Linder Cycling Hotel — Hotel in Salten-Schlern - Salto-Sciliar

The hotel itself looks upscale, and the reception staff were extremely welcoming and friendly. Unfortunately, the experience at the restaurant was the complete opposite—absolutely terrible.

We experienced multiple instances of microaggressions that made us feel we were treated differently because of our ethnicity. Sadly, this was not an isolated incident. Similar experiences were noted by other Asian guests in their reviews.

We passed by the hotel restaurant Luis Eatery before dinner one night, staff stopped us and confronted us about what we were doing. After we explained that we were hotel guests simply passing by, one staff member replied mockingly, “Okay, I trust you.” Explicitly stating “I trust you” when trust is the default was implying that our presence was suspicious.

Things got even worse the next morning at breakfast. Unlike other guests, no one greeted us proactively, guided us to a table, explained how to order à la carte, or asked to take our orders. We were ignored for 30 minutes while guests who had arrived at the same time as us in the same elevator were promptly attended to. We watched as waiters proactively approached other diners (all non-Asians) around us to take orders and bring condiments—none of which was extended to us. When our order was finally taken, the food was delivered incorrectly. After we corrected the order, they were again mistakenly served to the table beside us. We exchanged a conversation with the guests sitting there, they were also surprised by this unprofessional service and expressed that they agreed we had clearly been overlooked by the waiters.

We asked a male waiter whether this was due to diffusional responsibilities during busy time or something else. Instead of addressing the concern professionally, he reacted with hostility. He repeatedly (at least three times) told us it was “our problem,” insisting they had “never had any issue with Asian guests,” and refused to apologize for the poor service. His explanation—that guests were expected to wave for service at breakfast and waiters would not proactively engage because it is not dinner—directly contradicted what we had just observed at other tables and speaks volumes about the service standards at the hotel restaurant.

This hostile and dismissive response left us shocked. If this is considered the “standard” of service, then it is deeply concerning, as it effectively excuses discriminatory treatment. Reviews from other Asian guests from Thailand and Singapore also described similar experiences. But such experiences were not mentioned by reviews from other European guests. It is difficult not to conclude that there is a pattern of selective hospitality at the hotel restaurant.

While the hotel itself offers great amenities, the restaurant service was unwelcoming, unprofessional, and in our case seemingly discriminatory. I cannot recommend this hotel particularly to guests of Asian ethnicity for this unequal treatment...

We booked total 4 nights of stay at this hotel and below is our review for this hotel.

Overall, we feel that this hotel is near perfect in every way. We especially appreciate all the hospitality and help provided by the staffs there and would be happy to give 9.9/10 to this hotel. We will definitely come back here again without looking for second option the next time.

Staffs/Hospitality: 10/10 Throughout our stay at the hotel, we think the biggest reason we like this hotel a lot is the staffs here and the hospitality they have provided to us. The front desk staffs are super helpful in every single query we have from public transportation info, private taxi booking, car rental, cable car and bike rental. They listened to our queries and even helped us to make call to different vendors to check about our queries. They moved our room to a higher floor and different facing after we raised our concern on the potential noise from the road in front of our room. The staffs at the restaurant of the hotel are very professional when we dined in there for breakfast and dinner. They checked on us regularly to ensure everything is fine and take care of all our request. The housekeeping team always greet us whenever they saw us and their housekeeping services is top notch, which makes us feel like we are in a new room every day when we back to the hotel.

Location: 10/10 Apart from all the refreshing mountain view, this hotel is: 5 mins walking distance to bus stop for bus 350,360 and etc 2-3 mins walking distance to supermarket, cable car platform, chair lifts, and surrounded by all many restaurants One additional point about this hotel is the food from the restaurant in this hotel is one of the top notch and we love it so much that we literally had our dinner there almost every night.

Room: 9/10 The room is spacious, clean (with daily housekeeping), the interior design is very cozy with the wooden floor and cabinet, and it comes with a balcony that has a table and two chairs. In fact, the room looks actually better than the photo that we saw online. While we saw some comment mentioned about there is no air-conditioning in the room, it doesn’t really bother us, as you get fresh and natural chill air from the mountain anyway. One small thing that might bother the guest a bit is the room is facing the road directly so you can hear the noise whenever there is a car or people passed by. However the neighbourhood is absolutely quiet once during the night time, so we had peaceful sleep there every night. Also in return, we get the breathtaking mountain view directly from the room.

Facilities: 10/10 There are rooftop pool, sauna, steam bath and relaxed room at level 3 of the hotel. They are all well maintained and clean. What really impressed us is the hotel provides some light refreshment including snacks, water and tea...

We were amazed by the interior design of the Linder Hotel. Absolutely stunning. The rooms, the restaurants, the spa and the lockers. 10/10!

One thing that bothered me though, are the beds. They were so hard, that I woke up everyday with an aching back and neck. This doesn't rhyme for me in a hotel that is in an outdoor/sports setting. The stay is not cheap so I expected really comfy beds. We also had 2 rather small one-person duvets instead of one big one to share. Anyway, this could be personal preference.

Where I think the real improvement is for this hotel, and now I'm going to be critical because the potential is there to really score a 10/10 overall, is the staff.

During our stay (February 2024, peak season) we had a lot of facetime with young staff. And despite their efforts, they really felt like 'season staff' doing their side job. I missed the details of hospitality what really make you feel welcome and serviced.

Simple changes, great effect:

Walk people to their room and show them around. Ask how their first night was and if the beds are okay. Ask at breakfast if they would like coffee or anything from the kitchen. Show interest and ask about their day on the slopes. Wish them good travels to home during checkout, ask where they head to.

Those are the very little things that will allow to build a relationship with your staff and your hotel. They make you feel so welcome. I really missed this and felt anonymous during my stay. We were in Selva before and another hotel did this so well.

It's a shame the beds are not to our personal preference because I would love to go back one day to this hotel. But I also love my sleep, lol.

If you reached the end of this review reading and considering a stay at Linder, definitely do so. It's wonderful.

If you are manager or staff at Linder reading this, I hope I have inspired you with my feedback to show more attention to guests and boost the experience from an 8 towards a 10.

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