Gili Inlander Guest House — Hotel in Gili Trawangan

50 countries and 2 years of travel, this is one of the worst places I’ve stayed, largely due to the manager and customer service, partly due to facilities and location. The property offers bikes for free use BUT the bikes are rusted over and parts are falling off, literally (see photo of pedal broken off and chain that repeatedly falls off). Worse yet, on return the owner demands that you pay for the bike “you broke”. The rusted chain popped off the bike in the first 100 meters and the owner claimed we broke the bike. Within another few hundred meters the inner tube on a second bike exploded with a loud pop due to being overfilled with air. On return (from a few hundred meters away) the manager stated we broke the bike and demanded we pay. The pedal fell off another bike on another customer (not with us) and the manager demanded he pay as well.

For facilities, on arrival the bathroom smelled like urine and looked like it hadn’t been cleaned in a while (see pictures) the sheets on the bed had pretty pronounced blotches and I’m not sure if those were permanent stains or dirty from the last guest. Under the sheets, the mattress looked like a biohazard (see pictures).

The location is possibly the worst on Gili T. You’ll walk past mounds of trash on a dirt road to get there. When it rains, the entire street in front of the guesthouse floods to about 6 inches of water, so be ready for that.

Last, the guesthouse owner switches personalities from extremely bubbly to insulting very quickly if you don’t go with his program (refusing to pay for a bike you didn’t break). If you do stay, book only one day because the guesthouse needs the money THUS will not cancel the rest of your stay and refund, even if the customer service is horrible and you and the manager aren’t getting.

If you REALLY need a private room to stay in then you’ll be able to tolerate this place, but don’t pay more than $10 per night, don’t plan on using the bikes, don’t stay during rainy season (November to March - as the streets will be flooded) and plan on being a good 20 minute walk on muddy roads from everything.

But I highly recommend booking elsewhere. There are other great places for the same price, closer to the ocean and the main drag. It’s not worth dealing with the manager, facilities, and location at this price. Knowing what I know now, I’d pay the premium to be closer to the beach and deal with more...

Worst experience ever!! they don’t clean the rooms ( we stayed 9 nights) everything was disgusting -ants were everywhere since the rubbish bin wasn’t emptied -the breakfast: it sometimes took more than one hour and most of the times they didn’t bring us the drinks that were included . Only positive thing: the pancake is really good. -free bicycle BUT they didn’t told us that loosing it will cost us 240€. so... one bike got stolen since they didn’t gave us a lock and didn’t told us about lots of people stealing them. After the loss they were teaching us about the money they want to have. Of course we weren’t willing to pay that hudge of amount- especially because the bike was used, the gear was broken and they didn’t teached us before. Also: it is a thing in Gili T stealing the own bike and asking the guest for the money - be careful! After a couple of days of discussion ( and them not willing to agree to another bike that we would organize) they told us that they maybe have a good solution and that we should follow them to a place. After asking multiple times where we are going, they just smiled and said “ it’s a good solution”. Since we are nice people and of course wanted to meet up because we also felt kinda bad, we followed them. Suddenly we arrived at a “police department” - wow !!! After one hour they told us that we have to pay 50% ( police didn’t speak English). This behavior ( not telling us we are going to the police and smiling in our face when saying that they have a good solution) really wanted us to pay nothing. They threatened us to go to the real police in Lombok and that this will bring us in real trouble. We didn’t had any power to continue that discussion. So we payed the 50%.. If you are not looking for a place that rips you Gili Inlander is not a good choice. + we are not the first guest with these problems - see TripAdvisor.

Long story short - don’t go there !!

.. oh and totally forgot to mention the pee on the toilet when we...

I have read the other reviews prior to writing this, and I don’t think they are fair. Of course, they could have had different rooms but still.||AREA - Away from the hustle of the east side but still close enough that you can walk or bike there if you wanted. Personally I preferred the west side and sunsets, which were a 45 minute walk away. Surrounded by other accommodation, there was bit of construction noise but you are more likely to hear the horse bells or call to prayer from the mosque. |There is a really good vegan wareng down the road, and a few stalls to but water from. There is also a lot of demolition post earthquake.||ROOM - I personally didn’t find them musty, the air con was on the whole time and cooled the room well. The bathrooms were great, but could do with areas to hang towels and mats so you don’t slip on the tiles after a shower.|I have said rooms because I stayed in two rooms after losing my key on the first night. Having experienced the brown and the while rooms, I think the while ones are nicer.||STAFF - Mila is a charmer and so lovely to talk to. Run by five young Indonesian adults, they have run well. Could often see them working on the garden or outside. After they couldn’t find a spare key for my original room, I was asked to pay 100k rupiah for a locksmith to come out. It was a fair price I think.|There are also two cats who enjoy pats and sunbathing too.||FACILITIES - the pool is lovely and cool, I can’t comment on the chlorination though. There are many bikes, which seem to be in good nick. It would be nice to have a fridge in the rooms, or bottled water daily. They do only give you two towels, and don’t seem to have a daily cleaning schedule unless you ask. But it is a guest house, not a hotel. If you want that kind of service, pay more...