Blue Moon Hotel — Hotel in Ankawa Subdistrict

I spent two days at this hotel, and my experience was a mixed bag of satisfaction and disappointment. On the one hand, I appreciated that the hotel was pet-friendly, but unfortunately, their management system for handling pets was lacking. Despite being pet-friendly, the staff would often comment or stop us when we walked by the reception area with our dog, telling us to either lock our dog in the room or leave. This didn't make sense, especially since our dog was well-trained and never caused any issues. To make matters worse, the staff would sometimes claim that other customers had complained about our dog, which seemed unfair considering we were paying customers too. The rooms were spacious but poorly maintained and dirty. The bathroom was leaking water, and when I reported the issue, the staff promised to fix it within an hour, but it took longer and wasn't done properly. On the positive side, the receptions Staff were friendly, and the breakfast was great with a wide variety of options. However, the hotel was overpriced and not well-maintained. With better management, hygiene, and maintenance, this hotel could be a great option...

Bluemoon Hotel exceeded all my expectations. From the moment I arrived, I was impressed by the elegant atmosphere and the professionalism of the staff. The check-in process was smooth, and I was warmly welcomed.

My room was spacious, well-furnished, and incredibly clean. The bed was very comfortable, and I appreciated the quiet environment that allowed me to rest peacefully after long days in the city.

The location is another big plus — centrally located in Erbil with easy access to everything I needed. The breakfast each morning was fresh, tasty, and offered both local and international options.

This hotel combines luxury with comfort and truly delivers great value. I wouldn’t hesitate to stay here again. Thank you, Bluemoon Hotel, for a...

Hello I rarely leave a negative review, but this experience was too poor to ignore. The room was ok, staff would not clean room until told to do so. I was disappointed with the reception service during my stay. The staff were inattentive and unhelpful, making check-in and check-out unnecessarily long and frustrating. There was a lack of professionalism and hospitality. This hotel needs better trained and more courteous front desk team. The reception was rude and unhelpful. Definitely not worth the money. Hotel does NOT have card readers for credit cards card payment!! Like what century are we living in?!?! I would strongly recommend looking...