G. Hotel Des Alpes (Classic since 1912) — Hotel in Comunità di Primiero

We arrived at this hotel 2 days ago, planning to stay 2 nights. Within the first 30 minutes Ute's we had decided to extend our stay for two more nights. Our experience upon arrival was warm and welcoming, the hotel is impeccably clean, and the facilities offer everything we need. |Our list of requirements when selecting a hotel was ... |1. Located close to snow fields that can accommodate our family of 3.. one experienced snow boader, one adult first time skier and child (4 years old) who had not skied before. |2. Hotel has to have an I door pool for my daughter (the indoor pool here is warm, and comfortable for Wi ter swimming. |3. Be located in a town where we could enjoy some short walks, to get coffee and see a few old buildings. |This hotel fulfiled our requirements and more. |Rooms are spacious and so very clean. |The staff are all very friendly, and the ha e been very helpful.|Food is good (half board) with different dinner menu each night.|We feel very comfortable with their covid response, checking, including prebooking the pool to avoid crowds, gloves and precautions at breakfast, all staff wearing masks and ensuring all necessary steps are taken to keep their guests safe. We highly recommend this hotel, and this location for a family snow holiday. We will...

While the staff at this hotel was courteous, nearly everything else about our stay was deeply disappointing. Room interior looked worn and the WiFi tended to only work on the balcony. Moreover, the bathtroom in our room (201) was uncomfortably small, and the lower parts of the shower canin were covered in black mold—an appalling sight in any hotel, let alone one claiming four stars.

When we requested a room change, the staff refused and dismissed the issue as “just silicone.” This explanation was both unconvincing and insulting, given the visible condition of the shower ( judge yourself - see attached photos).

The state of the shower facility is unacceptable for a four star hotel , and the unwillingness to address a basic hygiene issue demonstrates a shocking lack of standards. While we originally contemplated to book a second night, we cut our stay short and moved to another hotel, and we strongly advise others to...

We loved this hotel. We had to spend an unexpected night in San Martino in mid-September when bad weather affected our trek of the AV2 route in the Dolomites. We scrambled to find two rooms somewhere and felt like this place saved our lives. It exceeded expectations — even if we hadn’t been desperate and cold, the rooms and bathrooms were spacious and comfortable, the lounge space was amazing, and the spa/sauna were absolutely lovely. But the best part was the service. We could not have been treated more kindly or served more attentively by the young man who took our reservation and helped us throughout our stay. He made us drinks, dried our soaking clothes and shoes, and made our one night in San Martino a delight instead of a disappointment. Oh and the location is fantastic with amazing views of the mountains!...