This principle is ingrained in their daily interactions, from the front desk to housekeeping, and throughout the dining and concierge services.||First and foremost, effective communication lies at the core of a good hotel staff. Clear and friendly communication ensures that guests’ needs are not only met but anticipated. Whether it’s checking in a tired traveler efficiently or offering personalized recommendations for local attractions, the ability to communicate clearly and empathetically is paramount.||Moreover, a good hotel staff exhibits exceptional problem-solving skills. Challenges inevitably arise in the hospitality industry, from room mix-ups to special requests. A skilled staff member not only resolves issues swiftly but does so with a proactive mindset, turning potential dissatisfaction into an opportunity to exceed expectations. This ability to handle unforeseen circumstances with grace and efficiency is a hallmark of a well-trained team.||Beyond technical skills, empathy sets outstanding hotel staff apart. They possess a genuine desire to enhance the guest experience, recognizing that each interaction is an opportunity to make a positive impact. Whether it’s remembering a guest’s preference for extra pillows or offering a kind word after a long journey, empathy fosters connections that transform a stay into a memorable experience.||In addition to frontline interactions, a good hotel staff operates seamlessly behind the scenes. Housekeeping staff, for instance, ensure rooms are immaculately clean and stocked with amenities before guests arrive. Their meticulous attention to detail ensures that every guest enjoys a comfortable and hygienic environment throughout their stay.||Furthermore, teamwork is indispensable in a successful hotel staff. Each department collaborates seamlessly to uphold the hotel’s standards and exceed guest expectations. From coordinating room turnovers to synchronizing restaurant reservations, effective teamwork ensures that guests experience a cohesive and enjoyable stay.||Continuous learning and adaptability are also key attributes of a good hotel staff. The hospitality industry evolves rapidly, influenced by technological advancements and shifting guest preferences. Staff members who embrace ongoing training and remain adaptable are better equipped to deliver exceptional service amidst changing circumstances.||Ultimately, a good hotel staff is characterized by a genuine passion for hospitality. They take pride in their work, finding fulfillment in exceeding guest expectations and creating lasting impressions. This dedication is not merely a job requirement but a reflection of their commitment to ensuring every guest feels valued and welcomed.||In conclusion, the essence of a good hotel staff extends far beyond technical skills and efficiency. It encompasses empathy, teamwork, adaptability, and a genuine passion for hospitality. These qualities collectively create an environment where guests feel not just accommodated but truly cared for, leaving them with cherished memories and a desire to return. A good hotel staff doesn’t just deliver service; they create exceptional experiences that define the essence of hospitality.Pankaj is the perfect example of a excellent staff loved the service by...

Excellent location, just at the start of Mall Road and before the mall road barricade, so no problems driving/automobile access at any time.

Very good service and hospitality. Taken well care of by all staff and all staff very polite and helpful. In particular Amit , who was from Mussoorie gave us excellent tips and advice on what to do and where to go. Amit also sorted us out with scooter rental at excellent price, ensuring we were not charged more, he provided great service and allowed us to call him any time if we had any problems. He became our friend during our stay.

Food wise , breakfast was excellent and really good with a large variety of Indian and Non-indian foods, which were fresh and tasty. Dosa's and Omelettes were made to order and were great. Sanjay ensured we were served quickly and remembered our likes and orders from the previous day. Great service , thanks Sanjay! We also tried the charcoal resteraunt and it was indeed very good, excellent charcoal flavour!

We paid extra for a deluxe(?) Room with a view over the valley and mountains (see pics). Although the room was big and spacious and had two sections , it had an adjoining door to the next room, which had a small baby which cried for the majority of our stay. We did ask to change rooms as soon as we arrived however were told the hotel was full. The noise from next door was loud and disturbing and was the only diminishing part of our stay. It is a family friendly hotel , so bear in mind, there may be noise from children. If going as a couple would suggest requesting a non adjoining room during booking. Anita our house keeper was the most friendliest , smileyest person we came across in Mussoorie. She ensured our room was clean, dealt with any enquiries efficiently and got us anything we requested or needed. Thanks for your hospitality Anita!

The hotel balcony was great, lovely place to relax and with a great view over dehdradhoon and of...