ibis Chennai OMR — Hotel in Zone 15 Sholinganallur

I recently had the pleasure of staying at the Ibis hotel on February 26, 2024. From the moment I arrived, I was impressed by the warm hospitality and professionalism of the staff. The room was clean, comfortable, and well-appointed, providing a relaxing environment for my stay.

One aspect that truly stood out during my visit was the exceptional service provided by the hotel’s manager, Mr. Joel. He went above and beyond to ensure that my needs were met and that I had a pleasant stay. His attention to detail and willingness to assist made a significant difference in my overall experience.

Furthermore, the hotel’s amenities were excellent, including the delicious breakfast offerings and convenient location. The staff members were always friendly and attentive, creating a welcoming atmosphere throughout my stay.

Overall, my experience at the Ibis hotel was outstanding, thanks in large part to the exemplary service provided by Mr. Joel and the rest of the staff. I would highly recommend this hotel to anyone looking for a comfortable and...

We stayed a total of 6 nights in February 2024 at this hotel. ||The hotel had a driver pick us up at Chennai airport. He kindly waited two hours for us due to lost luggage. The staff in the restaurant were consistently polite, attentive, and courteous. The rooms were clean. The front desk employees were not always polite. They would allow male customers to interrupt my conversations with them on a regular basis. On one occasion, a lady at the front desk prevented us from taking an elevator to our room because she stated we had not paid for our reservation. We stayed the previous night, the hotel had our credit card information and could have easily ran the charges. Instead they chose to embarrass us in front of other guests at the hotel. Also, we had to call the front desk four separate times one evening to request a laundry bag. Another issue was we were approved for a 2 pm check out. However at 11:30 on the day of checkout, the front desk called and asked why we had not...

luggage being placed in the room is self service. Haven't seen that anywhere. Also my belongings were taken away by the staff when given the room for cleaning. How messed up is that ? This place is not safe. I have stayed for 12 days and it didn't feel like this was a brand at all. Nobody helped me with my luggage till the room. When asked for water it was given after an hour of multiple calls to the reception during the day. Someone had stolen my belongings from my room through room cleaning. Everything seems to be delayed here. The food is just average for the price they are charging. I had to go through all these and hence I pro actively asked for bills a day before checkout but even then they screwed that up. The staff and managers need better training to handle the customers. Felt like they have hired...