Residenza d'Epoca Albergo Quattro Fontane — Hotel in Venice

The worst hotel I have ever been to. I came here with my family to celebrate my 18th birthday. I arrived the day before my birthday, shortly after checking in I attempted to connect to their wifi since I needed to RESVP to confirm I will be attending my high school graduation before the deadline which was the next day… this is when I noticed the wifi dose not work. I brought this to the attention of the front desk lady at 11am she said around it will be on by 3pm at the latest.. 3pm comes and still no wifi. I tell the lady I would like a refund now and will change hotels and she assures me it will be on by tomorrow morning (the deadline for my graduation and my 18th birthday) and states that the entire island had no wifi at the moment (which I later found out was a complete lie). She says she will be the one working tomorrow and if the wifi is not on by then she will refund my family for the full 3 nights we have booked… The next day arrives (my 18th birthday) and still no wifi, I am unable to see birthday wishes from friends and family and now will not be able to attend my high school graduation since I didn’t have access to wifi to RESVP by the deadline. I go to the front desk to see the lady is infact not working and she had lied, instead there is a man working. I explain the situation to him and what the previous receptionist had said… he refuses to do anything and is overall very rude. Finally he tells us we can have a refund and the only way for a refund is through the website so we agree to this and check out of our three night stay after the first night, to a different, cleaner and waterfront hotel which was extremely accommodating. Our new hotel actually informed me that they have had no issues with wifi when Albergó hotel said the entire island was having wifi issues… which is when I then realized I had been being lied to. Also in another review the hotels response is that the wifi came back on the day we left… this is not true we had booked 2 rooms with them and only canceled one for the better hotel we switched to, so our other family members were still at the Albergo hotel. Our family members who were still there informed us they didn’t have wifi the entire 3 day duration of their stay. |It is extremely unfortunate the lack of respect and honesty the workers at Albergó have for their guests, it was a really sad birthday finding out I cannot attend my high school graduation, on a day that was meant to be so special.||Once we arrived home from our vacation we tried to set up the refund both workers guaranteed us.. it’s has been almost a year and we have reached out many times for a refund yet we have received nothing despite their promises.||Do not advertise you have wifi if you do not, and if there is an issue with a feature you claim to have it is your duty to accommodate the customer. ||The hotel was also underwhelming and dusty, I could go on but this review is about their lack of costumer service and...

The hotel has a cute cottage charm to it when you first walk up, but our room was awful as well as the building it was in. It is not handicap friendly despite what it says on its website, there is no way to maneuver a wheelchair up all of the stairs and through the narrow doors We requested a room with a bathtub, but there are no rooms with tubs except on the 3rd floor and there are no elevators. The building our room was in was filled with creepy wooden puppets of monks, there were creepy portraits of monks on our room's walls, and don't get me started on our very tiny, very not handicap friendly bathroom. They gave us a shower stool to make up for the lack of bathtub, but you couldn't close the shower door with it in the shower, the door was difficult for those of us with arthritis to close, the shower head kept falling and smacking me in the face, the water pressure was a trickling drizzle at best, and forget setting it to a temperature you found comfortable because is changes wildly from scalding hot to freezing cold. I started crying and didn't even finish my shower because it was so stressful. I ended up going up to a friend's room on the third floor and using their shower which wasn't much better. I'm 5'3", I'm not a tall person at all, and had to crouch down to wash my hair under the shower head, I can't take it off the wall and hold it over my head because of my arthritis and auto inflammatory disease, bother of which were flaring up because it was so hot in our room. I set it to the lowest temperature I could (10C/50F) and was still a puddle of sweat. On top of that, the bed was so hard that I could not sleep, and when I did sleep, I woke up in so much pain that I actually wanted to die. I will never, ever, stay at this hotel again even if it is the last one available. By far the worst hotel I've ever stayed in, and I've spent a week in a motel with...

This is a two star hotel at best. It advertises wifi which it does not deliver. Scroll though other reviews and you will see this happens often despite what the front desk may tell you. The frontdesk staff even lied and said the internet was out in the whole area. I checked. It was not. I switched hotels the next morning and everyone was much happier. ||Also, note that this is a hotel that will not refund money. Do not pay any money up front to them. We checked out after one night and they would not refund for the following two nights. This was after the front desk staff woman said they would refund the following two nights if the internet was fixed by the next day. A refund for the following two nights was refused when we checked out. This hotel must be really suffering from a lack of customers so they feel justified in keeping two nights worth of money for services not rendered.||Albergo Quattro Fontane has a nice garden as seen in the photos. However, the bedrooms are tired, dingey and stale. I strongly recommend booking at the far superior hotels on the beach, for the same price, which include bright bedrooms with a sea view, a balcony, a comfortable bed, a modern washroom and shower, superior air conditioning, friendly staff that are always at the front desk 24/7, a delicious breakfast and...