Albergo Hotel Lago Losetta — Hotel in Sestriere

The hotel was modern and clean and rooms were clean and warm. That was about it.||The rest of my stay was really unpleasant.||Firstly, only 1 person spoke English and was helpful to me - that was the person who checked me in.||I booked 4 nights with full board (breakfast and lunch were included). There were 2 waiters who served me - one of them was a bald-headed guy in his 40s, the other was a young gentleman of oriental decent. ||Both could not speak a word of English and really could not translate the menu to me. Since I couldn't understand a word of what they were saying, I tired suggesting (in sign language) to ask the receptionist to translate. They didn't understand this either. Eventually I picked some random things, Food was very small portions and not too tasty. Somewhat bland. Then they offered me water, and somehow said it was free. I was very sceptical of asking for water in places in Italy because they expect you to pay for bottle water. The bottle water both waiters gave me according to them was "free". They did tell me in poor English "free water". ||So I had this at each meal. ||Also in the morning, there was a buffet and one could have had as much coffee as you liked. I asked to have a coffee made and brought to my room (not as room service!!) after breakfast. The same bald-headed gentleman made an Americano and brought it to me. Little did I know he actually charged me for it! - The same type of coffee from the buffet breakfast!||When I checked out, the male receptionist told me that I owed €60! I asked what for. He too was quite rude and made no attempt to speak English. He said it was "extra", "extra". I tried to explain to him that I was told that the water was free and he behaved as though he didn't understand. I demanded to speak to the manager and he didn't oblige. He threatened to deduct my credit card. Isn't it amazing that people so "magically" speak and understand English when you indicate you aren't going to pay for something, but when you complain they "no speak English". ||For a place that is endorsed by the Lion's Club they sure know how to treat people like excrement! ||This hotel I would say ruined my entire impression...

Premetto che l'unico motivo per cui l'avevo scelto, era per il parcheggio coperto. E' situato davanti al campo da corsa, in zona raggiungibile sia dal centro di Sestriere con brutte salite, che tramite una via laterale della provinciale meno ripida e un pochino più lunga. La mia prima impressione non è stata un granchè. Lo staff gentilissimo e molto disponibile, comunque. E' una struttura su due piani adatta in prevalenza a paraplegici e/o chi viaggia con deambulatori e carrozzine. Corridoi, ascensori, nessun ostacolo. La stanza era al pian terreno con un bel balcone con degli sdraio ed una veduta stupenda su pista e montagne. Molto silenzioso. Il bagno con maniglioni, corda di allarme, doccetta (niente bidet), phon. La camera con tv , frigo, armadi, cassaforte. Il letto abbastanza rigido ma molto comodo. Cuscini troppo alti ( però è un'opinione personale). Prese accanto al letto.- Gli appartamenti, al contrario, le hanno in altre stanze, così come ci sono delle lampade in camera da letto , sopra ai cuscini, dove ho preso due belle testate nell'alzarmi.- Spaziosa. Dal bagno, per tutto il periodo, arrivava un odore orrendo di fogna che coprivo con un deodorante e lasciando aperta la finestra del balcone. Non c'era nessuna finestra o ventola di areazione. La pulizia giornaliera, molto, troppo superficiale. Una roba in terra tipo briciola, l'ho vista spostata di zona per tre giorni. Un qualcosa di appiccicoso sul ripiano principale della camera, l'ho tolto io con fazzoletti disinfettanti che passavo ogni giorno dopo il mio rientro. Forniture da doccia, due giorni campioncino doccia ed una saponetta. Più qualcosa nel contenitore della doccia. Sui bordi della doccia ho levato delle strisciate nere di sporcizia. Arrivando da ambienti medici, mi veniva il voltastomaco. La colazione, definita da molti buona, per me è stata una grande delusione. Macchinetta per le bevande calde, quelle fredde (due) salvate dall'arancia. L'altra annacquata. Quattro tipi di croissant. una o due torte, tre/quattro gusti di yogurt, uova , prosciutto cotto, pane su richiesta, fette biscottate, qualcosa di cereali . Non ho preso altri pasti, però ho sentito lamentele. Mangiavo in giro, perchè conosco bene le zone e ci sono diversi...

Firstly the place looks and feels like a YMCA. It is cheap and chips but there's clearly a reason behind that. Secondly the staff is quite unfriendly. Some overly tanned muscular chap on the first day literally grunted at us when we turned up. In a 3 bed room, we were given 2 pillows. We naively assumed it would be corrected by housekeeping in the morning but when we rang up reception at night we were told it wasn't urgent and they would sort out the next day. The temperature in the rooms cannot be controlled - we were left baking one night. The ceiling tile looked raised and all in all most of the staff weren't the friendliest. Unless you are disabled and need wheelchair friendly facilities I wouldn't touch this place with...