New Capitol Hotel Jerusalem — Hotel in Jerusalem

Just book it, do not look any further! Amazing hotel staff, location, we loved it in every aspect and if one day lucky to be back in Jerusalem will stay there again 100%. ||||We travelled during Easter (family from Ireland with 10yo daughter, stayed 5 nights) so got high season rates but still really reasonable, especially comparing to what we paid for a hotel in Tel Aviv. Superb family room (#201) with two separate bedrooms, bathroom fully stacked with toiletries, nice size fridge, tv (no kids channels tho) and great internet connection, no balcony in this room but we were made aware of that and still chose it due to it's size.||||Extremely helpful, pleasant, friendly and professional employees . Special thanks to Nazir at reception, Jamil and Mohammed, they all made us feel there like home. Gulchun at reservation was big help and we were surprised how quickly she replied to our queries. Have to mention super Chef (apologies but didn't get his name), food selection at breakfast was perfect, his omelets were amazing. Coffee/hot chocolate available 24/7. ||||Clean rooms, clean hotels common areas and very clean outside (our daughter loved colourful umbrellas hanging above little square just outside main entrance). Hotel is located in a Muslim area few hundred meters from Damascus gate of old city walls, another few hundred meters from Jaffa gate (where nearby you can find great fountains in Teddy Park for kids to play in, again our daughter wanted to be there everyday). Walking distance also from Jaffa Street, simply perfect location. Buses to Bethlehem are parked outside Damascus gate, buses to Dead Sea and Qasr el Yahud (Jordan river) from main bus station (opposite main train station - 40 minutes to Tel Aviv HaHagana station), easily reachable by tramway on Jaffa Street. ||||Have to also mention in this review, a superb restaurant Al Karam number 23 at Sultan Solman Street run by twin brothers, one of them is Samer, top host! They offer delicious shawarmas, kebabs and chicken (reasonably priced and very tasty - really busy also, it says everything). When you walk out from hotel, take right, go as far as city walls and right again, another 100m maybe and you there, enjoy!||||Concluding, Jerusalem is a magical city, New Capitol Hotel is wonderful in 100%, people there friendly and amazing, very honest...

Just book it, do not look any further! Amazing hotel staff, location, we loved it in every aspect and if one day lucky to be back in Jerusalem will stay there again 100%.

We travelled during Easter (family from Ireland with 10yo daughter, stayed 5 nights) so got high season rates but still really reasonable, especially comparing to what we paid for a hotel in Tel Aviv. Superb family room (#201) with two separate bedrooms, bathroom fully stacked with toiletries, nice size fridge, tv (no kids channels tho) and great internet connection, no balcony in this room but we were made aware of that and still chose it due to it's size.

Extremely helpful, pleasant, friendly and professional employees . Special thanks to Nazir at reception, Jamil and Mohammed, they all made us feel there like home. Gulchun at reservation was big help and we were surprised how quickly she replied to our queries. Have to mention super Chef (apologies but didn't get his name), food selection at breakfast was perfect, his omelets were amazing. Coffee/hot chocolate available 24/7.

Clean rooms, clean hotels common areas and very clean outside (our daughter loved colourful umbrellas hanging above little square just outside main entrance). Hotel is located in a Muslim area few hundred meters from Damascus gate of old city walls, another few hundred meters from Jaffa gate (where nearby you can find great fountains in Teddy Park for kids to play in, again our daughter wanted to be there everyday). Walking distance also from Jaffa Street, simply perfect location. Buses to Bethlehem are parked outside Damascus gate, buses to Dead Sea and Qasr el Yahud (Jordan river) from main bus station (opposite main train station - 40 minutes to Tel Aviv HaHagana station), easily reachable by tramway on Jaffa Street.

Have to also mention in this review, a superb restaurant Al Karam number 23 at Sultan Solman Street run by twin brothers, one of them is Samer, top host! They offer delicious shawarmas, kebabs and chicken (reasonably priced and very tasty - really busy also, it says everything). When you walk out from hotel, take right, go as far as city walls and right again, another 100m maybe and you there, enjoy!

Concluding, Jerusalem is a magical city, New Capitol Hotel is wonderful in 100%, people there friendly and amazing, very honest...

Despite being recently renovated the premises still have a number of issues and what can only be described as incompetent and unhelpful staff.

The room I stayed in had a leak from above in the bathroom directly above the the toilet that would drip on to you while using the facilities, carpets outside of room were not cleaned and dirty, walls had marks on them and in certain areas the plaster on the walls was cracked.

The issue with the leak was raised on multiple occasions. On each time someone was sent to see what the issue was. The person that viewed the problem mentioned it would take at least 10 days to resolve. I promptly requested another room.

This was seemingly never captured by the front desk, when I again attempted to address the issue the front desk simply said they could not assist since there were no rooms available. When requesting for the manager I was informed that neither he or the supervisor present at the time.

The only way I was able to get them to take me seriously was when I very sternly and loudly raised the issue at the front desk. Magically after this both the supervisor and another room were found within a short space of time.

To top of the bad service, in being offered the new room I was required to move all my belongings...