Mercure Tangerang BSD City — Hotel in Pagedangan

Very Unpleasant Stay

We booked this hotel 2 nights for leisure.

We only been informed that the pool is not working upon check in, which very disappointing. The staff informed us that in two days the pool is done meanwhile we’ll be checking out anyway, so it doesnt make any sense to say things like that when they knew i will check out in 2 days.

No covid protocol, the hotel has successfully provide sanitizer around the hotel and gloves at the breakfast area, but unfortunately, the staff didnt care enough to implement the rule across all of the hotel guests. we lost our appetites after seeing another guests using their hands to pick up food / condiments from the buffet area. I had to in-fact asked the staff to remind other guests but he didn’t take an immediate action while the other guests were still at the counter picking up food with no gloves. I gave them another chance the next day and still the staff didnt care at all.

we found an owl chained at the outside area, it didnt feel good to see the way they treated the animal, so we curiously asked on instagram if the owl belong to the hotel or perhaps they rescue an animal, however the answer was “ the animal is belong to one of the colleague that was on holiday so the hotel is taking care of it “, the owl clearly does not look very happy and comfortable. we just dont think it was a good show case idea when you clearly torturing the animal.

We had a delivery package from our friend, it was bunch dry dog treats delivered by gojek, the security took the phone and speak very rudely saying that he cant keep the food, we explained that it’s dry treats not for human but dogs, and he still insisted that they cant take it, which confuses me. I would understand if it was wet human food which can be contaminated but dry dog treats inside a sealed package? and I think they could speak to us better than this as this is a 4* hotels not a hostel.

We are a couple going on holiday, of course the best room they can give us is a room facing a construction, with a loud noise for such a light sleeper like me and next to the elevator. we didn't asked to be move and bother to even complain as the whole experience at this hotel is a disaster already. Not sure how you train your reservation team.

Location is great and convenient.

Please improve your standard and services, as you are carrying a big brand like Accor and Mercure. Your hotel rate isnt cheap, so act like u presenting a 4* hotel not a...

I originally gave this hotel 4 stars, but then as I started to write my review, I felt 4 stars were not a fair rating, so I upped it to 5. I've given it 3 stars for location because I feel it's just in the middle of nowhere you want to be. Currently, there is a lot of building works going on around it, but that won't last forever. The area is growing rapidly. 3 stars may be a bit harsh, but for me, it felt like once I was at the hotel, there was nout else to do in the area (unless you like shopping). The hotel is a typical Mercure, it's very clean, the rooms are spacious, all the staff are very welcoming & friendly and food is good. To say the food is good, is a bit of an understatement. The breakfast buffet is something that foodies dream about, there is almost something for everyone (everyone apart from people that expect a full cooked English breakfast). I've put quite a few pictures on, to show the quality & quantity on offer. Because I was on a business trip, I wasn't quite ready to start my day with a lot of the food that was on offer, so fortunately, I managed to get some soft boiled eggs out of the chef (so English). I had a king-size double bed room, this was very clean, in very good condition. The bathroom was big, with a very nice walk-in shower. Large TV, a kettle, small fridge, good air con & hangers for clothes. The only thing it seemed to be missing were draws for your smalls. There's also fresh drinking water stations on each level, right by the lifts, so you'll never need to spend money on water. So, my one gripe that almost made me leave 4 stars: I came down for dinner one evening & was unable to get a table to eat, as the entire restaurant had been filled with a function - well, it was Chinese New year...

A word of warning, if you want to enjoy a quiet, relaxed breakfast, get down early (6am early) because it gets busy & noisy from about 7am.

For the price, it's very good value. Get up early, enjoy the outdoor pool & then grab a...

First time staycation with my wife and baby (