Darjeeling Residency — Hotel in West Bengal

Visited earlier to this property i.e at HI DE home stay. It was good,that time.

STAY:- 30-12-2024 TO 01-01-2025 ROOM NO :- 201&202( HOWEVER COMMENTS BELOW APPLICABLE FOR ALL ROOMS)

This time ,we were really upset looking into the poor maintenance of rooms,it was badly stinking inside rooms,floors found badly damaged. Damaged floor covered with a dirty,wet & stinky carpet. Bed linen found horrible,most unhygienic.

Services is extremely bad.As per room rent paid breakfast was complimentary - but unfortunately the manager is not at all clear about the meaning of complementary?? ELECTRIC KETTLE FOUND NOT WORKING,ASK THEM TO CHANGE - THEY ARE RELUCTANT TO CHANGE.

Simply wastage of time & money. Due to rush we could not get other place to move out from this horrible home stay. Most unhygienic to stay.No ventilation in toilets- difficult to stay inside room. ONCE AGAIN REPEAT -SIMPLE WASTAGE OF MONEY AND HAVE MISSED THE YEAR END AMBIANCE . PLEASE AVOID THIS PARTICULAR HOME STAY ,UNTIL IT IS PROPERLY TAKEN CARE .

HAD EXTREMELY BAD EXPERIENCE STAYING THIS PLACE .

PLEASE DON'T RECOMMEND ANY ONE...

View of kanchanjanga from the window . Toy train view from the window. Staff is very cordial. Just few areas of improvement - More options in complementary breakfast ( I booked through Sayrooms), food needs to be a lil less spucy and oily ( was very tasty though), service could be a little fast ( didnt bother us, but wud matter if someone is hungry or in a hurry ).

Other than these, excellent stay. A little away from mall but they arrange to and fro...

Overall experience was not satisfactory.|We were expecting a lot better after reading all the reviews.|Basic amenities like room heater, drinking water was not served during our stay. Though the host Reena tried her best to fix the issues but she was helpless due to limited staff.|There is scope of improvement.Location is alright, you get a common kitchen for yourself.|It's just, few things are missing,else it would be a good choice for...