Shanashel Palace Hotel — Hotel in Baghdad

Business is business; in hotels, they provide room and services, and customers pay for them. However, in Shanashel hotel, there is no trade. Mr. Abbas, Shanashel CEO, and his team have a humanistic view of serving their guests to delight and satisfy them. I think this point of view has more value for them than money.||From the first contact, they care for guests. They texted me on the morning of the check-in date to reassure both parties about everything confirmation. That was a kind of peace of mind for me to ensure that I would have an easy check-in process. ||A very polite man, Mahdi, was waiting for guests to take their baggage to the hotel when we arrived. The check-in process was straightforward and fast; Esraa and Ali were supportive, kind, and polite. They could speak English fluently. Another man took our luggage to the room.||When I entered the room, I found that they had considered a free upgrade for us. Instead of a standard twin room, they had given us a spacious triple suite at the same price. We were exhausted from a long trip. Some minutes later, a man rang the door; and he brought a basket of fresh fruits and told us, "Hospitality." Yes! It was great hospitality and more than our expectations. ||The room was comfortable. Maybe it was not very luxurious; however, we felt that we were in our home. The breakfast was great. There was a complete variety of pastries, fruits, warm foods, dairies, nuts, and a delicious natural orange juice for breakfast. The taste of the coffee was excellent. Mahdi also worked in the breakfast hall as a waiter. He was doing his job in the best way. The lobby and the restaurant were stunning and well-decorated with gorgeous windows. It was remembering that we were in a country with a great history of civilization. Although Iraq is injured and exhausted from several wars, the atmosphere in the lobby told us that Iraq, like an old princess, is still beautiful and full of passion and flirtation.||Thanks for Mr. Abbas. He provided a late check-out for us until 6:00 PM. When we wanted to leave the hotel, some boxes of sliced fruits and pastries were a great souvenir and provided a calmer and better road trip. ||I went to Shanashel hotel as a guest, but I left there as a friend. It will be my home in Iraq, and I will never choose another hotel in Baghdad. Every hotel can make the walls of rooms with gold, but it is useless for guests. Nonetheless, only few hotels can make a difference through their culture. Shanashel is...

It was a great experience and I felt at home thanks to all staff who were always very friendly and professional ! I want to mention Director Mr Abbas and staff ; Mr Ammar ,Mr Ali the big ,always very nice and enjoying conversation with him and Mr Ali the thin one ,Ms Esraa ,Mr Moustafa always ready to solve any problem and provide any transport service , Mr Mohamed and also Mr AbuAhmed who showed me very interesting vintage items I want to appreciate to all that made my stay very happy in Baghdad ! Hotel services are very fine and specially to highlight the quality and variety of breakfast buffet and lunch / dinner and I dont want to forget to mention the 3 persons incharge of restaurant services always efficient and very polite The location is very convenient in a quiet neighborhood but very close to Sadoun commercial street Congratulations to all Staff and hope to...

The hotel used to be very good when I last stayed in 4 years ago, but, unfortunately, it has become not that good. It requires maintenance as the the bathroom doesn't close, the room's door does not open with its own key, the small fridge hardly gets cold, and most of the sockets are out of order,.|The staff try their best to be helpful and friendly but fail. The breakfast is still good but not as good as it used to be.|Although the location is not far away from the centre, taxi drivers don't find the location easily unless they call the hotel reception for directions; there are no signs guiding to the alley of the hotel.|These days, the hotel is not good value for money as there are many other alternative cheaper and better in many respects...