The Gantari Ubud Bali — Hotel in Pulau Bali

Could be a long story for you but it’s reality!

We planned our visit to ubud bali and booked gantari and paid hefty amount by looking the pictures of room and reviews. But what we experienced after reaching here was nothing less than nightmare .

While resting out, realised there’s a big sized ant on the bed (Just right next to my face) we immediately called the staff and they said will change the bed sheet and stuff . We were a little disappointed but agreed with it as since we booked a pool villa and it’s outdoor , it’s definitely expected to receive ants and other insects. But on the bed (That was a shocker) . Guess what, the very next day it was a spider in the room . Time midnight- almost 1:30AM . My husband got furious and quickly visited the reception and they mentioned they will spray hit (midnight) . We denied for the spray as I have a serious sinus and bronchitis issue hence my husband said no for spray but asked for proper cleaning in the morning. We went for some activity and instructed the staff to clean room carefully. Third day - in front of staff members big sized ant was walking on the bed yet again. Thankfully, we made all videos for evidences. (You need it? We are ready to share with you)

Now, we received as an option for compensation in against a of their big blunder with customer’s life was - Floating breakfast or snack/dinner .

Floating breakfast- oh we could have cherished that as for memory , but we denied. Why? Because the private pool was not maintained and we could see lot of small insects inside . Hence keeping in mind the fact about hygiene we denied. Dinner - We denied as our all activity days, included the dinner already in our package hence it was not required.

We asked for refund at least a some portion of it - Now the reality of gantari in customer dealing comes here - First they started saying wrong statements or false blames on us. Second their supervisor named “VALEN” behaved with us too toooo badly .

We walked in the hotel after activity and asked for a simple clarification on their false blames on us - She started howling on us saying “Believe in Karma” and what not,

Imagine their response even in hospitality industry .

Phew !!! That behaviour made us furious, she was proud in saying all things badly to us and continued for a long in that argument .

While you can see other reviews and get attracted to the property , I will still suggest to not book their rooms . You can find any other property in the same rates . Customer Service Matters, even with no solution , customer dealing is hellllll important...

I recently had the misfortune of staying at Gantari Ubud in Bali for two nights, and my experience can only be described as a horror story of epic proportions. Almost every aspect of my stay was marred by issues, and I feel compelled to share the depth of my disappointment.||Upon arriving at my much-anticipated villa, I was met with an immediate letdown. The pool, a supposed highlight of the villa, was far from clean. The water, rather than inviting me for a relaxing swim, repulsed me. It was evident that the pool had not been cleaned properly, if at all. This blatant disregard for basic cleanliness and hygiene standards was not only disappointing but also a clear breach of trust.||In addition to the unclean pool, the absence of hot water in my villa and subsequent deceitful room change to an executive room further compounded my misery. The staff, instead of rectifying the situation, callously shifted me to a different room, promising a refund for the inconvenience caused. However, when my stay ended, they conveniently reneged on their promise, offering a 5% refund that didn't even come close to compensating for the ordeal I endured (which they haven't paid yet)||Furthermore, the location, though quiet, proved to be a logistical nightmare. Situated far from the city center, it was impossible to explore the area without a personal vehicle. This vital piece of information was conveniently omitted during booking, leaving me feeling isolated and trapped.||To make matters worse, the lack of staff presence after 11 pm, coupled with the absence of hot water, made my nights unbearable. One particular night, when I desperately sought a hot shower, I was left stranded. Despite my calls for help, there was no one available, leaving me to endure the discomfort until the next morning.|In summary, my stay at Gantari Ubud was a series of disappointments and deceit. From the unclean pool in the supposedly luxurious villa to the absence of basic amenities and the staff's lack of integrity, every aspect of my experience was tainted. I urge anyone considering a stay here to reconsider. The sheer disregard for cleanliness and guest satisfaction, combined with the deceitful practices, make Gantari Ubud a place to avoid at all costs. My hard-earned money was squandered on an experience that was anything but luxurious, leaving me deeply regretful and utterly...

I recently had the misfortune of staying at Gantari Ubud in Bali for two nights, and my experience can only be described as a horror story of epic proportions. Almost every aspect of my stay was marred by issues, and I feel compelled to share the depth of my disappointment.

Upon arriving at my much-anticipated villa, I was met with an immediate letdown. The pool, a supposed highlight of the villa, was far from clean. The water, rather than inviting me for a relaxing swim, repulsed me. It was evident that the pool had not been cleaned properly, if at all. This blatant disregard for basic cleanliness and hygiene standards was not only disappointing but also a clear breach of trust.

In addition to the unclean pool, the absence of hot water in my villa and subsequent deceitful room change to an executive room further compounded my misery. The staff, instead of rectifying the situation, callously shifted me to a different room, promising a refund for the inconvenience caused. However, when my stay ended, they conveniently reneged on their promise, offering a 5% refund that didn't even come close to compensating for the ordeal I endured.

Furthermore, the location, though quiet, proved to be a logistical nightmare. Situated far from the city center, it was impossible to explore the area without a personal vehicle. This vital piece of information was conveniently omitted during booking, leaving me feeling isolated and trapped.

To make matters worse, the lack of staff presence after 11 pm, coupled with the absence of hot water, made my nights unbearable. One particular night, when I desperately sought a hot shower, I was left stranded. Despite my calls for help, there was no one available, leaving me to endure the discomfort until the next morning.

In summary, my stay at Gantari Ubud was a series of disappointments and deceit. From the unclean pool in the supposedly luxurious villa to the absence of basic amenities and the staff's lack of integrity, every aspect of my experience was tainted. I urge anyone considering a stay here to reconsider. The sheer disregard for cleanliness and guest satisfaction, combined with the deceitful practices, make Gantari Ubud a place to avoid at all costs. My hard-earned money was squandered on an experience that was anything but luxurious, leaving me deeply regretful and utterly...