Publica Isrotel, Autograph Collection — Hotel in Herzliya

Stayed there in October and up to this day I still have the same memory.

Very mixed feelings about this stay in TLV as I checked in twice in the space of 8 days (had to visit another country for 2 days). The first check in was done by Zoe who was really friendly and tried to answer as best as she can every question I had and guided me to an ATM at 4 in the morning when I just landed. She explained in great details the hotel and the perks related to my Bonvoy status. The room was ok nothing to note in particular. The second check in on the other hand is the reason why I leave a review now. As I arrived at the checkin desk only one person was available and dealing with the checkin of an other guest. She saw me arriving and looked at me but didn't acknowledge me in any shape or form. I was already waiting for 15 minutes when 2 ladies already staying at the hotel came to the desk and therefore Korin felt like they deserved to be helped more than I did and didn't tell Audrey "there's this man waiting for 15mn" and instead told her to help the 2 ladies. Which got me to wait another 10mn. Once Korin was done and it was my turn she proceeded with my check in. Not a single smile or apologies. Just straight out cold and unfriendly. Nothing being said about my perks as a Bonvoy member. When asked about my room and a potential upgrade she replied: "all the rooms are the same", which in a sense is true but does all the rooms have the same view ? The same beds ? No and that's the reason why on the website they are not being sold at the same price. Details but it matters when an interaction is going so wrong. Once check in was done Korin puts the card on desk and half way her body turned around says: "enjoy your stay". From there that was it for me and I had to say something so I pretended that I didn't really hear what she said and I said "excuse me?!" She then turned around faced her body towards me and said "here is your key have a good stay 1 am not asking for a massage upon checkin or anything but the basic respect is for me a requirement. I am not an animal coming in a cage and I believe to always try my best to smile and show respect towards the staff. When I'm asked for a credit card upon checkin I don't put it on the desk and say: here. Aside from that the hotel is good. The rooftop beautiful and the room comfortable. Congratulations on the House keeping team as everytime I requested something (towels, shower gel, etc.) it took them less than 3 mn to knock at my...

We stayed at Israel Publica for eleven nights (for pleasure) in May 2023. We found this hotel to be in a good location between the beach and the Herzliya Train Station.

Breakfasts were excellent. The Filipino dining room staff (especially LynLyn, Louri, Fani, and Michelle) were delightful and engaging.

I regret to report that the non-Filipino staff seemed to be more interested in socializing amongst themselves, flirting with guests (such that they ignored other guests needing to ask a question), and checking their iPhones (more than you would expect for hotel-related communications); they were unengaged and generally unhelpful. For example, the front desk staff made errors at check in (they over-charged our eleven nights because of "a glitch in our system"), they needed help from upper management to break a 100 shekel note to a smaller denomination and to print a mid-stay statement, and they failed to manage the woman in the room next to us that, despite our repeated requests for help, continued her agonizingly loud communication from 10:00 pm to 2:30 am and to smoke (to a degree that we could smell it in our room -- even though it was a non-smoking hotel).

The other issues were minor and, in themselves, inconsequential but, when considered cumulatively, they just communicated a lack of follow through and consistency. For example, there were several days where our towels were not changed. On other days, our bottle of drinking water was not replenished. Our requests to fill the Shampoo-Conditioner and Shower Gel dispensers (fixed to the wall in the shower) went unaddressed for days.

If you stay in the area, do consider dinner at Lola Martin (across the street); it's absolutely...

This has to be one of my worst hotel experiences ever. After flying 17 hours on 2 flights, literally after 24+ hours, arriving past midnight, all I wanted to do was get into the room, unwind and get some rest.

Unfortunately, the room I was assigned had faulty lights neither did they bother to accommodate my bedding preferences. The lights in the room would not turn on and because the hotel was full, I had to put up with my colleague for a few hours before we hit the road before sunrise.

Even though I requested to have a room change when guests have checked out instead of having the same room, it was ignored and fell on deaf ears, I was simply told the following day that the lights have been fixed only to find this intermittently true, worked when I checked, only to have it break again when I return to the room.

Felt like I almost had to beg for a room change before one of the nicer employees at the hotel took the initiative to put me in another room without faulty lights and the proper bed.

Throughout the interactions of all the employees at the property during my stay, most were negative or rude. Service is evidently non-existent and unless you have a specific business or purpose in the area, do not bother to stay here.

People love to use their horns liberally in Israel, so if you are unlucky and get one of the rooms facing the main road, even the side roads, be prepared to put up with the noisy blares that happen all day, and only dies down after sunset.

Disappointing, I will never ever return to this property again even if I don't have to pay for it. Do not recommend to anyone unless they enjoy putting up with substandard service and...